Director of User Research

Bloomberg Industry Group; Arlington (VA); On-site; USD 215,000 - 260,000; Full time

Job summary

Bloomberg Industry Group seeks a Director of User Research to establish a centralized research function across Law, Tax, and Government products. This leader will define how customer insight informs product strategy, prioritization, and investment decisions, driving measurable improvements.

You will hire and mentor researchers, standardize intake and engagement, and partner with cross-functional leaders to embed research into development and scaling across platforms.

Qualifications

• 10+ years in user research for complex, web-based products with leadership growth
• Experience hiring, developing, and leading research teams
• Experience scaling a research function in a multi-product org
• Strong expertise in qualitative methods; comfortable with quantitative data
• Ability to influence product strategy and priorities with insights
• Experience partnering with Product, Design, Engineering and business teams

Responsibilities

• Build and lead a centralized user research function serving Law, Tax, and Government product lines
• Hire, develop, and manage a team of user researchers, evolving from a limited footprint to scale
• Define and operate a research model with intake, prioritization, and engagement
• Partner with Product, Design, and Engineering leadership to embed research into development
• Lead research on complex, ambiguous problem spaces and critical bets
• Translate insights into implications and recommendations informing decisions
• Establish standards and systems to improve research quality and accessibility
• Connect insights across product lines to inform platform-level opportunities
• Create tools and practices that enable teams to access and apply research insights
• Leverage emerging technologies to streamline recruitment, synthesis, and sharing

Skills

Research leadership

Qualitative methods

Quantitative methods

Research process design

Cross-functional collab

Stakeholder influence

AI-assisted synthesis

Participant platforms

Executive communication

Tools

Participant management platforms

AI-assisted synthesis

Job description

Bloomberg Industry Group builds products that help professionals navigate the complexity of law, tax, and government with clarity, confidence, and action. Our customers rely on our tools to make high-stakes decisions in domains where workflows are complex, fragmented, and constantly evolving.

We are seeking a Director of User Research to establish and lead a research function across Bloomberg Industry Group. This role will define how customer insight informs product strategy, prioritization, and investment decisions across our platform.

This is a foundational leadership role. You will build a centralized research capability, bring structure to how teams engage with research, and ensure insights are consistently translated into decisions that improve product outcomes. You will also help modernize how research is conducted and applied across teams by leveraging scalable systems, tools, and emerging technologies.

What You Will Do:

• Build and lead a centralized user research function serving Law, Tax, and Government product lines
• Hire, develop, and manage a team of user researchers, evolving from a limited existing footprint to a scaled capability
• Define and operate a research model, including intake, prioritization, and engagement, that ensures research is focused on the highest-impact product and business decisions
• Partner with Product, Design, and Engineering leadership to embed research into product development and shape strategy, roadmap, and investment decisions
• Lead research on complex, ambiguous problem spaces and critical product bets
• Translate customer insights into clear implications, tradeoffs, and recommendations that directly inform decisions and drive measurable product improvements
• Establish standards, processes, and systems that improve the quality, consistency, and accessibility of research
• Connect insights across product lines and Core Product Experience to inform platform-level opportunities
• Establish systems, tools, and practices that enable teams to efficiently access and apply research insights, improving the speed and consistency of decision‑making across the organization
• Leverage tools and emerging technologies to streamline research operations, including participant recruitment, synthesis, and insight sharing, and continuously improve how research is conducted

What You Need to Have:

• 10+ years of experience applying user research to product development for complex, web-based or platform‑level products, with increasing scope and leadership responsibility
• Experience hiring, developing, and leading user research teams
• Experience building or scaling a research function in a multi-product organization
• Strong expertise in qualitative research methods, with working knowledge of quantitative approaches
• Experience defining research processes, operating models, or systems that scale insight across teams
• Demonstrated ability to influence product strategy, prioritization, and senior stakeholders through clear, actionable insights
• Experience working across Product, Design, Engineering, and business teams with competing priorities
• Strong communication and storytelling skills, with the ability to translate insights into decisions and action
• Experience leveraging modern research tools and emerging technologies to improve efficiency and scale (e.g., participant management platforms, AI‑assisted synthesis, or similar capabilities)
• Ability to balance hands‑on research, team leadership, and organizational enablement

Compensation Range:

$215,000.00-$260,000.00

Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.

Equal Opportunity

Bloomberg Industry Group maintains a continuing policy of non‑discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).