Director of Upstream Operations

Smith+Nephew; Memphis (TN); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking a Director of Upstream Operations to strategically align commercial and operations strategies. This remote role involves overseeing network capacity, managing product lifecycles, and fostering collaboration across teams to enhance operational efficiency and support growth objectives.

Benefits

401K Matching Program

Tuition Reimbursement

Flexible Personal Time Off

Medical, Dental, Vision Insurance

Hybrid Work Model

Discounts on fitness clubs

Qualifications

• 10+ years Operations and/or Supply Chain Experience.
• 5+ years Leadership and team management.

Responsibilities

• Act as a liaison between teams to ensure alignment.
• Guide portfolio management and product lifecycle planning.
• Lead continuous improvement initiatives.

Skills

Strategic planning

Financial acumen

Analytical skills

Communication

Negotiation

Education

Bachelor’s degree in Operations Management

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Engineering

Bachelor’s degree in Business Administration

Tools

SAP

ERP software

Job description

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Director, Upstream Operations is a strategic and influential role within the organization, focused on aligning commercial and operations strategies across business units. Acting as a vital liaison, this role bridges manufacturing, global supply chain, commercial, and marketing teams to foster collaborative alignment and enable the organization’s growth objectives. The primary responsibilities encompass overseeing network capacity to support commercial growth plans, managing portfolio oversight, and guiding product lifecycle planning to optimize operational readiness. This includes evaluating site transfer and redirection decisions, assessing make vs. buy scenarios, and providing key insights for informed investment strategies. Through comprehensive network and portfolio management, the Director ensures that operational capabilities align seamlessly with product lifecycle demands and commercial objectives, maximizing efficiency and responsiveness across the network.

What will you be doing?

• Act as a liaison between manufacturing, global supply chain, commercial, and marketing teams to ensure seamless alignment of commercial and operations strategies.
• Portfolio and Product Lifecycle Management
• Guide portfolio management and product lifecycle planning to ensure efficient resource allocation, optimal product flow, and alignment with commercial objectives.
• Site Transfer and Redirection Management
• Assess and lead site transfer and redirection decisions, identifying the most effective pathways for production to optimize costs, timelines, and network flexibility.
• New Product Development and Launch Support
• Collaborate with product development teams to align manufacturing and supply chain capabilities with new product introductions, ensuring smooth and timely launches that meet quality and cost objectives.
• Make vs. Buy Decision Analysis
• Conduct and support detailed evaluations of make vs. buy scenarios, leveraging data-driven insights to support sourcing decisions and strategic investments.
• Investment Strategy and Capital Planning
• Inform and support capital investment strategies by providing key operational insights to align resources with growth and efficiency goals.
• Cross-Functional Communication and Reporting
• Establish and maintain clear, consistent communication with stakeholders across functions, providing regular updates on network status, capacity planning, and project impacts.
• Continuous Improvement and Operational Efficiency
• Lead continuous improvement initiatives within upstream operations to drive process efficiency, reduce costs, and enhance cross-functional workflows.
• Risk Assessment and Mitigation
• Identify potential risks within upstream operations, including capacity, supply chain, and resource risks, and develop proactive mitigation plans to safeguard operational stability.
• Team Leadership and Development
• If overseeing a team, manage and develop direct reports, building a culture of excellence and supporting professional growth to advance operational and commercial alignment.

What will you need to be successful?

Strategic planning and alignment

Advanced network and capacity planning understanding

Strong financial and operational acumen

Enhanced continuous improvement and lean methodologies understanding.

Proficient analytical and decision-making skills

Knowledge in SAP or other integrated software and ERP software applications

10+ years Operations and / or Supply Chain Experience

5+ years Leadership and team management

Proven ability to align operational strategies with broader business objectives, translating company goals into actionable plans.

Experience working with commercial, marketing, engineering, and supply chain teams to align operational initiatives with market and customer needs.

Experience in Medical Device environment preferred.

Change Management; Skilled in leading organizational change

Accountability and Ownership; Takes responsibility for outcomes.

Customer and Market Focus; Deep understanding of customer needs and internal and external dynamics

Influence and Negotiation; Effective in influencing stakeholders and gaining buy-in to support strategy and performance.

Strong communication and stakeholder management

Strategic thinking : ability to evaluate situations, anticipate trends, and consider the broader impacts of decisions to create effective plans that achieve long-term goals.

Location : Remote

Education :

Bachelor’s degree in Operations Management, Supply Chain Management, Engineering, Business Administration, or a related field

Travel Requirements : 10–25%

You Unlimited.

• Inclusion, Diversity and Equity - We are committed to welcoming, celebrating and thriving on Diversity! Learn more about Employee Inclusion Groups on our website ()
• Your Future : 401K Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work / Life Balance : Flexible Personal / Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing : We offer Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Flexibility : Hybrid Work Model (For most professional roles)
• Extra Perks : Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.