Director of Upstream Operations

Smith+Nephew; Pittsburgh (Allegheny County); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company in the medical device industry is seeking a Director of Upstream Operations. This strategic role involves overseeing operations, aligning commercial strategies, and managing product lifecycles. The ideal candidate will have extensive experience in operations and supply chain management, along with strong leadership skills. The position offers a hybrid work model and a range of benefits including 401K matching and health savings accounts.

Benefits

401K Matching Program

Discounted Stock Options

Tuition Reimbursement

Flexible Personal/Vacation Time Off

Paid Community Service Day

Medical, Dental, Vision

Employee Assistance Program

Parental Leave

Fertility and Adoption Assistance Program

Discounts on fitness clubs

Qualifications

• 10+ years Operations and/or Supply Chain Experience.
• 5+ years Leadership and team management.

Responsibilities

• Act as a liaison between teams to ensure alignment of strategies.
• Guide portfolio management and product lifecycle planning.
• Lead continuous improvement initiatives within upstream operations.

Skills

Strategic planning

Financial acumen

Analytical skills

Project management

Communication

Negotiation

Education

Bachelor’s degree in Operations Management

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Engineering

Bachelor’s degree in Business Administration

Tools

SAP

ERP software

Job description

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Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. The Director, Upstream Operations is a strategic and influential role within the organization, focused on aligning commercial and operations strategies across business units. Acting as a vital liaison, this role bridges manufacturing, global supply chain, commercial, and marketing teams to foster collaborative alignment and enable the organization’s growth objectives. The primary responsibilities encompass overseeing network capacity to support commercial growth plans, managing portfolio oversight, and guiding product lifecycle planning to optimize operational readiness. This includes evaluating site transfer and redirection decisions, assessing make vs. buy scenarios, and providing key insights for informed investment strategies. Through comprehensive network and portfolio management, the Director ensures that operational capabilities align seamlessly with product lifecycle demands and commercial objectives, maximizing efficiency and responsiveness across the network.

What will you be doing?

1. Act as a liaison between manufacturing, global supply chain, commercial, and marketing teams to ensure seamless alignment of commercial and operations strategies.
2. Portfolio and Product Lifecycle Management
3. Guide portfolio management and product lifecycle planning to ensure efficient resource allocation, optimal product flow, and alignment with commercial objectives.
4. Site Transfer and Redirection Management
5. Assess and lead site transfer and redirection decisions, identifying the most effective pathways for production to optimize costs, timelines, and network flexibility.
6. New Product Development and Launch Support
7. Collaborate with product development teams to align manufacturing and supply chain capabilities with new product introductions, ensuring smooth and timely launches that meet quality and cost objectives.
8. Make vs. Buy Decision Analysis
9. Conduct and support detailed evaluations of make vs. buy scenarios, leveraging data-driven insights to support sourcing decisions and strategic investments.
10. Investment Strategy and Capital Planning
11. Inform and support capital investment strategies by providing key operational insights to align resources with growth and efficiency goals.
12. Cross-Functional Communication and Reporting
13. Establish and maintain clear, consistent communication with stakeholders across functions, providing regular updates on network status, capacity planning, and project impacts.
14. Continuous Improvement and Operational Efficiency
15. Lead continuous improvement initiatives within upstream operations to drive process efficiency, reduce costs, and enhance cross-functional workflows.
16. Risk Assessment and Mitigation
17. Identify potential risks within upstream operations, including capacity, supply chain, and resource risks, and develop proactive mitigation plans to safeguard operational stability.
18. Team Leadership and Development
19. If overseeing a team, manage and develop direct reports, building a culture of excellence and supporting professional growth to advance operational and commercial alignment.

What will you need to be successful?

• Strategic planning and alignment
• Advanced network and capacity planning understanding
• Strong financial and operational acumen
• Enhanced continuous improvement and lean methodologies understanding.
• Proficient analytical and decision-making skills
• Project management proficiency
• Knowledge in SAP or other integrated software and ERP software applications
• 10+ years Operations and/or Supply Chain Experience
• 5+ years Leadership and team management
• Proven ability to align operational strategies with broader business objectives, translating company goals into actionable plans.
• Extensive experience in managing large-scale projects.
• Experience working with commercial, marketing, engineering, and supply chain teams to align operational initiatives with market and customer needs.
• Experience in Medical Device Environment Preferred.
• Change Management; Skilled in leading organizational change
• Accountability and Ownership; Takes responsibility for outcomes.
• Customer and Market Focus; Deep understanding of customer needs and internal and external dynamics
• Influence and Negotiation; Effective in influencing stakeholders and gaining buy-in to support strategy and performance.
• Strong communication and stakeholder management
• Strategic thinking: ability to evaluate situations, anticipate trends, and consider the broader impacts of decisions to create effective plans that achieve long-term goals.

Location:

Remote

Education:

Bachelor’s degree in Operations Management, Supply Chain Management, Engineering, Business Administration, or a related field

Travel Requirements:

10–25%

You Unlimited.

• Inclusion, Diversity and Equity - We are committed to welcoming, celebrating and thriving on Diversity! Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
• Your Future: 401K Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: We offer Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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