Director of Training and Development

Carrier Enterprise; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Employer Match

Job summary

Carrier Enterprise is seeking a Director of Training and Development based in Charlotte, North Carolina. This position will oversee the internal training strategy and external HVAC training program, emphasizing entrepreneurial management and customer satisfaction.

The ideal candidate will demonstrate strong leadership, instructional design skills, and a commitment to developing a high-performing training organization that maximizes learning investments.

Qualifications

• 3+ years’ experience in a national/global role leading design and delivery of learning strategies.
• 5 years’ experience as a Training Manager in a corporate environment.

Responsibilities

• Oversee design of technical and soft-skills training content for customers.
• Develop and manage technical HVAC training platform as a profit center.
• Lead curriculum development and ensure training effectiveness.

Skills

Leadership

Teamwork

Facilitation

Instructional Design

Education

Bachelor's degree

Master's degree

Job description

Director of Training and Development

Charlotte, North Carolina, United States

Job Description

This position will lead our internal enterprise training strategy while building and managing our external technical HVAC training program as a profitable business unit. The role combines strategic learning and development leadership with entrepreneurial P&L management, requiring expertise in instructional design, expert‑level skills in training delivery and facilitation, team leadership, and business operations. The successful candidate will drive organizational learning excellence, ensure exceptional customer experience, and build a high‑performing training organization that generates revenue while maximizing return on learning investments across our multi‑state enterprise.

Responsibilities

• Oversee design of highly technical, product‑specific, soft‑skills, and leadership development training content (online, virtual and in‑person) for internal and external customers.
• Ensure exceptional customer experience and satisfaction by creating comprehensive training materials, assessment tools, and certification exams across multiple delivery formats.
• Develop and manage CE’s external customer‑facing technical HVAC training platform as a standalone profit center with full P&L accountability, including pricing structures, revenue, and expense tracking.
• Monitor profitability metrics and budget allocation to meet annual revenue targets and margin objectives for the external customer‑facing training programs.
• Direct the training function across the entire organization, collaborating on company‑wide training strategy from creation through execution to include delivery and measuring training effectiveness.
• Lead curriculum development and instructional design using industry best practices, establishing KPIs, implementing continuous improvement processes, and ensuring consistent training support across a multi‑state environment.
• Build and lead a high‑performing team by hiring and managing managers, facilitators, LMS platform administrators, and curriculum developers, setting performance standards, providing professional development, managing training projects end‑to‑end, and collaborating cross‑functionally to maintain outstanding learning programs aligned with organizational expectations.
• Maintain and grow current catalog offerings to include new associate onboarding programs, safety, product and system knowledge and leadership development.

Qualifications

The ideal candidate will be a proven leader who demonstrates flexibility, teamwork, and the ability to work well in a matrixed environment. They will develop partnerships within business units and functional areas, identify trends that present opportunities or reflect gaps in learning and development capabilities, and possess strong facilitation skills with the ability to quickly gain credibility with learners.

Requirements

• Bachelor’s degree – Master’s preferred.
• 3+ years’ experience in a national/global role leading design and delivery of learning strategies.
• 5 years’ experience as a Training Manager in a corporate environment.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short‑term and Long‑term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.