Director of Total Quality & Customer Excellence

RS Utility Structures Inc; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

Life and short-term disability

Generous paid time off

401(k) with matching

Job summary

RS Utility Structures Inc. is seeking a Director of Total Quality to unify quality performance across multiple manufacturing sites, including our Humble, TX facility.

You will lead process discipline, embedding quality into daily operations and ensuring product performance from VOC, field data, and warranty trends. The role requires 10+ years in manufacturing quality, multi-site leadership, and expertise in ISO 9001.

Qualifications

• 10+ years of quality experience in manufacturing, multi-site.
• Bachelor's degree in engineering or related field.
• Ability to influence across functions in a matrixed organization.
• Experience embedding quality into engineering and production systems.
• Experience with customer-facing quality issues and supplier quality systems.
• Lean or Six Sigma experience; ISO 9001 knowledge.
• Willingness to travel between manufacturing locations.

Responsibilities

• Establish scalable Quality Management System aligned with ISO standards and business priorities.
• Embed quality into daily operations across sites, ensuring consistent product performance.
• Lead data-driven improvements and develop enterprise dashboards to track quality metrics.
• Partner with Engineering and Production to assess and mitigate quality risk in changes and new products.
• Own Total Customer Quality, driving corrective actions and prevention across sites.

Skills

Multi-site leadership

Influence across functions

Quality management

Root cause analysis

Customer-facing quality

Supplier quality management

Lean or Six Sigma

ISO 9001 knowledge

Data-driven problem solving

Willingness to travel

Education

Bachelor's degree in engineering/quality/manufacturing

Tools

FMEA

Control plans

PPAP/FAI

Job description

RS Utility Structures Inc. is seeking a Director of Total Quality to unify quality performance across multiple manufacturing sites, including our Humble, TX facility.

You will lead process discipline, embedding quality into daily operations and ensuring product performance from VOC, field data, and warranty trends. The role requires 10+ years in manufacturing quality, multi-site leadership, and expertise in ISO 9001.