Director of Technology Service and Support

Mary Institute and St. Louis Country Day School (MICDS); St. Louis (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Mary Institute and St. Louis Country Day School (MICDS) is seeking a Director of Technology Service and Support to lead the Technology Department. This role involves managing IT operations, ensuring effective technology support for the school community, and coordinating hardware and software solutions. Candidates must have a Bachelor's degree and extensive experience in service desk environments, showcasing strong problem-solving and communication skills.

Benefits

Generous 403(b) retirement plan

Medical, dental and vision insurance

Flexible spending accounts

Life insurance and disability insurances

Tuition benefit

Access to fitness center

Free lunch

Qualifications

• 7-10 years service desk experience required.
• Ability to communicate effectively to varied end-users.
• Knowledge of network and computer hardware.

Responsibilities

• Oversee IT and A/V operations and service desk management.
• Establish IT standards, policies and procedures.
• Coordinate technology lifecycle processes.

Skills

Communication

Problem Solving

Team Collaboration

Education

Bachelor's degree in computer engineering, information systems or related field

Tools

Microsoft Windows

Mac OS

Job description

Director of Technology Service and Support

3 days ago Be among the first 25 applicants

About MICDS

MICDS has a rich and distinctive history spanning more than 150 years. A leader in independent education, MICDS is a college-prep, coeducational school for grades JK-12. Our mission is to help students discover their unique talents, preparing them for higher education and a life of purpose and service as an engaged citizen in our ever-changing world.

About MICDS

MICDS has a rich and distinctive history spanning more than 150 years. A leader in independent education, MICDS is a college-prep, coeducational school for grades JK-12. Our mission is to help students discover their unique talents, preparing them for higher education and a life of purpose and service as an engaged citizen in our ever-changing world.

Employee Benefits

MICDS offers employees a comprehensive benefits plan, including a generous 403(b) retirement plan where the School contributes 8% of salary with an employee’s 3% contribution; medical, dental and vision insurance; flexible spending accounts and long term care insurance; life insurance and short-term and long-term disability insurances; tuition benefit; paid leaves; access to a fitness center; and free lunch.

Application Process

For immediate consideration, complete our online application at https://www.micds.org/our-school/career-opportunities/ and upload a copy of your cover letter and resume.

Job Summary

The Director of Technology Service and Support supports the MICDS community in the use of end-user and client devices and technologies and assumes the primary responsibility of the day-to-day operations of the Technology Department service desk.

Essential Functions

• Models and insists on a positive, accessible, helpful technology support environment for all MICDS constituents.
• Manages overall IT and A/V day-to-day operations, including supervision of the service desk and A/V technicians.
• In coordination with the Chief Information Officer, establishes IT standards, procedures, and policies to ensure consistency and reliability.
• Coordinates and manages the computer imaging and summer refresh processes.
• Manages equipment requests and loans.
• Coordinates and manages end-user and classroom equipment life cycle purchase, installation, deployment, decommissioning, replacement, and donation.
• Collaborates with the Data Team and Systems Team in implementing cloud/on-premise systems integration.
• Collaborates with the Chief Information Officer in establishing metrics, key performance indicators, and service level agreements for driving the performance of IT operations.
• Collaborates with the Chief Information Officer in managing a cost-controlled budget for IT infrastructure, equipment, and operations.
• Assists the Chief Information Officer in reviewing, prioritizing, and approving annual IT-related initiatives.
• Reviews, evaluates, tests, and recommends solutions for hardware and software acquisitions.
• Produces training materials and provides individual and/or group instruction and training to students, faculty, and staff on computer technologies, as appropriate.
• Maintains a broad knowledge of state-of-the-art educational and institutional technologies, equipment, and systems. Participates in professional development activities as appropriate.
• Maintains a high standard of student, faculty, and staff service in dealing with and responding to end-user questions and requests.
• Maintains applicable records including service requests, asset tracking, user lists, user accounts and security, and equipment inventory.
• Trains and directs student employees or interns as appropriate.
• In coordination with the Director of Enrollment Management, the Director of Human Resources, and other staff leaders, facilitates student and faculty on-boarding and off-boarding.
• Engages in other projects and responsibilities at the School’s discretion.
  
  

Job Requirements And Qualifications

• Bachelor's degree or equivalent experience in computer engineering, information systems, or directly related fields is required.
• Seven to ten years of service desk experience, and supervisory experience desired.
• Knowledge of network and computer hardware, including Macintosh and PC.
• Strong application support experience with Microsoft Windows, Mac OS, and web-based applications.
• Ability to communicate effectively, both orally and in writing, to end users with differing maturities and skill levels.
• Ability to prioritize and follow-up on multiple tasks and meet assigned deadlines.
• Ability to work and succeed in a multi-cultural and collaborative work environment.
• Goals and results oriented with a high level of initiative, dependability, and self-motivation. Functions equally well independently or as a central figure on a multifunctional team.
• Knowledge of computer security procedures and protocol.
• Ability to analyze complex computer problems and provide solutions.
• Ability to investigate and analyze information and draw conclusions.
• Willingness to work additional hours during peak periods, occasional evenings and weekends as needed.
  
  

Other Information

• A criminal history and background check is required and must be successfully completed.
• Generally, works in standard office conditions and climate.
• May work at a desk and computer for extended periods of time.
• Exposed to visual display terminal for prolonged periods.
• Dexterity and precision required in the operation of a computer.
• Light physical activity. Work may involve lifting and transporting equipment across campus.
• Ability to rapidly report to any point on campus and meet frequently with a variety of school personnel.
• Work environment involves minimal exposure to hazards or physical risks but requires following basic safety guidelines and rules.
• Flexibility to include some evening and weekend work.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Primary and Secondary Education

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