Director of Technology- National Account

Compass Group USA; Sunnyvale (CA); On-site; USD 150,000 - 185,000; Full time

Job summary

Bon Appetit is seeking a Director of Technology for a national dining account. You will lead technology strategy, architecture, data integration, and digital infrastructure to support cafe operations, MKs, events, and reporting. Build KPI systems and executive dashboards for leadership and client stakeholders.

The role requires fluency with AI/ML tools, enterprise platforms, and a builder mindset. Prior hospitality experience is not required but curiosity and strategic vision are essential.

Qualifications

• Experience in managed services, hospitality, corporate dining, workplace services, or facilities technology.
• Experience integrating POS, catering, inventory, or financial systems.
• Experience building client-facing reporting and executive dashboards.

Responsibilities

• Develop and execute the hospitality technology roadmap.
• Own systems architecture, integrations, data flows, reporting platforms, and AI solutions.
• Establish technology standards, governance, security, and lifecycle management.
• Deliver executive dashboards and benchmarking tools across service lines.

Skills

Managed services experience

Hospitality domain knowledge

AI platforms & analytics

Executive dashboards

Education

Azure/Power BI/PMP/Enterprise Architecture credentials

Tools

Smartsheet

Power BI

Cloud data technologies

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Director of Technology- National Account

Position Title:Director of Technology- National Account

Salary: $150,000 - $185,000 + 10% bonus

Other Forms of Compensation:

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Director of Technology is a senior technical leadership role responsible for driving the full technology strategy, systems integration, data intelligence, and digital infrastructure for a large-scale national corporate dining account. This individual serves as the account's embedded technology executive — a leader who partners with Culinary, Operations, and Finance to design, build, and scale the systems that power service delivery, benchmarking, and business intelligence.

This role sits at the intersection of technology and hospitality. The Director will be the primary architect of how data flows from cafe operations, micro-kitchen services (MKs), events, and all other dining service lines into dashboards and reports that drive real decisions. They will build and maintain the KPI infrastructure that allows events, operations, culinary, and finance leaders to benchmark performance, understand consumption trends, and identify opportunities for continuous improvement.

This is a hands‑on builder role. The ideal candidate is fluent in modern coding languages, AI/ML tooling, and enterprise platforms (Smartsheet, Microsoft 365), with a proven track record of architecting systems and dashboards that translate complex operational data into executive‑ready insights. Food service or hospitality background is not required; intellectual curiosity and a builder's mindset are essential.

Hospitality KPI Framework & Benchmarking

A core responsibility of this role is establishing, maintaining, and evolving the account's KPI framework across all dining service channels. The table below represents the primary measurement domains the Director of Technology is responsible for tracking, reporting, and building infrastructure around.

Service Area / Partner Key Performance Indicators Tracked

• Cafe- Participation rate, transactions per day, average check, revenue per seat, waste %, peak period throughput, guest satisfaction scores.
• MKS (Micro-Kitchen Services)- Utilization rate by location, replenishment frequency, consumption by category (beverages, snacks, fresh), cost per employee served, stockout rate.
• Events & Catering- Event tickets fulfilled on time, labor cost per event, average revenue per event, client satisfaction, food waste per event.
• Food Quality & Standards- Menu compliance rate, food safety audit scores, temperature log adherence, recipe adherence %, new menu adoption rate.
• Hospitality Experience- Guest satisfaction (CSAT/NPS), complaint resolution time, service recovery rate, repeat visit rate, hospitality audit scores.
• Culinary Performance- Food cost %, scratch cooking ratio, seasonal menu rotation, dietary accommodation fulfillment, tasting panel scores.
• Operations & Labor- Labor cost %, scheduled vs. actual hours, overtime rate, turnover by role, training compliance %.
• Financial / Finance Partner- Budget vs. actuals by service line, cost-per-meal trends, subsidy tracking, P&L by location, invoicing accuracy.
• Sustainability & Waste- Food waste by station (lbs/day), tray waste %, composting diversion rate, eco-packaging compliance.

Key Responsibilities

• Develop and execute the hospitality technology roadmap aligned with business objectives.
• Own systems architecture, integrations, data flows, reporting platforms, and AI solutions.
• Establish technology standards, governance processes, security requirements, and lifecycle management practices.
• Evaluate and recommend technologies that improve operational efficiency and guest experience.

Systems, Coding & Development

Data, Analytics & Reporting

• Build and govern KPI frameworks supporting operations, culinary, finance, guest experience, and sustainability.
• Deliver executive dashboards and benchmarking tools across all hospitality service channels.
• Automate reporting processes to imp

• Demonstrated fluency in AI/ML tools, including large language models, AI APIs (OpenAI, Anthropic, Azure AI), and generative AI workflows
• Identify and implement AI, automation, and emerging technologies that improve service delivery and business intelligence.
• Conduct pilots, evaluate business value, and ensure responsible adoption of AI technologies.
• Champion responsible AI adoption across the account; identify and prototype use cases that improve reporting, efficiency, and service delivery
• Stay current with emerging technology trends and assess applicability to hospitality and managed services environments

Additional Responsibilities

• Lead vendor selection, technology evaluations, and implementation governance.
• Manage contractors, systems integrators, consultants, and service providers.
• Define technical requirements, statements of work, implementation standards, and acceptance criteria.
• Monitor budgets, deliverables, risks, and vendor performance.

• Design, build, and maintain real-time dashboards and reporting infrastructure (Smartsheet, Power BI) that surface operational, culinary, and financial KPIs to leadership and client stakeholders
• Define and govern the account's full KPI framework in partnership with Culinary, Operations, and Finance leaders
• Develop automated reporting cadences (daily, weekly, monthly) across all service lines and locations
• Translate complex, multi-source data sets into clear visual narratives that drive decision-making at all levels of the organization
• Establish benchmarking standards across locations and develop comparative analysis tools that identify performance gaps and opportunities

Stakeholder Leadership

• Serve as the primary technology liaison between the account, the client's IT organization, and corporate technology teams
• Communicate technical strategy, project status, and risk clearly to non-technical senior stakeholders
• Drive technology adoption, user enablement, and change managment
• Train and support operations, culinary, and finance managers on platform usage, data literacy, and dashboard navigation

BUSINESS OWNERSHIP AREAS

Required Qualifications

PREFERRED QUALIFICATIONS

• Experience in managed services, hospitality, food service, corporate dining, workplace services, facilities technology, or managed services experience.
• Experience integrating POS, catering, reservation, inventory, workplace, or financial systems
• Experience building consumption tracking, waste reporting, or sustainability metrics for food service or retail environments
• Experience with AI platforms, intelligent automation, analytics environments, and cloud data technologies.
• Certifications such as Azure, Power BI, PMP, Enterprise Architecture, or AI-related credentials.
• Experience building client-facing reporting and executive dashboards for managed services accounts

Bon Appetit is a member of Compass Group USA.

Associates at Bon Appetit are offered many fantastic benefits.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Bon Appetit

BRYAN GONI