Director of Technology and AI

Pathways; Cary (NC); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid remote work opportunities

Health insurance coverage

Generous PTO

Professional development

Job summary

IIANC seeks a Director of Technology and AI to lead internal technology operations, strategy, and AI initiatives. This hands-on leader will ensure today’s systems operate smoothly while guiding the organization toward an AI-enabled future.

The role emphasizes responsible use of AI, cross-functional collaboration, and building a culture of continuous improvement through training and transparent communication. Cary, NC-based, with hybrid work options.

Qualifications

• Experience in technology leadership, business systems, or related field.
• Strong ability to troubleshoot and learn unfamiliar systems quickly.
• Hands-on experience with generative AI, automation, and emerging technology.

Responsibilities

• Oversee IIANC's technology operations, ensuring reliable systems and workflows.
• Serve as primary internal tech resource, coordinate with MSPs and vendors.
• Develop and maintain technology strategy and roadmaps across departments.
• Identify opportunities to use AI, automation, and new tech to improve workflows and decisions.
• Foster organization-wide tech and AI capability through training and open communication.

Skills

Technology leadership

AI & automation mindset

Vendors & MSP management

Cross-functional collaboration

Learning new platforms

Tools

CRM systems

Reporting tools

Job description

Join an Amazing Team at IIANC!

Who We Are:

Come be part of something awesome at the Independent Insurance Agents of North Carolina. (IIANC)! We're not just a professional industry association, we're a passionate, forward-thinking team that supports independent insurance agencies across North Carolina. Our mission? Empower our members and foster a workplace where innovation, collaboration, and fun thrive.

We've built a culture that celebrates people. From staff kickball games to cheering on the Durham Bulls, Carolina Hurricanes, or Local college football teams, Lunch/Learns, we're big on connection and appreciation. Don't just take our word for it, IIANC/NCAIA has been named the 2025 #1 Best Employer in the small company category, adding to multiple years at the top and five straight years recognized by Business North Carolina as one of the Best Employers in NC.

About the Role:

The Director of Technology and AI leads IIANC's internal technology operations, strategy, systems, and artificial intelligence initiatives. This is a hands-on leadership role responsible for ensuring IIANC's technology works effectively today while helping the organization use technology, AI, and automation to operate smarter and more efficiently in the future.

A key objective of this position is moving IIANC toward becoming an AI-enabled organization, where AI and modern technology are thoughtfully incorporated into everyday work across the organization.

Perks & Benefits:

• Hybrid remote work opportunities + an extremely flexible work schedule
• Competitive pay
• Health insurance coverage
• Generous Employer Retirement Contributions
• Generous PTO
• Fun staff appreciation events - a lot of them!
• 100% paid professional development
• Office casual dress code most days
• On-site fitness equipment, gym membership reimbursement, and Staff Tranquility Room
• Job stability in a growing industry
• A 35-hour work week that includes every other Friday off with a compressed workweek option

What You’ll Do:

• Lead IIANC's overall technology operations, ensuring systems, applications, hardware, integrations, vendors, and workflows are reliable, effective, and aligned with organizational needs.
• Serve as the primary internal technology resource, troubleshooting issues directly when appropriate and coordinating with managed service providers, vendors, and outside support as needed.
• Develop and maintain IIANC's technology strategy and roadmap, working across departments to evaluate systems, identify needs, and lead practical improvements, integrations, implementations, and vendor decisions.
• Serve as IIANC's internal AI lead by identifying opportunities to use AI, automation, and emerging technology to improve workflows, productivity, member service, decision-making, and business processes.
• Build organization-wide technology and AI capability through training, coaching, responsible-use practices, clear communication, regular updates, and a culture of curiosity, experimentation, and continuous improvement.

What Qualifications You Bring:

• Experience
  • Experience in technology leadership, business systems, systems implementation, technology operations, process improvement, digital transformation, or a related field.
  • Strong general technology aptitude with the ability to understand, troubleshoot, and learn unfamiliar systems quickly.
  • Experience managing technology projects, vendors, implementations, or external service providers.
  • Demonstrated ability to translate business needs into practical technology solutions.
  • Meaningful hands-on experience with generative AI, automation, and emerging technology.
• Technical & systems skills
  • Experience using project tracking, documentation, collaboration, or workflow tools to organize requirements, tasks, issues, and follow-up.
  • Comfortable learning new platforms, including CRM systems, customer portals, reporting tools, database systems, and technology products.
  • Ability to support system testing, data validation, user documentation, reporting needs, and process improvement efforts.
• AI & automation mindset
  • Comfortable exploring AI tools such as ChatGPT, Microsoft Copilot, or similar platforms to improve efficiency and support better decision-making.
  • Able to use AI responsibly to summarize information, draft documentation, support reporting, organize requirements, and improve communication.
  • Interested in identifying practical opportunities to automate repetitive tasks, reduce manual work, and streamline workflows.
  • Curious, adaptable, and quick to learn emerging technologies that can improve systems, user experience, and business operations.

Location:

Must be able to work from our Cary, NC office.

Ready to join an awesome team that embraces our core values of integrity, innovation, initiative, collaboration, professionalism, and responsiveness?