Director of Technical Services

ENERVEX Inc.; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

On-site role

Job summary

ENERVEX Inc. in Alpharetta, GA, seeks a Director to unite Applications Engineering and Technical Support into one Technical Services function.

You will lead 8–12 engineers and support staff, own system design and sizing for commercial and industrial projects, and ensure seamless field problem resolution from root cause to fix. You will review models, perform calculations using ASHRAE methods, coordinate BIM and submittals, manage a training program via Absorb LMS, and participate in the

Qualifications

• BSME or equivalent with eight+ years in exhaust, venting, HVAC, or combustion system design.
• Hands-on SolidWorks proficiency to model and critique work.
• Experience applying ASHRAE chimney design equations.
• LMS administration experience; Absorb LMS a strong plus.
• 3+ years leading a technical team.
• Ability to run a support queue to service levels quickly.

Responsibilities

• Lead a team of 8–12 across applications engineering and technical support.
• Oversee system design and sizing for commercial and industrial projects.
• SolidWorks modeling, submittal drawings, and BIM coordination with contractors, specifying engineers, and owners.
• Technical support performance improvement including response times, commissioning and startup support, field troubleshooting, and warranty diagnosis.
• Direct the technical training program and Absorb LMS usage for internal staff, independent reps, and channel partners.
• Seat on leadership team, budget ownership, and annual planning.

Skills

SolidWorks proficiency

Leadership

LMS administration

ASHRAE design equations

HVAC/exhaust system design

Education

Bachelor's degree in Mechanical Engineering (BSME)

Tools

SolidWorks

Absorb LMS

Job description

Lead the team that specifies our systems - and the team that answers when one doesn't work.

ENERVEX designs and manufactures mechanical exhaust, chimney, and heat-recovery systems for commercial and industrial buildings. We are combining Applications Engineering and Technical Support into a single function, Technical Services, and hiring a Director to lead it.

The reason is specific. When a system underperforms in the field, the cause may be sizing, product performance, unclear documentation, or an installation that departed from the submittal — and until now that determination was made across an organizational boundary. This role owns both sides. For the first time, one person can run a field problem to its actual root cause and fix that, rather than negotiate about whose fault it was.

What you will own

• A team of 8–12 across applications engineering and technical support, working through two discipline leads.
• System design and sizing for commercial and industrial projects — draft and static pressure calculations, equipment selection, ASHRAE chimney design equations, NFPA 211 and NFPA 54.
• SolidWorks modeling, submittal drawings, and BIM and clash detection coordination with contractors, specifying engineers, and owners.
• Technical support performance — response times, commissioning and startup support, field troubleshooting, and warranty diagnosis.
• Our technical training program and Absorb LMS for internal staff, independent representatives, and channel partners.
• A seat on the leadership team, the function's budget, and its annual plan.

What we are looking for

• BSME or equivalent experience, with eight or more years in exhaust, venting, HVAC, or combustion system design.
• Hands-on SolidWorks proficiency — enough to build the model yourself and to critique your team's work credibly.
• Demonstrated experience applying ASHRAE chimney design equations.
• LMS administration experience — building courses, curricula, and certification tracks. Absorb specifically is a strong plus.
• Three or more years leading a technical team.
• Someone who can run a support queue to a service level in the same week they are reviewing a complex submittal. Both matter here, and most candidates are strong at only one.

The honest version

This is not a role where you delegate the technical work. You will review models, arbitrate calculations, and occasionally get on a roof. The support phone is real and it does not respect your calendar — part of the job is building the discipline that protects engineering time from it. In exchange, you get a function you can actually design, a direct line to the President & COO, and the authority to fix the root cause instead of documenting it.

• Competitive salary and benefits.
• Relocation assistance is available for the right candidate — if you are the right person for this role, we will help you get here.
• Travel 15–20 days per year, primarily in the US and Canada.
• On-site at our Alpharetta, Georgia facility, in the north Atlanta metro.