Director of Technical Program Management

XpertDox LLC; Scottsdale (AZ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Unlimited PTO

Parental leave

Relocation assistance

High ownership role

Job summary

XpertDox LLC in Scottsdale, AZ seeks a Director of Program Management to own and scale cross-functional program execution. This leadership role focuses on end-to-end governance, operational excellence, and reliable, high-quality delivery of ticket-driven work.

The ideal candidate will define processes, manage program managers, and serve as the single source of truth for execution health across the organization, with direct reporting to the COO.

Qualifications

• 5+ years of experience in PM, PMO, or operations.
• Experience in SaaS and healthcare technology.
• Proven track record owning onboarding or go-live programs.

Responsibilities

• Own onboarding lifecycle from kickoff to go-live and scale-up.
• Identify risks and unblock blockers to ensure on-time delivery.
• Coordinate cross-functionally with technical, operations, and client teams.

Skills

Program Management

Project Management

Operations

Stakeholder communication

Job description

Director of Program Management - Location: Scottsdale, AZ

About XpertDox

XpertDox is a healthcare technology company focused on reducing the administrative burden of medical coding. Our platform, XpertCoding, applies ensemble machine learning and transformer neural networks to automatically assign ICD and CPT codes, improving accuracy, compliance, and revenue cycle efficiency. We work with large-scale clinical data, including EHRs, clinical notes, and claims, to reduce errors and costs while enabling physicians to focus on patient care. As a small, fast-moving team, every engineer directly impacts production systems and customer outcomes.

Role Overview

XpertDox is seeking an experienced and execution-driven Director of Program Management to own and scale program execution across the organization. This role will be responsible for end-to-end program governance, operational excellence, and cross-functional alignment, ensuring that all initiatives—especially ticket-driven delivery work—are executed with speed, quality, and accountability. This leader will define processes, standards, and metrics, manage program managers/coordinators, and act as the single point of truth for execution health across XpertDox. The ideal candidate is both strategic and hands-on, capable of driving outcomes in a fast-paced, high-accountability environment.

Key Responsibilities

• Own and manage the full onboarding lifecycle, from kickoff through validation, go-live, and scale-up.
• Drive smooth, timely go-lives by identifying risks and resolving blockers before they impact delivery.
• Lead post–go-live execution to support scaling, stabilization, and continuous improvement.

Ticket & Workflow Ownership

• Provide complete ownership and oversight of the ticket-based execution model.
• Ensure every ticket has a clear owner, scope, and next steps before progressing through stages.
• Monitor ticket aging, dependencies, and bottlenecks; drive corrective actions to maintain momentum.

Cross-Functional Coordination

• Partner closely with Technical, Operations, and Client-facing teams to ensure alignment on priorities.
• Act as the central coordination point between internal teams to deliver high-quality client outcomes.
• Hold teams accountable while fostering a collaborative, execution-focused culture.

Reporting & Executive Communication

• Provide clear, regular execution updates to the COO and leadership team.
• Maintain visibility into program health, risks, timelines, and capacity using data-driven reporting.
• Proactively elevate issues with clear recommendations and resolution plans.

Qualifications & Skills

• 5+ years of experience in Program Management, Project Management, or Operations.
• Experience in SaaS and healthcare technology.
• Proven experience owning client onboarding, implementation, or go-live programs.
• Strong understanding of ticket-based workflows and execution tracking.
• Excellent communication skills with the ability to work with leadership and cross-functional teams.
• Highly organized, detail-oriented, and comfortable managing multiple parallel programs.

What We Offer

• Competitive compensation aligned with experience and impact.
• Dental, Health, Vision and Life insurance
• Unlimited PTO and Parental leave
• Relocation assistance
• High-ownership role reporting directly to the COO.
• Opportunity to shape and scale XpertDox’s Program Management team.
• Fast-growing, collaborative environment with real ownership and visibility.
• Exposure to enterprise clients and complex onboarding programs.