Director of Technical Implementation

Leap Health; United States; Remote; USD 155,000 - 210,000; Full time

Benefits offered by this job

Equity

Job summary

Leap Health is hiring a Director of Technical Implementation to lead client onboarding and the technical implementation team end-to-end. You will own a large book of mid-market and enterprise implementations, set standards, playbooks, staffing, and quality, while staying hands-on when launches get complex.

You will work with Engineering, Client Success, and Finance to get clients live on time and accurately.

Qualifications

• 8+ years in technical implementation, technical operations, or SaaS delivery with people leadership.
• Experience designing team processes, escalation paths, or tracking systems for visibility over large implementation portfolios.
• Startup or growth-stage experience building SOPs or playbooks from scratch and adjusting as priorities shift.
• Experience running multiple implementations through go-live with ownership of timelines and delivery quality.
• Healthcare implementation expertise including hands-on work with eligibility and claims files, SFTP, and carrier partners.
• Hands-on ownership of file/integration setup and troubleshooting data issues (not a deep analytics/engineering role).
• Experience leading remediation of off-track implementations with escalation and stakeholder communication.
• Ability to communicate status, risks, and technical requirements to both technical and non-technical stakeholders.

Responsibilities

• Build, manage, and develop the technical implementation team with clear ownership across the book of work.
• Coach the team on delivery quality and when to escalate vs resolve, planning capacity as volume grows.
• Design operating rhythms: stand-ups, escalation paths, and regular feedback loops to surface roadblocks.
• Provide visibility into each implementation's status and delays without relying on a single person.
• Own end-to-end delivery across a large portfolio from requirements through go-live.
• Drive on-time, accurate launches across file setups, SFTP, and configuration.
• Lead remediation of off-track implementations with root-cause analysis and validation.
• Standardize processes, SOPs, and documentation to keep launches repeatable as volume grows.
• Partner with Engineering to reduce manual work in file processing and data ingestion.
• Serve as senior owner for TPAs, health plans, and carriers during onboarding.

Skills

Leadership experience

Technical delivery

Process design

Portfolio management

Healthcare implementation

Stakeholder communication

Go-live management

Tools

SFTP

TPA integration

Job description

About Leap

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.

We're proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what's possible in specialty care.

About the Role

Leap is hiring a Director of Technical Implementation to lead client onboarding and the technical implementation team end-to-end.

You'll own a large book of mid-market and enterprise implementations (about 80 in flight today). Most are vendor-facing with TPAs, health plans, and carriers, with some direct client work. You'll set how implementations get done at Leap, including standards, playbooks, staffing, and quality. You'll also stay hands-on when launches get complicated, working closely with Engineering, Client Success, and Finance to get clients live on time and accurately.

This is a remote-friendly leadership role reporting to the SVP of Client Operations & Success. Our team works in a fast-changing environment, shares direct feedback across functions, and builds process as we grow.

What you'll do

• Build, manage, and develop the technical implementation team, including Implementation Managers, with clear ownership across the book of work
• Coach the team on delivery quality and on when to elevate versus resolve independently, and plan capacity and staffing as implementation volume grows
• Design the team's operating rhythm, including stand-ups, escalation paths, and a regular feedback loop for surfacing and clearing roadblocks
• Build visibility into every implementation's status, so it's clear where delays are coming from, including our own team, without relying on any one person tracking threads
• Own end-to-end delivery across a large concurrent portfolio of mid-market and enterprise implementations, from requirements through go-live
• Drive on-time, accurate launches across eligibility, claims, and prior authorization file setup, SFTP connections, and platform configuration
• Lead remediation when an implementation goes off track, including root cause analysis, stakeholder communication, and fix validation
• Standardize implementation processes, SOPs, and documentation so launches stay repeatable as volume grows, and strengthen QA of configurations and file processes to protect data integrity
• Partner with Engineering to reduce manual work across file processing, data ingestion, and reporting
• Serve as the senior owner for TPA, health plan, and carrier partners throughout onboarding, translating requirements into solutions that hold up across many similar launches
• Partner with Finance on carrier billing setup, and with Client Success on clean handoffs after go-live

What you bring

• 8+ years in technical implementation, technical operations, or SaaS delivery, including direct experience leading and managing people
• Experience designing team processes, escalation paths, or tracking systems that gave leaders clear visibility across a large portfolio of implementations
• Startup or growth-stage experience, including building implementation processes, SOPs, or playbooks from scratch and adjusting quickly as priorities shift
• Experience running multiple implementations at the same time through go-live, with ownership of timelines and delivery quality
• Healthcare implementation expertise, including hands-on work with eligibility and claims files, SFTP, and TPA, health plan, or carrier partners
• Hands-on experience owning file and integration setup and troubleshooting file or data issues (this is not a deep analytics or engineering role)
• Experience leading the remediation of an implementation that went off track, including escalation and stakeholder communication
• Experience communicating implementation status, risks, and technical requirements to both technical and non-technical stakeholders

Bonus Points For

• Experience managing 20+ simultaneous implementations
• Background at a TPA, health plan, carrier, or healthcare consulting firm that included hands-on implementation work
• Player / Coach experience as a people leader who can also personally own complex and escalated implementations

At Leap, we're building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we'd love to hear from you.

Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We're committed to building a team that reflects a diversity of perspectives, experiences, and identities.

Compensation

$155K - $210K Offers Equity