Director of Talent

Chick-fil-A; Ashwaubenon (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Closed Sundays

Meal Discount

Career Advancement

Insurance

Free Health Advocate

Job summary

Chick-fil-A Green Bay is seeking a Director of Talent to lead recruitment, onboarding, and retention for about 100 team members. You will partner with the Owner/Operator to align people strategies with restaurant operations and guest excellence.

You will design and drive talent development, performance management, and culture initiatives while maintaining hands-on coverage on the line during peak shifts when needed.

Qualifications

• B.A./B.S. in related field preferred.
• 2+ years experience managing teams.
• Understanding of Wisconsin employment and labor law.
• Resume is required and background check may be required.

Responsibilities

• Oversee recruitment, onboarding, and retention of ~100 employees.
• Collaborate with Owner/Operator to implement talent programs.
• Develop training, succession planning, and talent operations.

Skills

People leadership

Talent development

Coaching

Communication

Team building

Education

B.A./B.S. in related field

Understanding of Wisconsin Employment & Labor Law

Job description

Company Overview

CHICK-FIL-A GREEN BAY'S VISION STATEMENT

To be a beacon of hope.

CHICK-FIL-A GREEN BAY’S MISSION STATEMENT

Be excellent. Be good stewards. Love well.

Be excellent in all you do. Be a good steward of all that is entrusted to us. Love one another well.

CHICK-FIL-A GREEN BAY’S CORE VALUES

Honor, Dignity & Respect - We will treat everyone with honor, dignity, & respect.

Always Do the Right Thing - Even when no one is looking.

Love Well - we will love our team members well and we will not be thieves and liars by speaking truth in love.

Excellence - we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.

Here to Serve - we will provide a white towel service by letting all we come in contact with that we are here to serve.

Roles & Responsibilities

The Director of Talent is responsible for overseeing the recruitment and retention of about 100 employees at Chick-fil-A Green Bay. The position reports to the Owner/Operator. This position requires working in the restaurant/operations to meet the needs of our guests FIRST and as needed.

When not working in the restaurant/operations, the mission of the Director of Talent is to fill the organization with outstanding talent at every level. The overall standard is to have over 75% high performers in all jobs. The Director of Talent will have the responsibility for creating (in collaboration with other leaders) and implementing best practices in talent acquisition, training programs, talent development & succession planning, culture & talent operations, and administration. This role will have the responsibility for creating and implementing a highly effective talent management process that holds all personnel accountable for achieving critical measures of success.

The Director of Talent will be held accountable for specific measures in the following critical areas:

• Recruit, interview, and facilitate onboarding of all new team members
• Create a High Performing Talent Stewardship team
• Develop and oversee the training program run by the training coordinator
• IncreaseRetention rate
• Quality of external hires
• Quality of promotions
• Creating internal referrals
• Succession/transition planning
• Support in the operations of the restaurant first then perform director duties.
• Must be available to work opening and closing shifts
• Must be available to work Fridays and Saturdays
• Part of being a director includes being on the line for the lunch or dinner rushes depending on when you're scheduled.

General Responsibilities

• Maintain superior alignment of vision and operations with Operator and leadership team.
• Develop a sustainable restaurant culture of growth‑minded Team Members and Leaders.
• A compelling culture of superior product knowledge, stewardship, excitement, engagement, and excellence. Incorporate this into training, ongoing development, communications, and everyday culture.
• Participate in and make significant contributions to Director meetings.
• Create a center of excellence for each area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high‑performance teams throughout the Chick‑fil‑A chain and the entire industry.
• Intentionally develop and influence leaders in such a way that they are operating as motivated, high‑performance teams that embody the vision and values of the business. This should be happening each and every day through goal‑setting, coaching, and regular performance feedback.
• Oversee and improve new hire onboarding process and training program.
• Create, develop, oversee, and maintain and Team Member Policy Handbook and hold Managers, Team Leaders, and Team Members accountable to compliance.
• Perform necessary discipline for actions that do not meet minimum employment standards and expectations and execute documentation for all team members who fail to meet those standards.
• Verify that all Managers, Team Leaders, and Team Members are performing appropriate discipline for actions that do not meet employment standards as well as violations of the Team Member Policy Handbook.
• Monitor risk management as it relates to HR and build awareness about safety and ensure rigorous compliance.
• Oversee recruiting, retention and turnover and meet or exceed annual goals.
• All other duties as assigned.

Talent Stewardship Responsibilities

• Enthusiastically represent the Chick‑fil‑A brand in the Green Bay community and build long‑term relationships with people.
• Establish long‑term recruitment pipelines.
• Energize talent by intentionally influencing, building, and maintaining a compelling culture that produces long‑term relationships and high‑performance teams.
• Serve as talent development advisor to owner/operator and develop and execute long‑term vision and strategic plan for recruiting and developing extraordinary talent.
• Build a Human Resources annual plan and budget to include talent acquisition and talent stewardship/development, recruiting, and employee care, amongst other responsibilities that maximize both profit and effectiveness.
• Support the Team Members by overseeing all matters related to human resources and leading recruitment, selection, onboarding, offboarding, training, coaching, mentoring, feedback, compensation, employee care and employer branding.
• Superior knowledge of purpose, vision, mission, strategy, operations, and products, and is able to lead effectively with vision and purpose and weave core strategy into day‑to‑day conversations and create organizational alignment.
• Oversee all uniform tracking, ordering, deductions, and distribution.
• Assist with various payroll responsibilities including maintaining payroll notes, tracking all deductions, verifying time detail reports and fixing time punch errors, inputting direct deposit and other paperwork, etc).
• Organize and maintain office and employee files and ensure legal compliance (Brown County, DOL, etc).
• Design, develop, oversee, maintain, and assist with employee review and feedback system, ensuring feedback is relevant, timely, and recorded.
• Oversees and manages existing recruitment and development programs and systems including internships, leadership development, and certified trainers.
• Carefully craft compelling and accurate job descriptions and clarify roles for all positions.
• Oversee talent selection, talent acquisition, and talent development processes that intentionally generate enthusiasm for the Chick‑fil‑A brand.
• Monitor HR‑related emails
• Monitor, document, and track any and all employee discipline and any employee policy violations.
• Work closely with the Operator to proactively mitigate risk and respond to any HR‑related legal issues (unemployment claims, etc).
• Maintain necessary store documentation (phone numbers, pin numbers, labor law posters, MSDS sheets, etc).
• All other duties as assigned.

Competencies

• Humble
• Hungry
• Smart
• Emotionally Self‑Aware
• Emotionally Self‑Controlled
• Adaptable
• Empathetic
• Organized
• Understands Conflict Management
• Tech Savvy
• Able to lead teams and work in teams
• Character: High Integrity
• Chemistry: relationship builder, coaches others to perform
• Competency: results‑oriented, systems thinker, quick study
• Servant leader, team‑oriented, with a passion for people and world‑class service
• Well‑organized manager with excellent verbal, written, and electronic communications skills
• They must have a growth mindset and have a positive influence on every person who comes in contact with Chick‑fil‑A.

Requirements

• B.A./B.S. in related field preferred
• 2+ Years Experience Managing Teams
• Understanding of Wisconsin Employment & Labor Law
• Resume is required
• Must pass background check
• Preferred Food Safe Certified
• Valid driver's license with reliable transportation and insurance

Other Duties

• Able to lift 40 - 60 pounds on a consistent basis.
• Able to work opening, closing and weekend shifts.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Compensation Breakdown

• Base Salary of between $40,000-$50,000/year
• Performance based incentive opportunities (~$10,000 - $20,000/year +/-)
• Full ancillary benefits package through Anthem (~$10,000/year +/-)
• oMedical, Health, Dental, Vision, etc.
• 401K retirement plan with company match up to 4% (~$1,600 - $2,000/year +/-)
• Two weeks of paid vacation (~$1,500 - $1,900/year +/-)
• Scholarship Opportunities (~$1,000 - $2,500/year +/-)
• Free meal(s) while working (~$4,000/year +/-)
• Apparel Allowance ($200/year +/-)
• Total value of ~$68,300 - $90,600/year +/-

This compensation breakdown is an average based on previous results. All performance‑based incentives are dependent on performance.

Benefits

• Closed Sundays – All Chick‑fil‑A restaurants are closed on Sundays. Enjoy at least one day off, guaranteed, each week!
• Work directly with the Operator/Owner – Instead of having a distant corporate office calling all the shots for day‑to‑day business operations, Chick‑fil‑A has the Owner/Operator right in‑house, seeing what happens, and flexibility to make changes while upholding the high standards set by Chick‑fil‑A Corporate
• Competitive Pay – Starting wages are higher than others in our market.
• Meal Discount – Even on your days off!
• Career Advancement – Potential promotions based on job performance and work ethic.
• Insurance – Offer several different types of coverage; including Health, Dental, Vision, Critical Illness, Accident, Accidental Death & Dismemberment, Life, Short‑term Disability, and MORE!
• FREE HEALTH ADVOCATE - With our health insurance plans, you have the opportunity to consult a knowledgeable health advocate!

Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.