Director of System Pediatric Ambulatory Operations

UChicago Medicine; Chicago (IL); On-site; USD 180,000 - 280,000; Full time

Job summary

UChicago Medicine seeks a strategic Director of System Pediatric Ambulatory Operations to oversee operational and financial performance for pediatric ambulatory practices, clinics, and infusion locations across the service line. You will lead a high-performing team, drive access expansion, and integrate care with clinical departments system-wide.

The role emphasizes expertise in ambulatory and infusion operations, Lean methodologies, and strong collaboration with physician leaders to improve

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred.
• 10+ years of progressive leadership experience overseeing ambulatory/outpatient operations.
• Strong understanding of ambulatory and infusion operations and scheduling.
• Experience collaborating with physician leaders in a matrix environment.
• Proven ability to lead change and mentor senior leadership teams using data and Lean methods.

Responsibilities

• Oversee day-to-day operations for multiple clinics and service lines across locations.
• Lead and develop a leadership team aligned with quality, service, and financial goals.
• Collaborate with revenue cycle and finance to optimize workflows and performance.
• Monitor performance metrics and drive continuous improvement initiatives.
• Ensure compliance, risk management, and patient safety across sites.
• Manage provider onboarding, credentialing, and integration across the system.

Skills

Ambulatory operations

Leadership

LEAN methodologies

Data-driven improvement

Communication

Education

Bachelor's degree

Master's degree preferred

Job description

Job Description

Join a world-class academic healthcare system, UChicago Medicine, as the

Job Description Join a world-class academic healthcare system, UChicago Medicine, as the Director of System Pediatric Ambulatory Operations responsible for the operational and financial performance of multiple pediatric ambulatory practices, clinics, and locations across the pediatric service line, including procedural, clinic and infusion locations. The Director of System Pediatric Ambulatory Operations will execute pediatric strategic plans to expand the children’s health system and ambulatory and physician network to ensure access in new and existing markets and focus on clinic optimization and integration of care across the system. The Director will have management accountability through the supervision of leaders at the facility(s) and will collaborate with other respective medical, administrative and service line leaders (e.g., BSD Administrators, Medical Directors, UCM Care Network leadership). In addition to providing operational oversight, this individual will be a key collaborator with all clinical departments across the system and a thought leader in ambulatory quality and safety, coordination of care across the continuum, use of technological tools and solutions, metrics reporting, customer service, and process improvement.

Who You Are

An experienced and collaborative outpatient leader with:

• Bachelor’s Degree Required, Master’s Degree Preferred.
• 10+ years of progressive leadership experience overseeing an ambulatory practice framework.
• Strong understanding of ambulatory and infusion operations and scheduling practices.
• Experience in pediatric oncology ambulatory operations preferred.
• Demonstrated ability to work effectively with effectively with physician leaders and in a highly matrix environment.
• Exceptional talent in the selection and mentoring of a high-quality, effective management team; passion for inspiring and motivating teams.
• Proven ability to lead change, organize teams, and delegate responsibility appropriately and effectively and clearly communicate at all levels.
• Experience using data and LEAN methodologies to drive performance improvement.
• Strong written and verbal communication skills.

What you’ll do as the Director of System Pediatric Ambulatory Operations

• Responsible for supporting consistent and efficient day-to-day operations for multiple practices, clinics and service lines across geographic locations ensuring access, budget and experience goals are achieved.
• Oversee supportive services like supply chain, EVS, security, clinical engineering, etc.
• Manage, develop, and mentor a leadership team that collaborates with department, section, hospital, and ancillary stakeholders to achieve quality, service, and financial outcomes.
• Work collaboratively with revenue cycle and finance department teams to assign accountability and optimize workflows and financial performance.
• Responsible for report and metric analysis to monitor performance and identify areas for improvement
• Ensure performance improvement, compliance/risk management, and regulatory/patient safety functions are developed, implemented, evaluated, and maintained across all areas of responsibility.
• Develop and adhere to emergency response protocols unique to each site/service.
• Manage hospital based and non-hospital based services according to federal, state, and organization regulations.
• Responsible for provider onboarding, credentialing, and integration.

E4 Leadership (Equity, Engage, Evolve, Excel) Is a Patient Centered Management System That Empowers Teams To Improve On a Daily Basis. This Is Done Through Daily Readiness Huddles, Real Time Process Monitoring, Performance Review Huddles And Structured Problem Solving. E4 Leadership Is An Evolving System Where Leaders Work Together To Cultivate a Culture Of Equity And Continuous Improvement That Enables

• Each person to realize their full potential for contribution
• The organization to achieve high performance outcomes
• System-wide integration, coordination, and seamless execution
• Clear focus on exceptional, equitable patient care and experiences.

As part of the leadership team, this position will be instrumental in reinforcing and sustaining UCM’s E4 Leadership Culture.

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.