Director of Supportive Housing ▸

Homeward Pikes Peak; Colorado Springs (CO); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401k match

Paid Time Off

Holidays + 4 floating holidays

Employee Assistance Plan

Job summary

Homeward Pikes Peak in Colorado Springs seeks a Director of Supportive Housing to oversee HUD-funded and DOH PSH programs, supervising staff, ensuring compliance, data accuracy, and partner collaboration.

The role requires a Bachelor’s in Social Services, five years in human services with supervisory experience, HIPAA knowledge, and strong communication. Spanish preferred but not required.

Qualifications

• Bachelor’s level degree in Social Services required.
• Five years of experience in the human service field with direct client support.
• Three years of supervisory or management experience preferred.
• Spanish language skills preferred but not required.

Responsibilities

• Oversee HUD-funded housing programs and related services.
• Lead and supervise case managers, housing assistants, and interns.
• Maintain client records and confidentiality; ensure HMIS data accuracy.
• Coordinate with state and community partners to facilitate contracts and referrals.
• Ensure compliance with grant requirements and HUD/CO standards.
• Prepare monthly and annual program reports for leadership and funders.

Skills

Supervision

Team leadership

HIPAA knowledge

Microsoft Office

Data management

Communication

Education

Bachelor’s level degree in Social Services

Master’s degree preferred

Tools

HMIS

Best Notes

Medicaid billing

Job description

Homeward Pikes Peak empowers individuals and families to access stable housing, increase mental health, recovery, and economic stability. We create opportunities for individuals and families to restore dignity through treatment and recovery programs, mental health services, and providing housing first. All our programs offer case management to set our clients up for success.

Position Summary

The Director of Supportive Housing is responsible for oversight of the Supportive Housing programs, which include the HUD – COC Grants: Dual Diagnosis, PSH and Veterans programs (85 vouchers); as well as a DOH-funded Permanent Supportive Housing (PSH) building with 42 vouchers. In total these programs provide services for up to 200 clients. This position is also responsible for managing and providing supervision for staff and interns of those programs, and reports to the Vice President of Programs.

This position may require availability to be on call during evenings, weekends, overnights, and holidays to support staff at The Commons PSH (permanent supportive housing) building.

Duties and Responsibilities

• Responsible for the oversight of HUD-funded housing programs and specialty housing for individuals with substance abuse and severe mental illness, and for individuals experiencing homelessness with possible criminal backgrounds.
• Effectively lead, oversee, and supervise a team of case managers, housing assistants, peer specialists, interns, and volunteers to include supporting core values, addressing zero tolerance behaviors, and maintaining active communication with the employees supervised.
• Conduct bi-monthly team meetings for case managers and provide regular individual supervision.
• Create and maintain systems to ensure client records and databases are up to date, ensure that client interactions are timely and appropriately documented in the HMIS system, and adhere to appropriate confidentiality standards relative to data. Ensure Best Notes is utilized regularly to support the billing of supportive services.
• In consultation with management, conduct/design interviews, assessments, and applications of prospective clients for the program by following up on referrals from external and internal sources.
• Create and maintain updated policies and procedures, training manuals for assigned housing programs, and oversee the creation and implementation of yearly training for all staff.
• Collaborate with community partners and other housing supportive service providers, and foster relationships with partnering agencies.
• Coordinate with Pikes Peak Continuum of Care Coordinated Entry, State Division of Housing, The Independence Center (Voucher Administrator), and other entities as needed in order to facilitate contracts, referrals and program administration. Represent Homeward Pikes Peak during all Coordinated Entry meetings.
• Oversee compliance with grant requirements as well as non-grant-funded initiatives, while monitoring implementation and tracking progress to ensure desired outcomes are achieved.
• Ensure client program participation and adherence to HUD/State of CO standards by facilitating all client tenant conferences and/or behavior contracts with assigned case manager and client.
• Work closely with the HPP finance department to ensure smooth and timely payments of all monthly rental and utility payments and deposits.
• Work with the Leadership Team to set or review strategies and short/long term goals for effective and efficient operations of the assigned programs.
• Oversee and track data in HMIS for outcome performance reports and run APR reports as needed.
• Lead and support data management efforts, ensuring accurate tracking, analysis, and reporting of program outcomes, including the completion of grant reports and compliance documentation.
• Closely track all program changes reflecting client/program successes or shortfalls, and provide report monthly to CEO, Vice President of Programs, and Director of Development.
• Submit monthly and year-end reports to CEO and to funders when requested; participate in site visits as needed.
• Review applications of incoming clients and approve discharges in accordance with HUD criteria.
• Oversee all client records to ensure accuracy, quality, and timely documentation across team members, including supervision of electronic health record (EHR) systems, Medicaid billing processes, and all related databases.
• Other duties as assigned.

HPP Team Duties

• Attend, lead, and participate in staff meetings.
• Attend and/or participate and/or interact with donors or fundraising as requested.
• Audit preparation, documentation, and resolution.
• Produce documentation timely as requested for audits or other business requirements.
• Maintain work and office environment to professional standards.

Standards for Measuring Performance

• Completeness, accuracy, and punctuality of reports and other assignments.
• Ability to meet or exceed the responsibilities of the job description.
• Maintain a high internal and external customer satisfaction level.
• Maintain high standards of integrity and compliance.

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency in general computer skills and Microsoft Office applications including Word, Excel, and Outlook; and word processing, spreadsheets, CRM databases, and other case management data platforms.
• Understanding of HIPAA regulations and standards regarding privacy and confidentiality in the provision of therapy services and medical billing.
• Demonstrated knowledge and training in generalized health care standards, substance abuse recovery process and treatment, mental health care, and trauma informed care skills.
• Professional written and verbal communication skills.
• Detail oriented and organized.
• Ability to maintain confidentiality.
• Ability to maintain professional boundaries with clients.
• Self-starter and ability to work independently with minimal supervision.
• Ability to occasionally lift or move up to 25 lbs.

Minimum Qualifications

• Bachelor’s level degree in Social Services required.
• Five (5) years of experience in the human service field providing direct client supportive services.
• Three (3) years of supervisory or management experience preferred.
• Experience working directly with people from diverse socioeconomic and ethnic backgrounds, ability to communicate effectively, crisis intervention, and harm reduction.
• Understanding of regulations and standards regarding privacy and confidentiality in the provision of counseling services.
• Valid Colorado driver’s license, clean driving record, and must carry personal vehicle insurance.

Preferred Qualifications

• Master’s level degree in Social Services preferred.
• Knowledge of Mental Health Diagnosis and addictions counselling, experience or certifications (such as LAC) preferred.
• Experience working for a non-profit organization.
• Spanish speaker preferred but not required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing job duties, the employee will be regularly required to sit and stand for the duration of their shift; and talk or hear when interacting with various individuals and groups. The employee is occasionally required to walk throughout the facility and to/from vehicles and properties. The employee occasionally is required to use hands to finger, handle, or feel to operate the computer or telephone; and may need to lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to airborne viruses, bacteria, or other bodily pathogens carried by residents. The employee is occasionally exposed to outside weather conditions and fumes or airborne particles when driving from one HPP location to another or participating in an outdoor resident social activity. The noise level in the work environment can range from quiet while in a private office to loud while driving, attending a large residential social event, or visiting resident common areas where there are televisions and equipment operating, phones ringing, light to heavy traffic, and people talking.

Compensation and Benefits

The pay range for this position is $80,000 – $85,000; this is a full-time, exempt position.

Homeward Pikes Peak offers the following benefits for eligible full-time employees:

• Medical, Dental & Vision: employer pays 55% of premium
• Life, accidental death and dismemberment, and short term disability insurance: employer pays 100%
• 401k: employer match is 2%
• Paid Time Off: 18 days of vacation for years 0-5 accruing annually; 6 days of paid sick leave accruing annually
• Holidays: 6 paid holidays + 4 floating holidays
• Employee Assistance Plan: employer pays 100%
• Aflac insurances: employee paid

Homeward Pikes Peak is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit, and business needs at the time.