Director of Support Services Operations – EVS & Nutrition

Aurora Health Care; Fond du Lac (WI); On-site; USD 110,000 - 160,000; Full time

Job summary

Aurora Health Care seeks an experienced operations leader to oversee Environmental Services, Linen, and Food & Nutrition in the Fond du Lac market. You will collaborate with Support Services managers to drive consistency, best practices, and synergies, ensuring market targets are achieved.

Responsibilities include creating SLAs and KPIs, conducting root-cause analysis, and managing contract compliance with service leaders.

Qualifications

• Seven or more years of experience in a large healthcare environment in a management role.
• Three or more years of experience leading large, highly matrixed teams.
• Ability to lead large, diverse teams through influence in a complex organizational environment.

Responsibilities

• Provide operational leadership for EVS, Linen, and Food & Nutrition Services within the assigned market.
• Create and oversee SLAs, KPIs, and quality metrics to meet market targets; lead root cause analysis.
• Serve as primary operational liaison for contracted service line leadership, overseeing contract compliance and QBRs.
• Foster a culture of accountability, engagement, service excellence, and safety.

Skills

Leadership

Communication

Financial acumen

Facilities management

Vendor management

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Healthcare Administration

Tools

Scheduling tools

Accounting/spreadsheets

Job description

Aurora Health Care seeks an experienced operations leader to oversee Environmental Services, Linen, and Food & Nutrition in the Fond du Lac market. You will collaborate with Support Services managers to drive consistency, best practices, and synergies, ensuring market targets are achieved.

Responsibilities include creating SLAs and KPIs, conducting root-cause analysis, and managing contract compliance with service leaders.