Director of Supply Chain & Operations

Swiss Madison®; Edison (NJ); Hybrid; USD 145,000 - 165,000; Full time

Job summary

Swiss Madison is seeking a Director of Supply Chain & Operations in Edison, NJ to own end-to-end flow of goods—demand planning, purchasing, inbound logistics, warehousing and fulfillment—driving the right inventory, in the right place, at the right cost, as the company scales toward $100M.

You will inherit three direct reports, set the standard, and lead a cross-functional team across Sales, Marketing, Finance and Ops within the EOS framework, building systems and dashboards that improve

Qualifications

• 6+ years in supply chain and operations at a physical product or ecommerce company.
• Experience leading a team of managers or equivalent.
• Experience running or standing up an S&OP process.
• Exposure to international sourcing and freight, including China.

Responsibilities

• Own forecast accuracy at SKU and channel level; direct the Demand Planning Analyst.
• Design and execute a monthly S&OP process with cross-functional teams.
• Manage inventory turns, weeks of supply, record accuracy, and capital allocation for inventory.
• Oversee fill rate, OTIF, and cost-to-serve across owned warehouse and 3PL network.
• Manage supplier strategy, landed costs, and lead-time performance with factories and carriers.
• Develop your team and own the systems roadmap (Netstock, SellerCloud) within the EOS framework.

Skills

Demand Planning

S&OP Leadership

Inventory Management

Warehouse Operations

Sourcing & Freight

Team Leadership

Financial Fluency

ERP Systems

Netstock

SellerCloud

EOS familiarity

International Sourcing

Tools

Netstock

SellerCloud

Job description

At Swiss Madison, we are Elevating the Standard of Home Living. From bathroom fixtures to the broader home, our vision is to become a household name by delivering elevated design, guaranteed quality, and affordability. With bold growth ambitions and a clear vision for the future, we’re assembling a team of driven, high-impact leaders who are passionate about building something lasting—transforming our brand into a household name and setting a new standard for home living.

We operate based off of the Entrepreneurial Operating System (EOS) to bring structure, focus, and accountability to our entire organization. EOS provides us with a shared language, a common set of tools, and a results-driven cadence that empowers leaders to take ownership and execute with clarity. This hire will be expected to thrive within this framework, bringing strong capabilities and a commitment to living our core values: Ownership, Growth Mindset, Agility, Resourcefulness, and Clarity.

About the Role

As the Director of Supply Chain & Operations, you will own the end-to-end flow of goods—bringing demand planning, purchasing, inbound logistics, warehousing, and fulfillment together under one accountable owner. The bar is simple: ensure the right inventory, in the right place, at the right time, at the right cost, as we scale toward $100M.

This role is ideal for someone stepping into their first Director seat. You will inherit a capable team, managing three direct reports, with a mandate to set the standard, raise the ceiling, and get the functions working as one unified system.

What You Will Do

• Demand Planning (Hands-on): Own forecast accuracy at the SKU and channel level, set the coverage policy, and direct the Demand Planning Analyst.
• Sales & Operations Planning (Build & Run): Design and execute a monthly S&OP process, driving Sales, Marketing, Finance, and Supply to plan against a single number.
• Inventory & Working Capital: Manage inventory turns, weeks of supply, record accuracy, and recommend capital allocation for inventory.
• Warehouse Operations (Oversight): Oversee fill rate, OTIF, and cost-to-serve metrics across our owned warehouse and 3PL network.
• Sourcing & Freight (Oversight): Manage supplier strategy, landed costs, and lead-time performance with our China-based factories and international carriers.
• Leadership & Systems: Develop your team, own the systems roadmap (Netstock, SellerCloud), and operate within the EOS framework.

You are inheriting a capable, established team. Your job is to set the standard, raise the ceiling, and get the functions working as one system — not to rebuild from scratch.

What You Bring

• 6+ years in supply chain and operations at a physical product or ecommerce company, including at least 2 years leading a team.
• Real demand planning depth — you have built forecasts yourself and personally owned the accuracy number.
• Experience running or standing up an S&OP or equivalent cross-functional planning process.
• Accountability for warehouse and fulfillment performance. You do not need to have run a floor yourself — you need to know what good looks like, what drives cost per unit, and how to hold a site or a 3PL to it.
• Experience managing managers, or clear readiness to do so.
• Exposure to international sourcing and freight across ocean and air, including customs and trade compliance. China sourcing and experience working with an overseas team member are a strong plus.
• Financial fluency — you can build the inventory model, explain the working capital impact, and hold your own in a conversation about cash.
• Hands‑on systems capability — you build your own models and navigate an ERP without help. Netstock and SellerCloud experience are a plus.
• Experience at a company between roughly $10M and $250M in revenue, where you owned scope rather than a slice of it.
• Specific, quantified examples of improved forecast accuracy, fill rate, turns, or logistics cost, with the story of how you did it.
• Comfortable in a fast‑paced, build‑phase environment.
• EOS familiarity is a plus; LMA mindset is required.

Required Skills

• Forecast accuracy measured, reported, and improving quarter over quarter.
• A functioning monthly S&OP process producing real decisions against one number.
• Fill rate and OTIF improved and holding stable across all channels.
• Inventory turns improved; dead and excess inventory materially reduced.
• Freight, warehouse, and fulfillment cost per unit down.
• A documented coverage policy applied consistently across the SKU base.
• Unified supply chain reporting cadence and dashboard that drives decisions.
• Three direct reports operating at a higher standard than when you arrived.

Preferred Skills

• China sourcing and experience working with an overseas team member.
• Hands‑on experience with Netstock and SellerCloud.
• Familiarity with the Entrepreneurial Operating System (EOS).

Location

Edison, NJ (Hybrid: 4 days onsite, 1 day WFH), with periodic travel to our warehouse and 3PL locations.

Pay range and compensation package

$145,000 – $165,000 base, plus a 20% annual bonus tied to the metrics in this role.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.