Director of Student Athlete Support Services

Gardner Webb University; Boiling Springs (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Retirement matching

Health insurance

Vision insurance

Short term/long term disability

Life insurance

Paid time off

Paid sick leave

17 paid holidays

Wellness opportunities

On-campus health center

Job summary

Gardner-Webb University in Boiling Springs, NC seeks a Director of Student‑Athlete Support Services to oversee comprehensive academic and personal development programs for student‑athletes, ensuring progress toward degree and NCAA compliance while integrating with coaches and campus partners. The Director serves as a key member of the athletics leadership team.

The role requires collaboration, data tracking, and program development, with duties including tutoring, study hall, course planning,

Qualifications

• Bachelor’s Degree required.
• 1-3 years’ experience in a related field preferred.
• Excellent proficiency with MS Office (Word, Excel and Outlook).
• Excellent written, verbal, organizational and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated commitment to student-athlete development and academic success.
• Experience with NCAA Academic requirements.

Responsibilities

• Provide individualized academic support to student-athletes, including academic planning, course selection, degree progress and graduation planning.
• Monitor academic performance, attendance, standing and NCAA progress toward degree requirements.
• Assist with monitoring eligibility and progress-toward-degree requirements in collaboration with the athletic department's staff.
• Assist with transfer credit evaluations for prospective student-athletes.
• Develop individualized academic success plans for student-athletes at academic risk.
• Conduct regular one-on-one meetings to assess progress, identify barriers, and provide resources.
• Collaborate with coaches and staff while maintaining confidentiality.
• Coordinate tutoring, study hall, learning strategies, time management and test preparation with the Division of Student Success.
• Track records related to advising, progress, degree completion and interventions.
• Advocate for student-athlete success with campus academic units and advisors.
• Assist with course registration, schedule planning, major exploration and graduation preparation.
• Participate in departmental meetings, professional development and student-athlete programming.
• Maintain knowledge of NCAA, Big South and Gardner-Webb policies.
• Contribute to a positive, inclusive culture within the athletic department.
• Perform other duties as assigned.

Skills

Written communication

Verbal communication

Organizational skills

Interpersonal skills

Multitasking

Education

Bachelor’s Degree

Tools

MS Office (Word, Excel, Outlook)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Student Athlete Support Services

Full Time C/SS/L/A/D/E/S/M Boiling Springs, NC, Boiling Springs, NC, US

Reporting to the Senior Associate AD / SWA, the Director of Student-Athlete Support Services is responsible for overseeing comprehensive support services designed to promote the academic success, personal development, well-being, retention, and overall success of student-athletes. The Director serves as a key member of the athletics leadership team and collaborates with coaches, academic staff, campus partners, and other stakeholders to create an environment where student-athletes can thrive academically, personally, and athletically. The Director of Student-Athlete Support Services is responsible for adhering to NCAA progress toward degree requirements as well as academic requirements outlined in Bylaw 14 of the NCAA Manual.

Key Responsibilities

• Provide individualized academic support to student-athletes, including academic planning, course selection, degree progress, and graduation planning.
• Monitor student-athlete academic performance, attendance, academic standing, and NCAA progress toward degree requirements.
• Assist with monitoring eligibility and progress-toward-degree requirements in collaboration with the athletic department's compliance and academic services staff.
• Assist with transfer credit evaluations for prospective student-athletes
• Develop individualized academic success plans for student-athletes who are academically at risk or experiencing academic challenges.
• Conduct regular one-on-one meetings with student-athletes to assess academic progress, identify barriers, establish goals, and provide appropriate resources.
• Collaborate with coaches and athletic department staff regarding student-athlete academic progress while maintaining appropriate confidentiality.
• Coordinate academic support services, including tutoring, study hall, learning strategies, time management, organization, and test preparation with the Division of Student Success
• Track and maintain accurate records related to academic advising, student-athlete progress, degree completion, and academic support interventions.
• Communicate with campus academic units, faculty, advisors, learning specialists, and other university resources to advocate for student-athlete success.
• Assist student-athletes with course registration, schedule planning, major exploration, academic transitions, and preparation for graduation.
• Participate in departmental meetings, professional development, student-athlete programming, and special projects.
• Maintain current knowledge of NCAA, Big South Conference, and Gardner-Webb University academic policies and procedures.
• Contribute to a positive, inclusive, and student-centered culture within the athletic department.
• Perform other duties as assigned.

Required Qualifications

• Education: Bachelor’s Degree
• 1-3 years’ experience in a related field is strongly preferred.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Excellent written, verbal, organizational, and interpersonal communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Demonstrated commitment to student-athlete development and academic success.
• Experience with NCAA Academic requirements

Preferred Qualifications

• Previous experience working in a Division I collegiate athletic department or athletic academic support environment.
• Familiarity with NCAA eligibility and progress-toward-degree requirements.
• Experience working with academic advising or student-athlete management systems.
• Experience supporting students from diverse backgrounds and/or students who are academically at risk.
• Experience developing academic success programming, workshops, or student development initiatives.

Travel Requirements

• Weekends and some travel may occur
• Retirement matching
• Health insurance
• Vision insurance
• Short term/long term disability
• Life insurance
• Paid time off
• Paid sick leave
• 17 paid holidays
• Wellness opportunities
• On-campus health center

Gardner-Webb University is a Christian university committed to helping individuals become more in faith, learning, and service. Located in Boiling Springs, North Carolina, GWU offers the benefits of a close-knit community with easy access to Charlotte, Asheville, and the greater Greenville-Spartanburg region. Founded in 1905 and rooted in the Baptist tradition, the University now serves approximately 3,000 students across more than 80 undergraduate and graduate programs. As a Carnegie Doctoral/Professional institution, Gardner-Webb is dedicated to academic excellence, leadership development, and meaningful service to others.

Our community reflects a shared commitment to One Webb, creating an environment where people support one another, pursue their purpose, and work together to make a lasting impact. GWU attracts students from across the nation and around the world and competes in NCAA Division I athletics with 22 teams and more than 500 student-athletes .