Director of Student Accounts/Bursar

New York State Financial Aid Administrators Association; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

New York State Financial Aid Administrators Association is seeking a leader to oversee a team of Student Accounts Advisors in a student-centered environment dedicated to exceptional customer service and ongoing staff development.

You will design and implement a comprehensive Accounts Receivable strategy, ensuring standardized processes across the staff, and manage the collection of tuition and fees for all programs.

Responsibilities

• Lead a team of Student Accounts Advisors in a student-centered environment with exceptional customer service and ongoing training and sta development
• Design, implement, and maintain a comprehensive Accounts Receivable strategy, including standardized processes to be executed consistently by all Student Accounts staff
• Manage the assessment and collection of tuition and fee revenue for all programs
• Manage 3rd-party vendor relationships and collection agency partnerships
• Oversee mailing of delinquent statement mailings and regularly review receivables status to optimize collections
• Coordinate Form 1098-T data preparation annually per IRS guidelines
• Create and maintain tuition/fee rate tables to ensure accurate billing
• Provide quarterly KPI data to organizational leaders
• Maintain and update AR policies and represent student accounts in meetings and institutional events
• Oversee the Student Accounts email inbox and VA/TAP reporting responsibilities
• Reconcile student accounts with the general ledger
• Other responsibilities as assigned

Job description

Salary: $90,000.00 - $100,000.00 Annually

Application Deadline: Sep 20, 2026

Education

Lead a team of Student Accounts Advisors in a student-centered environment with exceptional customer service with ongoing training and sta development

• Serve as the College Bursar
• Design, implement, and maintain a comprehensive Accounts Receivable strategy, including the development of standardized processes and procedures to be executed consistently by all Student Accounts sta. Ensures alignment with institutional goals, regulatory requirements, and best practices in student financial services
• Manage the assessment and collection of millions of dollars in gross tuition and fee revenue for all undergraduate and graduate programs
• 3rd-party vendor management
• Manage collection agency relationships
• Responsible for regularly scheduled mailing of statements for delinquent out-of-school accounts
• Regularly reviewing the status of the receivable balance and strategizing to reach an optimum level of outstanding accounts receivable
• Oversee and manage student data preparation for Form 1098-T annually in accordance with current IRS guidelines
• Create and maintain the tuition and fee rate tables to ensure accurate billing for all students in accordance with current academic-year tuition and fee rates annually
• Provide key performance indicator data to various organizational leaders on a quarterly basis
• Maintain, review and revise accounts receivable policies, procedures and guidelines on an annual basis - and as necessary, including but not limited to, representing student accounts in appropriate sta meetings, institutional meetings and institutional events/functions such as orientation
• Oversee the Student Accounts email inbox
• Serve as a point of contact for VA responsibilities as well as the New York State Tuition Assistance Program (TAP) including reporting, state approving application statuses, distribution of funds, and audit results
• Reconciling student accounts with the general ledger
• Other responsibilities as assigned