General Manager

Empire Today, LLC; Eagan (MN); Presencial; USD 105.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

PTO and holidays

Wellness program

Professional development

Incentive program

Lots of perks

Descripción de la vacante

Empire Today, LLC is seeking a General Manager to lead the Operations team in managing a growing P&L and driving profitability. The role oversees operational, financial, administrative, and customer relations activities while guiding a diverse staff.

You will drive continuous improvement across departments, build strong brand equity, and ensure compliance with SOPs and licensing. A hands-on leader with strong communication and cross-functional skills will thrive here.

Formación

• Bachelor’s Degree or equivalent work experience required.
• 5 years’ operational and/or leadership experience in relevant industries.
• 3+ years of sales leadership experience and 2+ years of management experience.
• Financial/business acumen with knowledge of key metrics and drivers.
• Strong communication, problem solving, and cross-functional collaboration.
• Ability to lift up to 25 pounds and work in office/warehouse settings.

Responsabilidades

• Increase market profitability by managing the direct and indirect expense lines in the market P&L.
• Drive continuous improvement of key operational metrics in each department (Sales, Installation, Warehouse, Branch Accounting, General Office, Customer Service).
• Build brand equity and awareness in the market service area through effective delivery of sales and installation services.
• Manage the performance, development, and expectations of your market team and ensure SOPs are followed by all leaders and staff.
• Implement and monitor compliance with company-wide programs including licensing, investigations, benefits, procedures, and safety policies.
• Forecast staffing needs and contribute to annual budgeting for the market.

Conocimientos

Operational leadership

Sales leadership

Financial acumen

Communication

Problem solving

Educación

Bachelor's Degree or equivalent

Herramientas

Microsoft Word

Excel

PowerPoint

Descripción del empleo

Are you ready to grow your career? Empire Today is looking for a General Manager to join our Operations team. The General Manager will manage and direct all operational, financial, administrative, customer relations, and staff activities while overseeing a growing P&L.

We offer:

• Health benefits with quick enrollment - medical, dental, and vision.
• Paid time off & holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Incentive program.
• Lots of perks!

$105,000-$115,000 annually plus bonus

Responsibilities:

• Increase market profitability by managing the direct and indirect expense lines in the market P&L.
• Drive continuous improvement of key operational metrics in each of the markets functional areas by developing and implementing targeted actions specific to each department (Sales, Installation, Warehouse, Branch Accounting, General Office, Customer Service).
• Build brand equity and awareness in the market service area through the effective delivery of sales and installation services.
• Manage the performance, development, and expectations of your market team and provide appropriate feedback and coaching. Ensure all operational Policies and Standard Operating Procedures (SOPs) are adhered to by all functional area leaders and associates
• Implement and monitor ongoing compliance with all company-wide programs such as licensing, investigations (employee and general liability), employee benefit programs, office procedures, safety policies, employee coaching/discipline.
• Responsible for the market’s inventory accuracy. This includes on-hand inventory, as well as inventory with installers and in-transit, to reduce variances and eliminate inventory defects in the installation process.
• Proactively and appropriately interact with others to build relationships, positively influence others, and facilitate the sharing of ideas and information, including handling difficult situations.
• Work closely with the markets RD/RVP in all aspects of operational processes, support and staffing needs to include short-term and long-term planning for future operational growth and expansion.
• Collaborate with National Support teams (Sales, Installation and Operations) in the execution of continual improvement efforts for all aspects of market performance with a keen focus on ensuring team is clear on desired outcomes and supported through communication and context.
• Forecast staffing needs for the full calendar year as part of the annual budgeting process, accounting for business changes year over year.
• All other duties assigned or as required.

Qualifications:

• 5 years’ operational and/or leadership experience within the following industries: facilities, warehousing, general office, technology, or home improvement industry setting (industry certifications and/or licensure a plus).
• Minimum 3 years’ sales leadership experience and 2 years’ management or leadership experience.
• Bachelor’s Degree or equivalent work experience required.
• Financial/business acumen of key business metrics with knowledge of interdependencies and drivers to achieve goals.
• Able to make sound decisions, even with incomplete data/information that align with company standards and achieve desired outcomes.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Strong business-to-consumer service orientation and experience.
• Proven track record in leadership, prioritization, and follow up in a fast-paced, rapidly changing environment.
• Excellent problem-solving skills demonstrated through solid judgment and reasoning ability.
• Work with all levels in the organization to identify, analyze, solve problems, and create opportunities for continuous improvement.
• Maintain confidentiality of all information and data.
• Strong ability to effectively communicate at all levels in written, verbal, and presentation formats including email.
• Proficient in web-based applications, computer systems, and programs (Microsoft Word, Excel, and PowerPoint, etc.) to effectively edit and create reports, database entries, presentation materials, and data management/analysis.
• Strong analytical and organizational skills.
• Ability to physically report to work daily in an office and warehouse setting, some regular evenings, weekends, shifts, off site and/or with customers.
• Ability to spend much of the time working on a computer or moving throughout the office and attending to business needs, with a portion of the time spent in the field supporting customer assessments and job site visits.
• Ability to communicate with others face-to-face, on the telephone, and via email.
• Ability to lift and/or move up to 25 pounds (i.e., training materials, product samples, etc.).
• Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.