Director of Spa and Wellness

fourseasons; Vail (CO); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Performance bonus

Winter lifestyle benefit

401k with company matching

Medical insurance

Dental insurance

Life insurance

Travel discounts

Job summary

Four Seasons Resort and Residences Vail seeks a dynamic leader in aesthetics with practical advice to create a tasteful spa environment. You will lead staff, ensure top spa experiences, and drive department financials while developing year-round wellness programming for locals and guests.

Collaborate with marketing and retail teams, oversee service menus, and maintain luxury standards across spa operations in a resort setting.

Qualifications

• Minimum 5 years management experience in a luxury Spa.
• Demonstrates superior knowledge and passion of spa, wellness, and holistic modalities.
• Thorough knowledge of 5-star service standards, spa staffing models, spa service menus, retail management, marketing strategies, and budgeting for monthly/annual financials.
• Schedule staff and complete payroll records and reports within budgeted guidelines.
• Promote growth through revenue and operational efficiency while maintaining spa morale.
• Fluency in English is required; valid US work authorization.

Responsibilities

• Ensures the training of the Spa staff to exceed standards; collaborate with Learning Manager and Designated Trainers.
• Administer goods, requisitions, inventories, storage and cost-effective usage for all department materials and assets.
• Provide recommendations on annual operating and capital budgets, and finance performance reports with data.
• Maintain spa concepts and coordinate scheduling of all Spa services in line with policies and objectives.
• Interview and select applicants; supervise, discipline, mentor and evaluate Spa staff and guide them on instructions.
• Participate in regular staff meetings to inform on policies and opportunities to increase sales and service.
• Work closely with Engineering, Housekeeping and Laundry to maintain quality and operation of Spa equipment.
• Keep Resort Manager informed about department performance, staff, and guest concerns; assist with duties as needed.
• Oversee retail products and purchasing to balance in-house inventory.
• Develop and train wellness programming and services.

Skills

Spa management

Luxury service

Staff scheduling

Payroll reporting

Revenue planning

English proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

Director of Spa and Wellness

About the role:

This role requires a dynamic leader in aesthetic taste with the ability to give practical advice on creating a tasteful spa environmentwith an eye for detail and luxury. They understand market trends and have a proven track recordfor collaborating with Directors of Marketing to put together sound business plans and supporting action steps. They are articulate and confident, able to advocate the importance and relevance of the spa experience in a resort location.This individual will be responsible for managing staff, ensuring all spa areas are wellmaintainedand in good working order.As well as theguest experience maintained at the expected level,and the department’s financial goals are met.This individual is also responsible for creating a wellness sanctuary with year-roundprograming for locals and hotel guests.Partnering with our retail teams to implement creative seasonal programming for the retail areas.

What you will do:

• Ensures the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa and retail staff.
• The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation.
• The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
• The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa.
• The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities.
• The ability to keep the Resort Manager informed about the department, all employees' performance, and guests concerns and comments and assist with other duties as needed.
• Oversight of retail products and purchasing in multiple areas to balance in-house inventory.
• Development and training of wellness programming and services.

What you bring:

• Minimum 5 years management experience in a luxury Spa.
• Demonstrates superior knowledge and passion of spa, wellness, and holistic modalities.
• Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials.
• A proven record of being able to schedule staff and complete payroll records and reports in accordance with budgeted guidelines.
• A record of promoting growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

What we offer:

• Salary range: $110k - $120k annually
• Eligible for Performance Base Annual Incentive Plan (10% Target)
• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad!
• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.
• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:

• http://fourseasons.com/vail/phots-and-videos//
• We Are Four Seasons Video
• http://jobs.fourseasons.com/
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

This posting is anticipated to remain open until 11/01/2026.

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf