Director of Social Services: Compassionate Resident Advocate

Heartlandrnc; Boynton Beach (FL); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid time off

401(k) retirement plan

Employee recognition programs

Team‑oriented work environment

Company perks and employee discounts

Job summary

Heartland Nursing and Rehabilitation Center in Boynton Beach, FL is seeking an experienced Director of Social Services to lead our Social Services department and support residents and families with compassionate, dignified care.

You will advocate for resident rights, guide care and discharge planning, and collaborate with an interdisciplinary team to ensure high-quality psychosocial support and compliant operations. This role emphasizes leadership, empathy, and effective communication.

Qualifications

• Bachelor’s degree in Social Work (BSW) or related field preferred.
• Minimum of two years of experience in a healthcare or long-term care setting.
• Strong knowledge of federal and state long-term care regulations.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Ability to support residents and families through sensitive situations with empathy and professionalism.

Responsibilities

• Develop, implement, and maintain Social Services policies and procedures in accordance with applicable federal and state regulations.
• Lead, mentor, and support the Social Services team.
• Advocate for resident rights, dignity, choice, and quality of life.
• Assess residents’ psychosocial needs and collaborate with the interdisciplinary team to develop individualized care plans.
• Participate in care planning meetings and maintain communication with residents, families, and facility staff.
• Coordinate discharge planning, including community resources, referrals, and services needed for a successful transition.
• Maintain accurate, timely documentation and support survey readiness.
• Monitor departmental performance, identify opportunities for improvement, and prepare Quality Assurance reports.
• Serve as the facility’s Grievance Officer, ensuring concerns are documented, investigated, and addressed promptly and respectfully.

Skills

Communication

Leadership

Organization

Problem solving

Education

Bachelor’s degree in Social Work (BSW)

Job description

Heartland Nursing and Rehabilitation Center in Boynton Beach, FL is seeking an experienced Director of Social Services to lead our Social Services department and support residents and families with compassionate, dignified care.

You will advocate for resident rights, guide care and discharge planning, and collaborate with an interdisciplinary team to ensure high-quality psychosocial support and compliant operations. This role emphasizes leadership, empathy, and effective communication.