Director of Social Services

Paycom - ATS; New York (NY); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Dental and vision plans

Flexible spending account

Commuter Transit and Parking

Job summary

Community Housing Innovations, Inc. (CHI) seeks a Director of Social Services to lead the social service unit, developing care plans and ensuring program compliance.

The role focuses on stabilization, independence, and well‑being of residents, with extensive collaboration across external partners and internal teams. The position requires a Master’s in Social Work and 8+ years of experience, including 5+ years in supervisory roles.

Qualifications

• Master’s Degree in Social Work is required.
• Eight years of social work experience plus five years in supervisory/management roles.
• Valid driver’s license; LMSW is preferred.
• Strong English communication skills, multilingual abilities valued.

Responsibilities

• Develop service and care plans aligned with biopsychosocial assessments.
• Coordinate resource networks with external providers and community organizations.
• Ensure program KPIs are met and reporting is compliant.
• Supervise Social Work and Case Management staff; oversee documentation and reporting.

Skills

Budget management

MS Excel

Communication

Multilingual

LMSW

Team leadership

Education

Master’s Degree in Social Work

Tools

CARES

HOME

CAPS

Job description

Job Details

Job Location: NYC- NY 32 – New York, NY 10001
Position Type: Full Time
Salary Range: $85,000.00 – $85,000.00

About CHI

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

What CHI Offers

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage – Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Job Summary

The Director of Social Services (DSS) leads the social service unit that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self‑reliance, and skill development, and enhances the health and general well‑being of residents. The DSS provides operations and administrative support to ensure program and contractual compliance and ensures the accurate and punctual submission of required documentation and reporting to CHI, city, state, and federal agencies. The Director builds and sustains a strong service network with external providers and community‑based organizations to support staff and assist residents toward stability and independence.

Pay: $85,000 salary.

FSLA: Exempt (no overtime).

Schedule: Sunday – Monday and Wednesday 9:00am–5:00pm, Tuesday and Thursday 11:00am–7:00pm (Friday and Saturday off). 24/7 on‑call availability.

Location: Midtown Manhattan.

Job‑Related Duties – Essential Functions

Service and Care Coordination

• Ensure residents receive quality and appropriate services per organizational principles and program requirements.
• Develop and maintain a resource network, inclusive of formal and informal partnerships and service agreements, of external providers and organizations that offer support, advocacy and direct services for immigration and citizenship issues, health and mental health issues, employment, education, childcare and youth service connections, trauma recovery and counseling, cultural adaptation, and English language acquisition, life skills and independent living skills. Ensure program team leverages network partnerships in service planning and execution.
• Ensure Social Worker and Case Management teams develop service and care plans that are aligned with biopsychosocial assessments. Ensure assessment and plans provide a culturally sensitive and comprehensive analysis, and identify appropriate and adequate services and resources.
• Ensure recreation workshops are engaging, promote education, employment, self‑care and healthy habits, cultural adaptation, English language proficiency, communication skills, and independent living skills.
• Identify and codify best practices; coach program team to implement best practices.
• Review discharge plans to ensure continued enrollment and participation in public benefits programs and service linkages to community‑based organizations are in place.

Program Management

• Ensure program deliverables are met. Develop enhancement strategies for underperforming areas. Ensure CHI program KPIs are aligned with program metrics and deliverables.
• Ensure proper and timely follow‑up to Priority 1 and 2 incidents with clients, and reporting to DHS and CHI.
• Ensure program team adheres to CHI code of conduct and abides by contractual, city, state, and federal rules and regulations.

Supervision

• Directly supervise Case Management Supervisor, Social Work Supervisor, and Recreation team.
• Troubleshoot difficult resident cases; intervene and directly assist in special needs cases.
• Meet with direct reports weekly to ensure residential services are executed properly, and required reporting and documentation are completed on schedule and accurately.

Qualifications

• Education: Master’s Degree in Social Work.
• Experience: Eight (8) years of experience plus five (5) years of supervisory and managerial experience in social work, case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues prioritized.
• Certificates or Licenses: Valid driver’s license. LMSW preferred.
• Communication: Professional and impeccable verbal and written communication skills. Proficiency in English required; multilingual and Spanish proficiency prioritized.
• Computer skills: Professional and expert competency in MS Word, Excel, Outlook and the internet. Experience with CARES, HOME, CAPS, and AWARDS prioritized.
• Math Skills: Ability to formulate financial budgets and coach budget management skills.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.).
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills:
  • Extensive experience conducting and reviewing biopsychosocial and needs assessment surveys, service and care plan design and execution, and trauma and recovery counseling.
  • Extensive experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.
  • Extensive experience in building and sustaining partnerships and collaborations with external service providers and community‑based organizations.
  • Extensive experience in compliance management and contract management.

Equal Employment Opportunity

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.