Director of Social Services

Community Housing Innovations, Inc.; New York (NY); On-site; USD 72,000 - 98,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental and vision plans

401(k) retirement plan

Life insurance

Employee Assistance Program

Monthly trainings and career dev plans

Job summary

Community Housing Innovations, Inc. (CHI) in Brooklyn, NY, seeks a Director of Social Services to lead the social service unit, develop person-centered service plans, and ensure program excellence.

You will supervise the Social Work and Case Management teams, coordinate resources, and ensure regulatory and contractual compliance. The role emphasizes culturally sensitive practice, collaboration with external partners, and the delivery of stabilization, independence, and skill-building services

Qualifications

• Masters in Social Work or related field required.
• LMSW or LCSW preferred.
• Eight years of experience with three years supervisory experience in social work, case management, or related fields.
• Experience with immigrants prioritized.
• Bachelor’s degree in social services with 10 years experience and 5+ in a supervisor role can be used in lieu of the education requirement.

Responsibilities

• Coordinate services and care plans to support residents’ stabilization, independence, and well-being.
• Develop and maintain external partnerships and service agreements with providers and community organizations.
• Ensure plans align with biopsychosocial assessments and cultural sensitivity.
• Oversee program management, compliance with contracts and regulations, and reporting requirements.

Skills

Verbal communication

Written communication

English proficiency

Spanish proficiency

Budgeting

Team leadership

Education

Master's degree in Social Work

LMSW or LCSW preferred

Ten years experience with 3+ years supervisory

Bachelor's degree in social services + 10 years experience in lieu

Tools

CARES

HOME

CAPS

AWARDS

Job description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHY CHI?

CHI Employs a Team Of Hard-working, Compassionate People Who Want To Give Back To Others In Their Community. We Are Proud To Offer

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Job Summary

The Director of Social Services (DSS) leads the social service unit that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development, and enhance the health and general well-being of residents; and ensures services are appropriate and culturally sensitive. The DSS provides operation and administrative support to ensure program and contractual compliance and ensures the accurate and punctual submission of required documentation and reporting to CHI, city, state, and federal agencies. The Director builds and sustains a strong service network with external providers and community-based organizations to support staff and assist residents towards stability and independence.

Pay: $85,000 salary

FSLA: Exempt (no overtime).

Location: Gowanus/Park Slope, Brooklyn, NY

Schedule: Monday-Wednesday, Friday 9am-5pm Thursday 11am-7pm On Call 24 hrs./7 days

Job-related Duties – Essential Functions

These duties are essential and specific to the successful implementation of this position.

SERVICE AND CARE COORDINATION

• Ensure residents receive quality and appropriate services per organizational principles and program requirements.
• Develop and maintain a resource network, inclusive of formal and informal partnerships and service agreements, of external providers and organizations that offer support, advocacy and direct services for immigration and citizenship issues, health and mental health issues, employment, education, childcare and youth service connections, trauma recovery and counseling, cultural adaptation, and English language acquisition, life skills and independent living skills. Ensure program team leverages network partnerships in service planning and execution.
• Ensure Social Worker and Case Management teams develop service and care plans that are aligned with biopsychosocial assessments. Ensure assessment and plans provide a culturally sensitive and comprehensive analysis and identify appropriate and adequate services and resources.
• Ensure recreation workshops are engaging, promote education, employment, self-care and healthy habits, cultural adaptation, English language proficiency, communication skills, and independent living skills.
• Identify and codify best practices; coach program team to implement best practices.
• Review discharge plans to ensure continued enrollment and participation in public benefits programs and service linkages to community-based organizations are in place.

PROGRAM MANAGEMENT

• Ensure program deliverables are met. Develop enhancement strategies for underperforming areas. Ensure CHI program KPIs are aligned with program metrics and deliverables.
• Ensure proper and timely follow-up to Priority 1 and 2 incidents with clients, and reporting to DHS and CHI.
• Ensure program team adheres to CHI code of conduct and abide by contractual, city, state, and federal rules and regulations.

SUPERVISION

• Directly supervisor Case Management Supervisor, Social Work Supervisor, and Recreation team.
• Troubleshoot difficult resident cases; intervene and directly assist in special needs cases.
• Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).

Qualifications

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

Education and Experience: Masters degree in Social Work or related field required. LMSW or LCSW preferred. Eight years of experience plus three years of supervisory and managerial experience in social work, case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues prioritized.

A bachelor’s degree in social services and ten years of experience in social services with 5+ in a supervisor setting can be used in lieu of the education requirement.

• Communication: Professional and impeccable verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
• Computer skills: Professional and expert competency in MS Word, Excel, Outlook and the internet. Experience with CARES, HOME, CAPS, and AWARDS prioritized.
• Math Skills: Ability to formulate financial budgets and coach budget management skills.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills
• Extensive experience conducting and reviewing biopsychosocial and needs assessment surveys, service and care plan design and execution, and trauma and recovery counseling.
• Extensive experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.
• Extensive experience in building and sustaining partnerships and collaborations with external service providers and community-based organizations.
• Extensive experience in compliance management and contract management.

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.