Director of Social Services

PROMESA R.H.C.F.; New York (NY); On-site; USD 49,000 - 70,000; Full time

Job summary

ACACIA NETWORK seeks a Director of Social Services in Queens, NY to lead Clinical and Social Services for shelter residents. You will supervise Intake Services and Case Management, coordinate with the Program Director, and ensure compliance with DHS regulatory standards while driving measurable outcomes.

The role requires strong leadership, a relevant master's degree (preferred), and years of experience with homeless populations; bilingual English/Spanish is a plus.

Qualifications

• Associates Degree in Human Services is required.
• Master’s Degree in Social Work is preferred.
• Five (5+) years of experience with homeless population or special needs population (mental illness, substance).
• Three (3+) years must be in a managerial position.
• SIFI (Seminar in Field Instruction) is preferred.
• Bilingual (English and Spanish) preferred.

Responsibilities

• Assist the Program Director with the administration of the program.
• Effectively manage the building in the absence of the Program Director.
• Oversee day-to-day operations of the Social Service program.
• Delegate and monitor client-related responsibilities to Intake and Case Management teams.
• Oversee timely assessment of clients upon admission and update care plans.
• Facilitate interdepartmental communication and staff meetings.
• Attend meetings with funders or outside agencies.
• Build connections with community leaders to gain support.

Skills

Staff supervision

Team leadership

Bilingual communication

Education

Associates Degree in Human Services

Master’s Degree in Social Work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Social Services

Regular Full-Time Queens, NY, US

6 days ago Requisition ID: 2319

Salary Range: $43.40 To $43.40 Hourly

POSITION OVERVIEW:

The Director of Social Services ensures quality care and oversees Clinical and Social Services functions of the shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Director of Social Services provides supervision to the Intake Services and Case Management Teams and works with the Program Director to develop, implement, track, report, and evaluate measurable outcomes. Salary $43.40 hourly. Based on Experience.

KEY ESSENTIAL FUNCTIONS:

• Assist the Program Director with the administration of the program
• Effectively manage the entire building in the absence of the Program Director
• Oversee the day to day operations of the Social Service program
• Delegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members
• Oversee the timely assessment of clients upon admission, change of condition and review and update care plans
• Facilitate interdepartmental communication and conduct social service staff meetings
• Attend meetings with funders or outside agencies
• Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
• Report all significant (i.e. Funder) events, and monitoring events to the Program Director
• Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients
• Liaise with DHS Intake Centers and DHS Management
• Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis
• Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment
• Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans
• Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
• Review analysis of program and demographic client data to make program improvements
• Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices.
• Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
• Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis
• Monitor and track clients housing placements, medical compliance and Individual Service Plans
• Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints)
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
• Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
• Conduct case conferences with difficult to engage clients and relevant Case Manager and/or Housing Specialist
• Submit accurate DHS and ACACIA’s monthly reports to Program Director for review in a timely manner
• Organize onsite and offsite training opportunities for professional development of staff
• Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
• Review, sign and submit timesheets for all direct reports
• Complete incident reports to relevant parties to properly and timely record any incident
• Report all incidents that may subject Acacia Network to liability to the Program Director
• Performs other duties assigned by the Program Director

REQUIREMENTS:

• Associates Degree in Human Services or related field, required
• Master’s Degree in Social Work or related field, preferred
• Five (5+) years of experience with homeless population or special needs population (mental illness, substance
• Three (3+) years must be in a managerial position
• Successful completion of SIFI (Seminar in Field Instruction) preferred
• Professional experience or desire to work with homeless and other underserved populations and communities.
• Bilingual (English and Spanish), preferred

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

• Frequently: Bending and climbing
• Sometimes: Kneeling, lifting, and reaching
• Sedentary work (equivalent to lifting approximately 10 pounds with occasional lifting and/or carrying of small objects. A minimal amount of walking or standing may be required)

SUPERVISION RECEIVED:

General supervision: Provided with general instructions on an ongoing basis, usually covering only the broad aspects of the job, particularly where there are no clear precedents; provides more detailed instruction when necessary. Reviews of work only made upon completion of projects or tasks.

Acknowledgment of Job Description

This will acknowledge that I have received, reviewed and understand the above job description and will discuss with my supervisor if I have any questions. I further acknowledge that I am capable of performing the essential functions of the job, with or without reasonable accommodation. I understand and agree that nothing in this job description is binding on ACACIA NETWORK and that ACACIA NETWORK remains free to change the duties and responsibilities of the above described job at any time, without notice, and at its discretion. I further understand and agree that nothing in this job description changes my status as an at-will employee, meaning that either ACACIA NETWORK or I can terminate our employment relationship at any time, with or without cause or notice.