Director of Services (Housekeeping) - Luxury Hotel

Renaissance Mobile Riverview Plaza & Battle House Renaissance Hotel & Spa; Mobile (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Health, Dental, Vision, Life Insurance

401(k) with company matching

Tuition Reimbursement

Hotel discounts

Job summary

The Battle House Renaissance Mobile Hotel & Spa, a AAA Four Diamond property, seeks a Director of Services to lead the Housekeeping/Services operations with strategic and financial impact. You will set standards, develop talent, and partner across departments to consistently elevate the guest experience at this premier Mobile hotel.

Lead a high-performing team, manage staffing and expenses, and drive sustainable improvements in cleanliness and presentation while maintaining exceptional quality

Qualifications

• Experience leading hotel housekeeping or services operations.
• Ability to develop and coach teams to high standards.
• Strong attention to detail and guest-centric mindset.

Responsibilities

• Lead Housekeeping and Services operations to deliver exceptional cleanliness and guest satisfaction.
• Set and maintain quality standards for rooms and public spaces with inspection programs.
• Build a high-performing team with clear expectations and accountability.
• Elevate guest experiences by anticipating needs and acting on feedback.
• Collaborate with Front Office and Engineering to ensure seamless readiness and maintenance.
• Manage budgets, labor, supplies, and capital priorities to improve efficiency.

Skills

Leadership

Team development

Operational leadership

Budget management

Guest service focus

Job description

Director of Services

The Battle House Renaissance Mobile Hotel & Spa | Mobile, Alabama

Set the Standard. Develop the Team. Elevate the Guest Experience. Bring your leadership experience to

We're seeking an accomplished hospitality leader to serve as Director of Services, providing strategic and operational leadership for the hotel's Housekeeping operation. This highly visible leadership role has a direct impact on some of the things that matter most to our guests—from the condition and cleanliness of their rooms to the overall quality and presentation of the hotel.

As Director of Services, you'll lead the team, establish standards, develop talent, manage financial performance, and partner across the hotel to consistently deliver the level of experience expected at a AAA Four Diamond property.

What You'll Do

• Lead Housekeeping operations, developing and executing strategies that deliver exceptional cleanliness, service, guest satisfaction, and financial performance.
• Set and maintain exceptional quality standards for guestrooms, public spaces, and associate areas through effective inspection programs, cleaning schedules, operating procedures, and continuous improvement.
• Build and develop a high-performing team by establishing clear expectations, maintaining appropriate staffing levels, coaching and developing leaders and associates, and creating a collaborative, accountable work environment.
• Elevate the guest experience by anticipating guest needs, responding effectively to concerns, reviewing feedback, and implementing action plans that continuously improve service and satisfaction.
• Partner across hotel operations, particularly with Front Office and Engineering, to ensure seamless communication, efficient room readiness, effective maintenance coordination, and consistent execution.
• Drive operational and financial performance by managing departmental budgets, labor and expenses, supplies, capital expenditure priorities, and opportunities to improve efficiency while maintaining quality standards.

What We're Looking For

The Department of Hotels requires a hospitality leader who understands that exceptional housekeeping is about much more than cleanliness—it's an essential part of the guest experience and the reputation of the hotel.

• Strong leadership experience in hotel Housekeeping, Rooms, or Services operations, with the ability to manage a complex, quality-driven operation.
• A demonstrated ability to lead, coach, develop, and engage teams while establishing clear expectations and maintaining high performance standards.
• Exceptional attention to detail and a commitment to delivering the cleanliness, presentation, and service expected in an upscale hotel environment.
• Strong operational and financial acumen, including experience managing staffing, labor, departmental expenses, supplies, and budgets.
• A collaborative leadership style with the ability to work effectively across Front Office, Engineering, and other hotel departments.

Why The Battle House?

The Battle House Renaissance Mobile Hotel & Spa is a AAA Four Diamond hotel where historic character and upscale hospitality come together to create one of Mobile's distinctive hotel experiences.

For the Director of Services, that distinction brings both opportunity and responsibility. You'll lead a department that has a direct and highly visible impact on the guest experience, helping ensure that guestrooms and public spaces consistently reflect the quality standards associated with the property.

This is an opportunity to lead a significant hotel operation, develop hospitality talent, influence guest satisfaction and financial performance, and make a meaningful impact on the continued success of The Battle House.

Why PCH Hotels & Resorts?

As part of the PCH Hotels & Resorts portfolio, you'll join a hospitality organization committed to exceptional guest experiences, strong teams, and creating opportunities for talented hospitality professionals to grow their careers.

Our Compensation And Benefits Package Includes

• Competitive base salary + annual bonus potential
• Relocation assistance available
• Health, Dental, Vision, and Life Insurance, including FSA and HSA options
• 401(k) with company matching
• Tuition Reimbursement
• Worldwide Marriott hotel discounts and additional discounts across all PCH-managed properties
• And much more

If you're an experienced hospitality leader who takes pride in developing great teams, maintaining exceptional standards, and creating an environment where every detail contributes to the guest experience, we'd like to hear from you.

Join The Battle House Renaissance Mobile Hotel & Spa and PCH Hotels & Resorts—where we believe in providing hospitality with heart & soul.