Director of Service Delivery (Remote)

DataBank; Dallas (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

DataBank Holdings Ltd. seeks a Director of Service Delivery to guide the PM team through complex, multi-phase data center projects and customer deployments.

You will drive KPI reporting, budgets, vendor management, and cross-functional collaboration, while upholding DataBank’s culture. Expect 25–50% travel and a hands-on leadership role.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 5 years Data Center industry experience.
• Proven leadership of professional staff or managers.
• Strong written and verbal communication.
• Experience with large-scale Data Center projects (>50 MW).

Responsibilities

• Lead PM team’s day-to-day operational delivery of customer orders through project phases.
• Assess and report portfolio status; manage KPIs and budgets.
• Drive projects to on-time, on-budget delivery per DataBank standards.
• Interact with customers to support solutions and contracts.
• Lead cross-functional initiatives and process improvements.
• Manage 3rd party vendors and contractors to scope, timelines, and budgets.
• Create recurring status reports for stakeholders and customers.
• Travel 25-50% for on-site presence.

Skills

Leadership

Operational leadership

Portfolio management

Communication

Data Center experience

Vendor management

Cross-functional collaboration

Change management

Decision making

Relationship building

Active listening

Problem solving

Education

Bachelor’s degree

Tools

MS Excel

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Director of Service Delivery

The Director role requires both tactical and strategic skills. The Director will be asked to lead the PM team’s day-to-day operational delivery of customer orders through critical project phases and tactical steps. This will include assessing and reporting on specific project & overall portfolio status, performance managing employee performance, developing and monitoring Key Performance Indicators, developing and managing capital expense budgets, and positively interacting with customers. The Director will also be asked to drive continuous process improvement initiatives, positively impact employee experience, and collaborate cross-functionally to optimize performance. The Director should have demonstrated experience with Data Center owner/operator fundamentals, including Data Center infrastructure. In addition to the above, the Director is expected to support and enhance DataBank’s award-winning culture.

Responsibilities

• Ability to successfully lead a team (recruit and retain talent, teach & develop, performance manage)
• Travel 25-50% of time for on site presence
• Successfully manage a portfolio of large-scale, multi-phase projects.
• Drive PMs to deliver projects on time, on budget, and in compliance with DataBank engineering design & standards.
• Create a culture that delivers excellent customer experience
• Performance manage 3rd party vendors and contractors to project expectations, timelines, and budget.
• Proactively and consistently assess risks and develop relevant mitigation strategies.
• Drive resolution to roadblocks and issues to assure success.
• Drive employee compliance to process, policy and systems requirements
• Create recurring status reports for internal stakeholders and customers
• Actively contribute to customer solution and business development activities, including contract negotiations
• Participate in and lead cross functional initiatives

Qualifications and Skills

• Demonstrated leadership of professional staff or other managers
• Demonstrated operational leadership (Ability to drive performance, govern process compliance, hold people accountable, develop, and analyze KPIs, and achieve results)
• Demonstrated ability to manage diverse portfolio of projects or large workload
• Excellent written and verbal communication
• Demonstrated experience regarding the deployment of customer fit out solutions related to space, power, network connectivity, cable conveyance, physical security, and containment.
• Working familiarity with the deployment of Data Center Critical Infrastructure, particularly power and cooling fundamentals.
• Experience with both greenfield new build construction and expansion Data Center projects
• Experience with large scale data center projects (>50 MW)
• Demonstrated ability to manage financial details of significant scale (>$500 Million)
• Demonstrated ability to successfully manage 3rd party contractors and vendors
• Bachelor’s degree
• Minimum 5 years relevant Data Center industry experience
• Highly process oriented
• Relationship management and development
• Active listening skills
• Ability to manage through change well, adapting as needed
• Cross functional collaboration and teamwork
• Ability to address conflict promptly and diplomatically
• Ability to make informed, responsible decisions while considering team input
• Owner mentality (willing to commit, take responsibility, then be accountable for result)
• Familiarity with MS Office suite, particularly Excel