Director of Service Delivery (Remote)

DataBank Holdings, Ltd.; Dallas (TX); Remote; USD 180,000 - 240,000; Full time

Job summary

DataBank Holdings Ltd. in Dallas, TX, seeks a Director of Service Delivery to lead a team of project managers delivering customer data center fit-outs for enterprise and hyperscale customers.

You will drive on-time, on-budget project delivery, optimize portfolios, and report on KPIs while collaborating with DataBank construction and engineering teams. This role demands strong leadership, financial acumen, and a focus on customer experience.

Qualifications

• Bachelor's degree and minimum 5 years Data Center industry experience.
• Proven leadership of professional staff or managers.
• Ability to manage a diverse portfolio of projects.
• Excellent written and verbal communication.
• Experience deploying data center fit-out solutions (space, power, network, security, containment).
• Experience with large-scale Data Center projects (>50 MW).
• Strong vendor and contractor management.
• Financial acumen to manage capital budgets (> $500 Million).
• Cross-functional collaboration and relationship management.

Responsibilities

• Lead a team of TPMs/PMs delivering customer data center fit outs.
• Travel 25-50% for on-site presence.
• Manage a portfolio of large-scale, multi-phase projects.
• Drive projects on time, on budget, and in accordance with DataBank standards.
• Create a culture that delivers excellent customer experience.
• Performance manage 3rd party vendors and contractors.
• Proactively assess risks and develop mitigation strategies.
• Resolve roadblocks to assure project success.
• Ensure compliance with processes, policies, and systems.
• Create recurring status reports for stakeholders.
• Contribute to customer solution and business negotiations.
• Participate in and lead cross-functional initiatives.

Skills

Leadership

Operations leadership

Portfolio management

Communication

Data center deployment

Large-scale projects

Vendor management

Relationship management

Active listening

Change management

Cross-functional collaboration

Decision making

Ownership

Excel

Education

Bachelor's degree

Tools

Excel

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Director of Service Delivery is a critical role within the Cata Center Core Services organization, leading a team of Technical Project Managers (TPMs) or Project Managers (PMs) who are responsible for deploying customer data center fit out orders related to space, power, network connectivity, cable conveyance, physical security, and containment. These fit out orders frequently require collaboration with DataBank Construction Project Managers and Engineers to deliver large-scale custom solutions for Enterprise or Hyperscale customers. This includes the delivery of custom designed Data Halls, Data Centers, or Data Center Campuses.

This Director role requires both tactical and strategic skills. The Director will be asked to lead the PM team's day-to-day operational delivery of customer orders through critical project phases and tactical steps. This will include assessing and reporting on specific project & overall portfolio status, performance managing employee performance, developing and monitoring Key Performance Indicators, developing and managing capital expense budgets, and positively interacting with customers. The Director will also be asked to drive continuous process improvement initiatives, positively impact employee experience, and collaborate cross-functionally to optimize performance. The Director should have demonstrated experience with Data Center owner/operator fundamentals, including Data Center infrastructure

In addition to the above, the Director is expected to support and enhance DataBank's award-winning culture.

Responsibilities:

• Ability to successfully lead a team (recruit and retain talent, teach & develop, performance manage)
• Travel 25-50% of time for on site presence
• Successfully manage a portfolio of large-scale, multi-phase projects.
• Drive PMs to deliver projects on time, on budget, and in compliance with DataBank engineering design & standards.
• Create a culture that delivers excellent customer experience
• Performance manage 3rd party vendors and contractors to project expectations, timelines, and budget.
• Proactively and consistently assess risks and develop relevant mitigation strategies.
• Drive resolution to roadblocks and issues to assure success.
• Drive employee compliance to process, policy and systems requirements
• Create recurring status reports for internal stakeholders and customers
• Actively contribute to customer solution and business development activities, including contract negotiations
• Participate in and lead cross functional initiatives

Qualifications and Skills:

• Demonstrated leadership of professional staff or other managers
• Demonstrated operational leadership (Ability to drive performance, govern process compliance, hold people accountable, develop, and analyze KPIs, and achieve results)
• Demonstrated ability to manage diverse portfolio of projects or large workload
• Excellent written and verbal communication
• Demonstrated experience regarding the deployment of customer fit out solutions related to space, power, network connectivity, cable conveyance, physical security, and containment.
• Working familiarity with the deployment of Data Center Critical Infrastructure, particularly power and cooling fundamentals.
• Experience with both greenfield new build construction and expansion Data Center projects
• Experience with large scale data center projects (>50 MW)
• Demonstrated ability to manage financial details of significant scale (>$500 Million)
• Demonstrated ability to successfully manage 3rd party contractors and vendors
• Bachelor's degree
• Minimum 5 years relevant Data Center industry experience
• Highly process oriented
• Relationship management and development
• Active listening skills
• Ability to manage through change well, adapting as needed
• Cross functional collaboration and teamwork
• Ability to address conflict promptly and diplomatically
• Ability to make informed, responsible decisions while considering team input
• Owner mentality (willing to commit, take responsibility, then be accountable for result)
• Familiarity with MS Office suite, particularly Excel