Director of Search

Perfectus Labs LLC; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Perfectus Labs is seeking a strategic AEO leader to bridge vision and execution for client success. This role focuses on owning client strategy, continuously improving our AEO methodology, and supporting the operations team with deep AEO expertise.

It is a leadership position centered on client outcomes, service excellence, and evolving our AEO approach, with collaboration across product, accounts, and operations to deliver scalable impact.

Qualifications

• Strategic leadership experience focused on client outcomes
• Deep AEO expertise or strong knowledge of search platform optimization
• Ability to develop onboarding roadmaps and client success plans
• Excellent stakeholder management and cross-functional collaboration

Responsibilities

• Develop and lead onboarding strategy for every new client.
• Partner with Account Managers to ensure each client has a clear roadmap for success.
• Review underperforming accounts and create recovery plans.
• Participate in onboarding calls, first-quarter QBRs, and strategic client escalations, while establishing the overall QBR strategy.
• Help set realistic client expectations and success milestones.
• Continuously evaluate client performance to identify trends and opportunities.
• Develop new SOPs, playbooks, and deployment strategies as search and AI evolve.
• Test new AEO techniques and recommend improvements to our methodology.
• Stay current on AI search platforms, industry changes, and emerging best practices.
• Improve onboarding processes and client workflows.
• Build systems that identify at-risk accounts before they become client issues.
• Reduce operational friction through better documentation, templates, and processes.
• Ensure our delivery methodology scales as the company grows.
• Serve as the company's primary AEO strategist.
• Train and coach internal teams on AEO best practices.
• Provide guidance to Account Managers and Operations when strategic questions arise.
• Contribute educational content and internal documentation.
• Provide ongoing feedback to Product based on client needs and industry trends.
• Recommend product enhancements that improve client outcomes.
• Partner with leadership to execute and refine the company's AEO vision.
• Contribute thought leadership through articles, industry participation, and internal initiatives.

Job description

As Perfectus Labs continues to scale, we need a dedicated strategic leader responsible for ensuring our clients consistently achieve exceptional AEO results. This role exists to bridge the gap between vision and execution by owning client strategy, continuously improving our methodology, and supporting the operations team with deep AEO expertise.

This is not a project management or fulfillment role. It is a strategic leadership position focused on client outcomes, service excellence, and evolving our AEO methodology.

Primary Responsibilities

Client Strategy & Success

• Develop and lead onboarding strategy for every new client.
• Partner with Account Managers to ensure each client has a clear roadmap for success.
• Review underperforming accounts and create recovery plans.
• Participate in onboarding calls, first-quarter QBRs, and strategic client escalations, while establishing the overall QBR strategy.
• Help set realistic client expectations and success milestones.

Methodology & Continuous Improvement

• Continuously evaluate client performance to identify trends and opportunities.
• Develop new SOPs, playbooks, and deployment strategies as search and AI evolve.
• Test new AEO techniques and recommend improvements to our methodology.
• Stay current on AI search platforms, industry changes, and emerging best practices.

Operational Excellence

• Improve onboarding processes and client workflows.
• Build systems that identify at-risk accounts before they become client issues.
• Reduce operational friction through better documentation, templates, and processes.
• Ensure our delivery methodology scales as the company grows.

Internal Subject Matter Expert

• Serve as the company's primary AEO strategist.
• Train and coach internal teams on AEO best practices.
• Provide guidance to Account Managers and Operations when strategic questions arise.
• Contribute educational content and internal documentation.

Product & Leadership Collaboration

• Provide ongoing feedback to Product based on client needs and industry trends.
• Recommend product enhancements that improve client outcomes.
• Partner with leadership to execute and refine the company's AEO vision.
• Contribute thought leadership through articles, industry participation, and internal initiatives.