Director of Sales & Marketing

The Crescent Hotels Group; Phoenix (AZ); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Incentive plan eligibility

Benefits for associates & family

401K matching

Flexible scheduling

Travel discounts

Job summary

The Crescent Hotels & Resorts is seeking a visionary Director of Sales & Marketing for the Hilton Phoenix Resort at the Peak, a flagship property undergoing a $60M renovation and rebranding. Lead a dynamic commercial team through transformation, innovation, and growth, shaping the resort’s luxury trajectory with support from Hilton’s global resources.

This is your opportunity to drive results on a blank canvas, build a high‑performing sales organization, and craft strategic marketing plans that

Qualifications

• Minimum 3 years of experience as Director of Sales & Marketing in a luxury full-service hotel or resort.
• Recent hotel sales experience in the Phoenix market.
• Luxury Hilton or Independent hotel experience preferred.
• Hotel rebranding, renovations, or grand opening experience preferred.
• Union experience preferred.

Responsibilities

• Direct the solicitation efforts of the sales staff and oversee rate, date and space commitments for group sales.
• Interview, hire, train, evaluate staff and manage discipline as needed.
• Ensure training programs are conducted regularly and Crescent standards are met.
• Develop and manage the annual Sales & Marketing Plan and budget.
• Coordinate market research to inform new marketing strategies.
• Create and deliver persuasive sales presentations to prospective clients.
• Meet with and entertain clients, travel as needed.

Skills

Sales leadership

Phoenix market experience

Job description

Description

Are you ready to make a lasting mark on a flagship resort? Hilton Phoenix Resort at the Peak, a landmark full-service resort, is undergoing an exciting transformative repositioning following a $60M+ renovation, and we’re looking for a visionary Director of Sales & Marketing to shape its future.

This is not just a job—it’s a rare opportunity to lead a dynamic commercial team through a highly anticipated renovation and rebranding project that will redefine luxury in the region. If you’re a commercial leader who thrives on transformation, innovation, and building legacies, this is your opportunity to make a difference.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive salary


• Operational incentive plan eligibility


• An exceptional benefit plan for eligible associates & your family members


• 401K matching program for eligible associates


• Flexible scheduling to allow you to focus on what is important to you


• Discounts with our Crescent managed properties in North America for you & your family members

As the Director of Sales & Marketing, you’ll have the chance to:

Drive Results with a Blank Canvas: Put your stamp on a newly renovated property featuring a grandiose spa, full-service restaurant, and elevated guest experiences.

Lead and Inspire: Build and lead a high-performing sales team, fostering a culture of collaboration, innovation, and accountability.

Strategic Impact: Influence the resort’s positioning and growth trajectory with creative marketing strategies that reach untapped markets and capture new demand.

Career-Defining Role: Leverage your expertise to shape one of the most high-profile resort rebranding projects in Phoenix, with strong support from Hilton’s global resources and reputation.

ESSENTIAL JOB FUNCTIONS:

• Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel.


• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.


• Ensure training programs are conducted regularly and Crescent standards of performance are met. Give guidance and counsel staff toward improvement.


• Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast,


• Marketing Budget, Lead Management System, Booking Report, star reports and Sales Meeting minutes.


• Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.


• Develop and conduct persuasive verbal sales presentations to prospective clients. Internally promote Crescent programs.


• Meet with and entertain clients some of which will require travel.


• Communicate both verbally and in writing to provide clear direction to the staff.


• Create a marketing strategy plan that best highlights the resort's features and targets the intended audience.


• Initiate preparation of computerized annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.


• Perform other duties as assigned.

REQUIRED SKILLS/ABILITIES:

• A minimum of 3 years of experience as a Director of Sales & Marketing in a luxury full-service hotel or resort is required.


• Recent hotel sales experience in the Phoenix market is required.


• Luxury Hilton or Independent hotel experience is strongly preferred.


• Hotel rebranding, renovations, or grand opening experience is strongly preferred.


• Union experience is highly preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts