Director of Sales

MSL Community Management; Thompson Place (WA); On-site; USD 44,000 - 48,000; Full time

Job summary

MBK Senior Living in the United States seeks a Director of Sales to lead empathetically, build trusted relationships, and drive exceptional sales outcomes for residents and families. The role emphasizes inquiry management, tours, referrals, and move-in coordination across the team.

Schedule includes Sunday–Thursday or Tuesday–Saturday, with pay ranging from $32–$35 per hour plus bonus/commission. A collaborative, hospitality-focused culture supports training and occupancy goals.

Responsibilities

• Lead with empathy, build trusted relationships, and help families find the perfect place to call home while driving exceptional sales.
• Schedule: Sunday - Thursday or Tuesday - Saturday.
• Manage inquiries, tours, and professional referrals to drive occupancy (85%).
• Respond to new inquiries from multiple channels and enter activities in the CRM in real-time.
• Follow MBK follow-up plans to maintain appropriate communication levels and schedule next steps.
• Maintain thorough and detailed CRM data; if it's not in the database, it didn't happen.
• Act as the primary contact for prospects/families until move-in begins, coordinating with relevant team members as needed.
• Assist with training the community team in first impressions, inquiry calls, and effective tours.
• Collaborate with the Executive Director to reinforce that sales is everyone's responsibility and to deploy training as needed.
• Conduct daily community walk-throughs and ensure show-ready grounds, common areas, and models.

Job description

Director of Sales

At MBK Senior Living, we're committed to putting people first - our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living-and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that’s centered in hospitality and high-quality service
• Competitive salaries
• Leadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings
• All Team Members
• 401(k) retirement plan with company match up to 4%
• Employee Assistance Program (EAP) for employees and household members
• Financial and legal services
• Educational Loan Assistance & Scholarships
• Team Member Discount Programs
• Resources to support your physical, emotional, and financial wellness
• Free meal per shift
• Additional Benefits for Full-Time Team Members
• Comprehensive Medical, Dental, and Vision coverage
• Multiple medical plan options, including a Health Savings Account (HSA)-eligible plan with company contributions
• Flexible Spending Accounts (Healthcare and Dependent Care)
• Commuter Benefits
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Disability benefits (where applicable and subject to state-specific programs and eligibility requirements)
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals - look no further,

Job Description

Lead with empathy, build trusted relationships, and help families find the perfect place to call home while driving exceptional sales success.

Schedule: Sunday - Thursday or Tuesday - Saturday

Pay: $32 - $35 per hour (plus bonus/commission)

Job Summary

The Director of Sales embodies Yoi Shigoto, "the good work," by driving the sales efforts and outcomes of the senior living community, which includes managing inquiries, tours, professional referral development, first impressions, and understanding market trends and updates. The Director of Sales position is incredibly important for setting the stage of MBK Senior Living as the senior living provider of choice from the very first initial contact. The characteristics that a successful Director of Sales has at MBK Senior Living possesses are empathy, curiosity, drive, commitment, passion, and ability to create lasting relationships, with both prospects and professionals.

Essential Job Duties (Include % of time for each responsibility)

• Responsible for community's sales efforts and outcomes, while maintaining budgeted occupancy by driving the number of qualified inquiries, tours, professional referrals (85%)
• Director of Sales responds to new inquiries from multiple channels (Website, walk-in/drive-by, local referral agencies, Virtual Sales Assistant, 24/7 live chat, A Place for Mom, Caring.com) and enters all completed sales activities and detailed notes within the CRM in real-time.
• Director of Sales utilizes specific MBK follow-up plans to achieve desired communication levels with new inquiries, including, but not limited to scheduling the next step after each completed activity according to MBK Hot/Warm/Cold expectations.
• Completes thorough and detailed database management within the CRM in real-time, utilizing the mantra, "if it's not in the database, it didn't happen."
• Director of Sales will be the primary point of contact for the prospect/family or referral agency until the move-in process begins (when "Moving In the MBK Way" starts and is handled by the Executive Director), however, connects relevant team members/department managers in the process if it helps move the sales process forward.
• Assists with training the community team in first impressions, inquiry calls, and effective tours with prospects and professionals.
• Works closely with the Executive Director to ensure that all community team members understand that sales is everyone's responsibility. Helps conduct training where necessary and needed to deploy and maintain this philosophy.
• Conducts daily community walk through, including the model apartment(s), to ensure the community is ready for all guests, especially prospects and professionals.
• Ensuring that the grounds, common areas and models are "show-ready" at all times, and up to MBK standards;
• Works w