Director of Rooms

PERG online; Tempe (AZ); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Omni Hotels is seeking a Director of Rooms to lead the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. The role reports to the General Manager and targets balanced financial, guest experience, and associate satisfaction outcomes.

The position requires prior Rooms Division leadership experience, strong forecasting and scheduling skills, and a focus on delivering luxury guest experiences while managing payroll and expenses within budget.

Formación

• Bachelor's degree or equivalent preferred.
• Minimum of five years in the Rooms Division at a property of similar size and quality.
• Experience in forecasting, scheduling, daily reviews and analysis of operating results preferred.
• Excellent verbal and written professional communication skills required.
• Must demonstrate strong leadership and the ability to nurture managers-in-training.
• Must be detail-oriented and organized.

Responsabilidades

• Functions as the strategic business leader of the property’s Rooms Operations; areas of responsibility include Front Office, Housekeeping, Guest Services and Loss Prevention.
• Oversees Loss Prevention functions to ensure proper completion by Security manager.
• Oversees disciplinary actions for Security personnel in conjunction with Security manager.
• Ensures thorough investigations and reports on incidents involving guests and associates.
• Ensures lobby and common areas are maintained to provide a luxury guest experience.
• Analyzes service issues and identifies trends to drive improvements.
• Shows year-over-year improvement in associate satisfaction and maintains low turnover.
• Controls payroll and direct expenses in line with budget using corporate-wide technology and systems.
• Participates in weekly forecasting and scheduling activities.
• Provides assistance to Director of Finance during annual budget process for the Rooms Division.
• Prepares action plans as directed by management.
• Reviews operating outcomes daily and takes corrective action as required.
• Stays visible and connects with guests to obtain feedback on quality and satisfaction.
• Works with department heads to develop and implement departmental strategies to meet budget, service, and retention goals.

Conocimientos

Leadership

Forecasting & Scheduling

Budgeting

Educación

Bachelor's degree

Descripción del empleo

DirectorOfRooms

Overview:

TheDirector of Roomsis responsible forthe performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to theGeneral Manager. The successful candidatedemonstratestheir ability to produce balanced financial, guestexperienceand associate satisfaction outcomes.

Responsibilities:

• Functions as the strategic business leader of theproperty’sRooms Operations;areas of responsibility include Front Office, Housekeeping, Guest Services and Loss Prevention.
• Oversees Loss Prevention functions are being properly completed by the Security manager.
• Responsible for disciplining Security personnel in conjunction with the Security manager.
• Ensures that a thorough and complete investigation and report is made onincidents, (e.g., losses, thefts, and accidents and acts of violence) incurred by guests and associates.

• Ensures all lobby andcommon areasaremaintainedand provide a luxury experience for all guests.

• Analyzes service issues andidentifiestrends.

• Showing year-over-year improvement in associate satisfaction scores throughout the division includingmaintaininglow turnover and high promotion-from-within ratings

• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems

• Participation in weekly forecasting and scheduling activities

• Providesassistance toDirectorof Financeduringannualbudget process for the Rooms Division.

• Preparation of action plans as directed by management

• Daily reviews of operating outcomes (including corrective action ifrequired)

• Stays visible and connects with guests on a regular basisto obtain feedback on product quality, servicelevelsand overall satisfaction.

• Works with direct reports (e.g.department heads) to develop and implement departmental strategiesto ensure delivery of budget, service, and retention goals.

Qualifications:

• Bachelor's degree or equivalencypreferred

• Must havepreviousexperience in the Rooms Division in a property ofsimilar sizeand quality for a period of five or more years
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred
• Excellent verbal and written professional communication skillsrequired

• Mustdemonstratestrong leadership skills and the ability to nurture managers-in-training

• Must be detail-oriented and organized

• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner

• Must be highly service-oriented
• The ability to work a flexible schedule, including nights, weekends and holidays