Rooms Director

Stoney-Creek-Hospitality; East Peoria (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Stoney-Creek-Hospitality seeks a Rooms Director in East Peoria, IL to lead front desk and housekeeping operations. You will drive guest satisfaction, manage teams, and ensure efficient service delivery across the Rooms division.

You will oversee budgeting, staffing, and quality assurance, with a focus on a seamless guest journey and compliance with safety standards at the hotel.

Qualifications

• Leadership and team management experience in guest services, front desk, or housekeeping.
• Strong communication and interpersonal abilities.
• Ability to solve problems diplomatically and efficiently.

Responsibilities

• Lead, mentor, and develop front desk and housekeeping teams; provide coaching and reviews.
• Monitor guest feedback; address concerns to enhance guest experience.
• Oversee daily Rooms operations; implement efficiency strategies.
• Manage Rooms division budget including payroll and expenses; control inventory.
• Create staffing schedules to optimize labor costs and coverage.
• Resolve guest complaints promptly and professionally to maintain satisfaction.
• Ensure health, safety, and security compliance across the Rooms division.

Skills

Leadership

Communication

Problem-solving

Organizational

Adaptable

Team Management

Guest service

Hotel management software

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rooms Director

Full Time Management East Peoria, IL, US

2 days ago Requisition ID: 1461

ACCOUNTABILITY

The Rooms Director plays a crucial role in ensuring the smooth and efficient operation of all guest-facing departments, with a focus on guest services, front desk, and housekeeping. As the Rooms Director, you are accountable for overseeing the daily operations of these areas, providing leadership and direction to your team, and ensuring an exceptional guest experience at every touchpoint. Your commitment to operational excellence and effective team management directly contributes to the success of the hotel.

REPORTS TO AND IS SERVED BY: General Manager

FLSA Designation: Exempt

WHAT TO EXPECT

Team Leadership: Lead, mentor, and develop operational teams, including front desk and housekeeping. Provide consistent coaching, conduct performance reviews, and ensure staff are well-trained and aligned with hotel standards.

Guest Experience Excellence: Uphold a high standard of guest satisfaction by monitoring guest feedback, addressing concerns promptly, and proactively seeking opportunities to enhance the guest experience throughout the guest journey.

Operational Efficiency: Oversee daily operations of the Rooms division to ensure smooth and efficient service delivery. Implement strategies to streamline processes and ensure that all departments under your leadership operate seamlessly.

Budget and Cost Control: Manage the budget for the Rooms division, including payroll, operational expenses, and inventory control. Identify opportunities to reduce costs while maintaining quality service and guest satisfaction.

Quality Assurance: Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, and

adherence to quality standards. Implement corrective actions as needed to maintain the property’s standards.

Staff Scheduling and Labor Management: Develop and implement effective staffing schedules to ensure appropriate coverage in all areas of the Rooms division while optimizing labor costs in line with occupancy levels.

Problem Resolution: Take immediate action to resolve guest complaints or concerns, ensuring that all issues are handled with professionalism and care, and aiming for complete guest satisfaction.

Health, Safety, and Security: Ensure compliance with health and safety regulations, including maintaining a safe environment for both guests and employees. Respond to any safety concerns or emergencies following established procedures.

PROUD OWNER

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Problem-solving skills and the ability to handle challenging situations with diplomacy.

Proficiency in using hotel management software for reservations and guest information.

Attention to detail and organizational skills to manage front desk operations effectively.

A positive and approachable demeanor, fostering positive interactions with guests and team members.

HELD ACCOUNTABLE TO

Team Leadership, Guest Satisfaction, Operational Efficiency, Revenue Optimization, Team Development, Quality Assurance

SOFT SKILLS

CHARACTERISTICS:Leadership Mentality, Efficient, Dedicated, Communicative, Adaptable, Organized

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

High school diploma or equivalent.

Previous experience in a hospitality management role, such as AGM, Guest Service Manager, Executive Housekeeper.

Familiarity with hotel management software is a plus.

Strong communication skills, both verbal and written.

PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions.

TRAVEL:N/A

POSITION: On-site work at the hotel property.