Director of Risk Consulting & Service Excellence

The Hartford; Houston (TX); Hybrid; USD 144,000 - 216,000; Full time

Job summary

The Hartford is seeking a Director, Risk Consulting & Service Execution to lead the evolution of risk advisory and service delivery. You will partner across Risk Engineering, Underwriting, Innovation, Digital, Data & Insights, Product Development, Marketing and Operations to embed high-quality risk consulting into everyday practice and measurable outcomes.

This role supports a Hybrid or Remote work schedule, with in-office presence expected a few days weekly in select locations.

Qualifications

• Significant experience in Risk Engineering, insurance, risk management or related fields.
• Ability to translate business direction into practical tools and standards.
• Proven coaching and influence of leaders in a matrixed environment.
• Strong business acumen aligning customer needs with underwriting and operations.
• Excellent analytical, communication, facilitation and change leadership skills.
• Bachelor’s degree or equivalent; relevant professional designation preferred.

Responsibilities

• Shape risk services consulting model across digital, virtual and onsite channels.
• Lead evolution of consulting methods and service delivery.
• Develop frameworks, dashboards, playbooks, and standards for customer engagement.
• Ensure measurable reductions in risk and improvements in customer outcomes.
• Define coaching routines and experiential learning to build capability.
• Scale innovative consulting capabilities and tools with cross-functional teams.
• Measure quality and adoption, and drive continuous improvement.

Skills

Risk Engineering

Insurance

Consulting

Leadership

Stakeholder management

Analytical thinking

Change management

Communication skills

Education

Bachelor's degree or equivalent

Job description

The Hartford is seeking a Director, Risk Consulting & Service Execution to lead the evolution of risk advisory and service delivery. You will partner across Risk Engineering, Underwriting, Innovation, Digital, Data & Insights, Product Development, Marketing and Operations to embed high-quality risk consulting into everyday practice and measurable outcomes.

This role supports a Hybrid or Remote work schedule, with in-office presence expected a few days weekly in select locations.