Director of Revenue Operations

Weave; Lehi (UT); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Weave is seeking a strategic Director of Revenue Operations to lead planning, forecasting, and reporting for Onboarding and Customer Success. You will mentor two analysts and partner with senior leaders to drive efficiency and scale across the post-sale journey.

This hybrid role requires a track record in SaaS Revenue Ops, strong analytics, and the ability to design routes to improve onboarding speed, retention, and growth.

Qualifications

• 10+ years in revenue or customer operations, SaaS ideal.
• Bachelor's degree; MBA preferred.
• Proven planning, forecasting, and reporting track record.
• Strong leadership and executive communication skills.

Responsibilities

• Lead planning, forecasting, and reporting for Post-Sales teams.
• Build KPIs, dashboards, and capacity models.
• Optimize customer onboarding and journey.
• Mentor analysts and collaborate cross-functionally.
• Partner with Product, Sales Ops, BI, HR, and Finance.

Skills

Revenue operations leadership

Forecasting & analytics

Cross-functional collaboration

People management

SaaS experience

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

Job description

We are looking for a strategic and analytical Director of Revenue Operations to join our leadership team. In this role, you will lead the planning, forecasting, and reporting for our Post-Sales teams, spanning Onboarding and Customer Success, while managing and mentoring a team of two analysts. You will partner cross-functionally to diagnose bottlenecks, improve onboarding efficiency, and drive operational excellence that supports the overall growth of our organization.

• This position will be hybrid

• Reports to: Vice President of Revenue Operations




• Partners closely with: Vice President of Onboarding & Customer Success
  

What You Will Own

• Operational Excellence & Strategy: Establish scalable processes, systems, and operating models across Onboarding, Customer Success, and Customer Education to boost efficiency, retention, and growth.




• Performance Frameworks & Analytics: Build KPIs, reporting dashboards, and forecasting models to track account health, implementation speed, throughput, and capacity targets.




• Customer Journey Optimization: Analyze customer touchpoints, handoffs, and technical workflows to eliminate bottlenecks and accelerate time-to-value.




• Workforce & Capacity Planning: Direct organizational design, headcount models, role definitions, and resource allocation across the post-sale ecosystem.




• Cross-Functional Transformation: Partner with Product, Sales Ops, BI, HR, and Finance to align cross-departmental priorities and execute key change initiatives.




• Tech Stack & Compensation Alignment: Evaluate and implement RevOps technology, AI automation, and team incentive programs that drive productivity and align with business objectives.
  

What You Will Need to Accomplish the Job

• 10+ years of progressive experience in revenue operations, customer success operations, or a related field, preferably within a SaaS organization




• Bachelor's degree from an accredited college or university (MBA preferred)




• Proven track record of developing and executing successful planning, forecasting, and reporting strategies




• Strong leadership and communication skills, with the ability to work effectively with executives, senior leaders, analysts, and cross-functional teams




• Experience with performance metrics, reporting, and CRM tools (Salesforce preferred)




• Ability to analyze and diagnose bottlenecks in processes and systems to improve operational efficiency




• Strategic thinker with a hands-on approach to coaching and mentoring




• Comfortable working in a fast-paced, high-growth environment

What Will Make Us Love You

• Experience building compensation and incentive plans for post-sales teams




• Understanding of or certification in Six Sigma preferred

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.