Director of Retail Operations - Process Improvement

Rally House; Lenexa (KS); On-site; USD 168,000 - 205,000; Full time

Job summary

Rally House is looking for a Director of Retail Operations - Process Improvement based in Lenexa, KS to design, improve, and scale store processes for consistency and efficiency.

The role partners across Operations, Merchandising, HR, Finance, Supply Chain, IT, Store Design, and Marketing to identify opportunities, simplify work, and implement sustainable solutions that support profitable growth while enhancing the guest experience.

Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain, Industrial Engineering, or related field.
• 7+ years of progressive retail operations experience.
• 3+ years leading enterprise-level operational improvement initiatives.
• Experience in multi-unit retail and cross-functional projects in a high-growth organization.

Responsibilities

• Evaluate existing store and field processes to identify opportunities for simplification and standardization.
• Lead cross-functional process improvement initiatives from concept through implementation.
• Develop scalable operational standards that support company growth.
• Partner with IT to identify automation and tech-enabled improvements.
• Visit stores to observe operations and gather field feedback.
• Present operational insights to senior leadership.

Skills

Analytical thinking

Critical thinking

Project management

Process mapping

Cross-functional leadership

Communication and presentation

Influencing without authority

Strategic thinking

Operational acumen

Education

Bachelor's degree in Business, Operations Management, Supply Chain, Industrial Engineering, or related field

Tools

Lean Six Sigma

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.Job DescriptionThe Director of Retail Operations - Process Improvement is responsible for designing, improving, and scaling operational processes that enable Rally House stores to execute consistently and efficiently. This leader partners across Operations, Merchandising, Human Resources, Finance, Supply Chain, IT, Store Design, and Marketing to identify opportunities, simplify work, eliminate inefficiencies, and improve the Team Member and Guest experience. This role serves as the operational architect for the business—evaluating how work gets done, identifying opportunities to improve execution, and implementing sustainable solutions that support profitable growth.ResponsibilitiesOperational Process ImprovementEvaluate existing store and field processes to identify opportunities for simplification, standardization, and increased effectivenessLead cross-functional process improvement initiatives from concept through implementationEliminate unnecessary complexity while improving execution, compliance, and the Team Member experienceDevelop scalable operational standards that support company growthUtilize Lean, Six Sigma, or similar continuous improvement methodologies where appropriateOperational ExcellenceContinuously assess operational performance through field observations, data analysis, and feedback from storesIdentify root causes of operational challenges and implement sustainable corrective actionsDevelop operating procedures that improve consistency across all locationsEstablish governance around operational standards and process ownershipCross-Functional LeadershipServe as the operational liaison across Corporate departments to ensure initiatives are executable in storesFacilitate collaboration between Operations, Merchandising, IT, HR, Supply Chain, Marketing, Finance, and Store DesignEvaluate new programs and initiatives through the lens of operational impact before rolloutEnsure operational readiness for new initiativesProject LeadershipLead retail operational projects from planning through executionDevelop implementation plans, timelines, communication strategies, and success metricsMonitor project performance and adjust plans as necessaryCoordinate pilot programs and enterprise rolloutsTechnology & SystemsPartner with IT to identify opportunities for automation and technology-enabled improvementsEvaluate operational technology solutions that improve productivity and executionTranslate operational requirements into business needs for system enhancementsSupport testing and implementation of new operational systemsField PartnershipRegularly visit stores to observe operations firsthand and validate opportunitiesGather feedback from Team Members, District Managers, and Regional DirectorsEnsure improvements reduce workload and improve execution rather than create unnecessary complexityBuild strong credibility as an advocate for field operationsPerformance MeasurementDevelop KPIs to measure operational effectivenessUtilize reporting and analytics to identify trends and opportunitiesMonitor adoption of new processes and recommend corrective actions when necessaryPresent operational insights and recommendations to senior leadershipSkills and KnowledgeAbility to balance strategic thinking with practical execution, Ability to influence leaders without direct authority, Comfortable working in a fast-paced, changing environment, Demonstrated ability to simplify complex business challenges, Excellent analytical and critical thinking skills, Exceptional process mapping and problem-solving skills, Outstanding communication and presentation skills, Strong operational and business acumen, Strong project management capabilitiesQualificationsBachelor's degree in Business, Operations Management, Supply Chain, Industrial Engineering, or related field preferred7+ years of progressive retail operations experience3+ years leading enterprise-level operational improvement initiativesExperience in multi-unit retail requiredExperience leading cross-functional projects in a high-growth organization preferredExperience implementing operational technology solutions preferredPhysical RequirementsAbility to operate a computer, keyboard, mouse, and other standard office equipmentAble to clearly view and read information on a computer screenOccasionally lift or move items up to 15 poundsLocationOn-site in Lenexa, KSPay Range$168,000.00 - $205,000.00