Director of Retail & Garden Center Operations

Eggleston Services; Norfolk (VA); On-site; USD 65,000 - 70,000; Full time

Job summary

Eggleston Services in Norfolk, VA seeks a Director of Retail Operations to lead our nonprofit retail, garden center, and landscaping initiatives. This full-time role guides strategic leadership, operations, and financial performance to advance the organization’s mission of creating employment opportunities.

You will oversee sales, merchandising, inventory, marketing, staffing, budgeting, and reporting while building community partnerships and ensuring a high-quality customer experience.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Horticulture, Retail Management, or a related field; or an equivalent combination of education and experience.
• Five (5) years of progressive management experience in retail, garden center, nursery, landscaping, or related operations.
• Three (3) years of supervisory experience with responsibility for multiple employees and operational functions.
• Experience managing budgets, inventory, purchasing, and financial performance.
• Proficiency in Microsoft Office applications and retail point-of-sale systems.
• Valid driver's license with an acceptable driving record.
• Successful completion of background screening and drug screening requirements.

Responsibilities

• Develop and implement short-term and long-term business strategies that support organizational goals and financial sustainability.
• Establish annual sales, revenue, profitability, and operational goals.
• Identify opportunities for business growth, market expansion, and new revenue streams.
• Analyze industry trends and customer needs to develop innovative retail and garden center offerings.
• Direct daily operations of the retail store, garden center, greenhouse, seasonal sales activities, and landscaping services.
• Ensure exceptional customer service standards are consistently delivered.
• Oversee merchandising, pricing strategies, inventory management, quoting, purchasing, and product displays.
• Maintain attractive, safe, and welcoming retail and outdoor environments.
• Ensure compliance with all organizational policies, safety requirements, and applicable regulations.
• Develop and manage annual operating and capital budgets.
• Monitor financial performance, sales trends, labor costs, and inventory levels.
• Prepare monthly and annual reports on operational and financial outcomes.
• Implement cost-control measures while maintaining quality standards.
• Manage vendor relationships and negotiate contracts to maximize value and profitability.
• Provide leadership, supervision, coaching, and performance management for assigned staff.
• Participate in recruiting, hiring, training, scheduling, evaluating, and developing employees.
• Foster a positive, inclusive, and mission-driven workplace culture.
• Ensure proper staffing levels to meet operational requirements.
• Promote employee engagement, accountability, and professional development.

Skills

Leadership

Strategic planning

Financial management

Staff development

Customer relationship management

Vendor negotiations

Problem solving

Time management

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

Retail POS systems

Job description

Eggleston Services in Norfolk, VA seeks a Director of Retail Operations to lead our nonprofit retail, garden center, and landscaping initiatives. This full-time role guides strategic leadership, operations, and financial performance to advance the organization’s mission of creating employment opportunities.

You will oversee sales, merchandising, inventory, marketing, staffing, budgeting, and reporting while building community partnerships and ensuring a high-quality customer experience.