Director of Resident Maintenance

Kpi-Solutions; Atlanta (GA); Sur place; USD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

Paid Time Off

Training & Development

Résumé du poste

KPI Solutions seeks a Director of Resident Maintenance to lead a distributed team and ensure maximal uptime for highly automated warehouse systems. You will drive strategic initiatives, manage budgets, and align service delivery with client expectations across multiple sites.

You will mentor maintenance professionals, optimize CMMS-driven workflows, and collaborate with Engineering, Sales, and Customer Support to expand high-value deployments while maintaining rigorous safety and SLA standards.

Qualifications

• Bachelor’s degree in mechanical, electrical, or industrial engineering.
• 10+ years’ engineering leadership experience in high-speed manufacturing, logistics, or industrial material handling.
• Deep knowledge of automated warehouse environments, complex conveyors, robotics, controls, and PLCs.
• Experience with CMMS tools (MaintainX, EAM) and data tracking to optimize preventive workflows.
• Strong communication skills and ability to lead under high-pressure conditions.

Responsabilités

• Provide strategic leadership and P&L accountability for Resident Maintenance operations across a network of sites.
• Oversee safety, uptime, and reliability of automated warehouse systems and installations.
• Partner with Engineering, Customer Support, Commissioning, Sales, and Marketing to improve service delivery.
• Serve as senior escalation point for client partners and ensure SLAs and KPIs are met.
• Drive talent development, headcount planning, and job descriptions for deployment of new sites.

Connaissances

Leadership

Strategic thinking

Communication

Travel readiness

Formation

Bachelor’s degree in mechanical, electrical, or industrial engineering

Master’s degree or MBA (asset)

Outils

MaintainX

EAM

Description du poste

The Director of Resident Maintenance provides strategic leadership, operational oversight, and P&L accountability for Resident Maintenance operations. This critical role ensures that highly automated, multi-million-dollar warehouse systems (AS/RS, conveyor systems, AGVs) run with maximum reliability and minimal downtime. Acting as a strategic partner to high-profile clients, the Director leads a distributed network of Resident Maintenance Managers, Site Managers, and automation technicians to deliver world-class uptime and technical excellence.

The incumbent is responsible for leading our resident maintenance teams to ensure proper operation and maintenance of deployed solutions. You are technical and will challenge the team to solve problems creatively and improve the delivery of our services. You will work closely with leaders in Engineering, Customer Support, Commissioning, Sales, and Marketing in improving the delivery of our services. You are the escalation point for our customers in Resident Support Models.

Essential Job Accountabilities

Strategic & Operational Leadership: Oversee a portfolio of complex customer sites utilizing advanced material handling systems. Standardize preventative, predictive, and correct maintenance programs across the sites.

Customer Success & Partnership: Serve as the senior escalation point for client partners. Conduct performance reviews and ensure strict compliance with strict service level agreements (SLAs) and key performance indicators (KPIs).

Financial Accountability: Manage the Resident Maintenance P&L; resource allocation, contract optimizations, and spare parts procurement within deployed sites.

Business Growth & Program Development: Partner with Sales to develop headcount, skills, RACI, Job Descriptions, and operational requirements to successfully deploy and launch new sites.

Safety & Compliance: Enforce a culture of zero-harm safety, ensuring compliance with OSHA, local regulations, and KPI internal operating procedures.

Continuous Improvement: Leverage CMMS (Computerized Maintenance Management Systems) data and data-driven analytics to systematically root out inefficiencies and optimize asset life and labor.

Talent & Engineering Development: Build, mentor, and upskill a high-performing engineering and technical workforce capable of managing sophisticated warehouse automation technologies.

• Education: Bachelor’s degree in mechanical, Electrical, Industrial Engineering. Master’s degree or MBA is a strong asset.
• Experience: Minimum of 10+ years’ experience in engineering leadership within high-speed manufacturing, supply chain logistics, distribution centers, or industrial material handling. Reliability Engineering background, ability to discuss key metrics MTTR, MTBF, etc.
• Automation Knowledge: Deep technical understanding of automated warehouse environments, complex conveyor systems, robotics, controls, and PLCs.
• System Expertise: Advanced familiarity with modern CMMS tools (i.e. MaintainX, EAM, etc.) and data tracking tools to optimize preventative workflows.
• Communication: Excellent communication skills with the ability to negotiate through extreme high-pressure situations with customers.
• Leadership Skills: Must have a strong customer focus and be able to build relationships, establish trust, respect, competence, and confidence effectively and quickly.

Supervisory Responsibilities

• This position is responsible for the Resident Maintenance department. Role will comprise Regional Managers, as well as Site Managers of large facilities.

• Other Requirements/Comments [travel, after hours, physical demands, etc.]

• Travel: Willingness to travel up to 30-40% to oversee site startups, audit sites, and meet with critical customer stakeholders.

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Health Care Concierge Service

• 401(k) Retirement Plan (Pre-tax & Roth)

• Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability

• Voluntary Life & AD&D Insurance

• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance

• Milk Stork Program

• Wellness Program with gift card redemption and wellness challenges

• Paid Time Off (Vacation, Sick & 10 Holidays)

• Training & Development

KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.