Director of Regional Operations

Peak Industrial Company; Amarillo (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Peak Industrial Company seeks a Regional Director of Operations to oversee Amarillo, Lubbock, and Odessa locations, driving performance and profitability.

You will lead branch and department managers, optimize service margins, control costs, recruit technicians, and implement processes to improve WIP and customer satisfaction.

Qualifications

• Excellent communication skills across written and spoken forms.
• Ability to resolve conflicts and maintain positive working relationships.
• Strong problem-solving and analytical abilities.
• Experience in managing multi-location operations and field workforce.

Responsibilities

• Oversee activities of Operations and department managers at assigned locations.
• Drive margin performance through efficient use of technicians and service operations.
• Coordinate with HR to attract and retain technicians and staff.
• Develop processes to reduce WIP and improve monthly sales and profit objectives.
• Travel to locations to fulfill duties and communicate branch goals.

Skills

Communication

Conflict resolution

Problem solving

Relationship building

Detail oriented

Time management

Operational knowledge

Interpersonal skills

Tools

MS Office

Excel

Job description

Job Title: Regional Director of Operations

Peak Industrial is actively seeking a Regional Director of Operations to oversee our branches in Amarillo, Lubbock, and Odessa.

The Regional Director of Operations is responsible for the activities of Operations and/or Department managers of assigned locations. Responsible to assist them in establishing their branch and/or departmental objectives for sales, profits, cost controls, and staffing while continuously monitoring and evaluating their progress toward achieving objectives and goals. Accountable for the profitability of each dealership while maintaining and monitoring Peak internal controls and operating procedures.

• Drive service gross margin performance through efficiency and utilization of company technicians.
• Coordinate with the Director of HR to attract and retain company technicians.
• Develop processes to lower work-in-process (WIP) at assigned branches.
• Hold regular one-on-one meetings, and review expense budgets along with establishing monthly sales and profit objectives.
• Travel as required to various locations to conduct needed duties and responsibilities.
• Establish and communicate to employees the goals for the branch that will provide for market leadership, superior customer loyalty, and maximize net profits.
• Provide direction, motivation, and training necessary to assure that the employees of the company are consistently offering superior levels of service to its customers and maintaining all standards necessary to being recognized for superior customer satisfaction.
• Staff the branches with individuals who are competent, trustworthy, adequately trained for their position, and motivated to help the dealership achieve its goals and objectives.
• Assure that the dealership and its employees conduct their affairs in a manner conducive to good citizenship with the community and operate with the laws and regulations of all local, state, and federal jurisdictions.
• Any additional duties assigned by the EVP - Ops.

Required Skills:

• Excellent communication skills - active listening, writing, speaking, and telephone.
• Demonstrates ability to work through conflict– Internal and External.
• Effective use of good problem-solving skills.
• Ability to develop and maintain good business relationships with customers and co-workers.
• Conduct yourself in a safe manner for the safety and well-being of others and yourself.
• Must be able to work with detailed information under considerable time limitations and with little to no supervision.
• Vast knowledge of dealership operations and terminology.
• Well-developed interpersonal skills. Able to get along with diverse personalities.
• Attention to detail and follow through.
• Self-motivated. Great listening and interpreting skills.
• Prompt arrival and regular attendance at work.

Desired Qualifications:

• Must maintain high level of interpersonal relationship while working with corporate management, Branch locations and factory personnel.
• Strong computer skills, great knowledge of basic software and applications. M/S Office, Word, Excel, etc.
• Ability to identify problems and solve them diligently.
• Very organized with great managerial abilities and skills.
• Excellent oral and written communications skills.
• Professional attitude with ability to motivate, lead and direct effectively.

Peak Industrial Company is made up of four different businesses that span across Washington, Oregon, Idaho, Utah, and Montana. We are the dealership for and sell, rent, and repair Thermo King transport refrigeration equipment, JCB construction equipment, and Club Car, Golf, and Utility Vehicles, and Trailer Services of West Texas

We are a family owned and operated business and take pride in being successful as a team. We believe strongly in promoting from within for those who are eager to learn and grow. We also provide training and learning opportunities to help technicians and other staff members to continue developing in their careers. If you are ready for opportunity and want to work hard, please take a minute to apply.