Director of Racquets

Metropolitan Chapter of CMAA; New Rochelle (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Metropolitan Chapter of CMAA is seeking a Director of Racquets to oversee tennis, platform tennis and pickleball programs, plus the racquets shop. You will instruct, develop programs, supervise staff and manage retail operations within budget, delivering a welcoming member experience.

The role requires leadership, strong teaching skills and the ability to coordinate across departments, with evening/weekend availability as programming demands. Email [e-mail] for inquiries.

Qualifications

• Experience leading private club racquets programs.
• Strong teaching, programming and member service skills.
• Ability to lead tennis, platform tennis and pickleball operations.
• Current CPR and first aid certification required or obtained upon hire.

Responsibilities

• Plan and operate a year‑round racquets calendar including lessons, clinics and leagues.
• Provide individual and group instruction for all ages and abilities.
• Recruit, train and supervise assistant professionals and shop staff.
• Maintain fair court access, schedules and weather communications.
• Build participation through member engagement and promotions.

Skills

Leadership

Teaching

Member service

Program development

Staff supervision

Retail operations

Budget management

Reservation systems

Communication

Education

Professional teaching certification

Tools

POS systems

Club reservation system

Job description

The Director of Racquets leads the Club’s tennis, platform tennis and pickleball programs and manages the racquets shop. The Director is responsible for instruction, member service, programming, staff supervision, retail operations and financial performance, delivering a welcoming and well-organized experience for members of all ages and abilities.

Compensation

• Annual base salary of $75,000.
• All private lessons, group lessons and clinics are subject to a 70% professional / 30% Club revenue split.
• A separate $15 non-member fee is retained entirely by the Club and is excluded from the lesson and clinic revenue split.
• The lesson and clinic split does not apply to racquets shop merchandise sales. Shop financial arrangements are addressed separately.

Program Leadership and Instruction

• Plan and operate a year-round racquets calendar, including lessons, clinics, junior development, camps, leagues, tournaments, social play and interclub competition.
• Provide individual and group instruction and develop programs that support beginners, recreational players and competitive athletes.
• Recruit, schedule, train and supervise assistant professionals and shop staff within the approved staffing plan and budget.
• Maintain fair court access, organized reservations, reliable teaching schedules and consistent communication about programs and weather changes.
• Build participation through personal member engagement and timely promotion of programs in coordination with Club management.

Member Service and Club Standards

• Maintain a visible, approachable presence and respond promptly to member questions, concerns and service requests.
• Apply Club rules consistently, including guest registration, non-member fees, court etiquette and safety procedures.
• Coordinate with other departments to support Club events and provide a consistent member experience.

Racquets Shop Operations

• Manage daily shop operations, hours, staffing, presentation and member service.
• Select and purchase merchandise within the approved budget and purchasing procedures; manage receiving, pricing, displays, inventory counts and replenishment.
• Maintain accurate sales and inventory records, monitor margins and stock levels, and recommend markdowns or promotions for slow-moving merchandise.
• Coordinate equipment services, special orders and member inquiries, ensuring all sales and charges are processed through the Club’s approved point-of-sale system.

Financial and Administrative Responsibilities

• Prepare the annual racquets operating budget and monitor revenue, payroll, merchandise purchases and other expenses throughout the year.
• Record all lessons, clinics, participants and applicable non-member fees accurately through Club-approved billing procedures.
• Reconcile lesson and clinic revenue with Accounting to support accurate professional compensation, the Club’s 30% share and collection of the full $15 non-member fee.
• Provide management with regular reports on participation, program revenue, expenses, shop performance and opportunities for improvement.
• Submit proposed rates, programs, staffing changes and purchases requiring approval to the General Manager.

Facilities and Safety

• Inspect courts, teaching equipment, shop areas and related facilities regularly; coordinate repairs and maintenance with the appropriate departments.
• Maintain safe teaching practices, follow Club emergency procedures and report incidents and facility hazards promptly.

Qualifications

• Demonstrated experience leading private club or comparable racquets programs, with strong teaching, programming and member service skills.
• Ability to lead tennis, platform tennis and pickleball operations and supervise instruction across all three sports.
• Recognized professional teaching certification preferred; current CPR and first aid certification required or obtained upon hire.
• Experience supervising staff, managing retail inventory, developing budgets and using reservation and point-of-sale systems.
• Strong communication, organizational and leadership skills, with availability for evenings, weekends and holidays as programming requires.

Performance Expectations

Success will be measured by member satisfaction, participation and retention, program quality, shop service and inventory control, accurate billing, staff performance and adherence to the approved budget.

Interested candidates please email Manuel Rodriguez GM/COO at [e-mail].