Director of R&D Operations

PandaDoc; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative company is seeking a Director of R&D Operations to lead a team focused on operational excellence in Engineering, Product, and Design. This role is pivotal in shaping the organization's growth, ensuring strategic alignment and efficiency across 40+ teams. You will develop processes that foster collaboration and accountability, while implementing tools that enhance planning and reporting. Join a dynamic environment where your leadership will empower teams to deliver impactful solutions and drive continuous improvement. If you're passionate about building high-performing teams and creating a culture of innovation, this opportunity is for you.

Benefits

Remote work opportunities

6 self-care days

Open culture emphasizing feedback

Competitive salary

Qualifications

• 10+ years in product/EPD operational roles with 4+ years in leadership.
• Proven success in managing complex cross-functional programs.

Responsibilities

• Establish and oversee the EPD Ops function for 40+ teams.
• Drive alignment and streamline workflows across cross-functional teams.

Skills

Leadership

Operational Excellence

Cross-Functional Collaboration

Change Management

Communication Skills

Tools

Project Management Tools

Data Analysis Tools

Job description

We are hiring a Director of R&D Operations to build and lead a team focused on operational excellence across Engineering, Product, and Design (EPD). This role is foundational in shaping how our organization scales, bringing strategic alignment, collaboration, and operational efficiency to our 40+ cross-functional teams. Reporting to the VP Engineering, you'll be the connective tissue across EPD—developing the systems, rituals, and culture that allow innovation to thrive while enabling our teams to deliver impactful, customer-centric solutions.

At PandaDoc, we believe in creating world-class products and world-class ways of working. As Director of R&D Ops, you’ll help us scale with intention—bringing clarity, efficiency, and autonomy to the teams that build our software. You’ll shape not just how we operate, but how we grow.

In this role, you will:

• Establish and oversee the EPD Ops function: Develop a unified strategy for Engineering, Product, and Design Operations at scale, supporting 40+ teams.
• Drive alignment at scale: Ensure EPD operations are aligned with the organization's strategic goals, even as the teams grow and evolve.
• Lead cross-functional initiatives: Oversee large, cross-functional programs that span multiple teams, ensuring efficiency and seamless delivery.

Operational Excellence

• Streamline workflows: Create and refine processes that support a high-performing, interconnected organization of 40+ teams, as well as partnership with cross-functional teams such as Sales and Support.
• Foster shared accountability: Design frameworks that promote ownership and collaboration across Product, Design, and Engineering teams at scale.
• Measure success: Define KPIs to track the effectiveness of EPD operations across multiple teams, focusing on outcomes like time to market and team satisfaction.

Systems, Tooling & Data

• Evaluate and implement tools: Identify, evaluate, and implement tools that enhance EPD planning, efficiency, collaboration, and reporting at scale.
• Drive continuous improvement: Lead the development of scalable processes and systems to optimize EPD delivery and collaboration.
• Knowledge management: Maintain a centralized knowledge hub of operational best practices, onboarding resources, and documentation.

About you:

• 10+ years of experience in product/EPD operational roles in fast-paced environments, with 4+ years leading and scaling high-performing teams.
• Proven success managing complex cross-functional programs with structured execution and stakeholder alignment.
• Demonstrated ability to own initiatives end-to-end while empowering teams to drive outcomes collaboratively.
• Track record of successful change management—bringing durable process and tooling improvements to scaling teams.
• Deep empathy for internal users (PMs, designers, engineers) and a customer-first mindset.
• Systems thinker with a knack for solving ambiguous challenges and building alignment across functions.
• Experience implementing and evolving operating models at scale.
• Excellent communication and storytelling skills—confident presenting to executive stakeholders and mentoring team members.

Company Overview:

PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast-scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

Company Culture:

We're known for our work-life balance, kind co-workers, and creative virtual team-bonding events. Although our Pandas are located across the globe, we stay connected with technology and ensure everyone feels like part of the team.

We value happiness, integrity, and transparency, and sell a product that makes a difference. Learn more on our LinkedIn.

Benefits:

• An open culture emphasizing feedback and growth;
• Remote work opportunities with offices in Lisbon, Warsaw, and Kyiv;
• 6 self-care days;
• Competitive salary;
• And much more!