Director of Quality & Resident Experience

Benchmark Senior Living; Waltham (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

10 holidays + 1 floating holiday

Tuition reimbursement program

Health & Wellness PTO

Medical, Vision & Dental benefits

401K with company match

Long Term Care Insurance

Life Insurance & Long-Term Disability

Job summary

Benchmark Senior Living seeks a Director of Quality Resident Services to lead QRS reviews across communities and support due diligence, acquisitions, and development projects.

The role reports to the Vice President of Quality Assurance, involves frequent travel to 67 communities in New England, New York, and Virginia, and emphasizes training, corrective actions, and continuous improvement in resident services.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare, Hospitality, Gerontology, Nursing or other related field preferred.
• 3-5 years of management, compliance or healthcare related experience.
• Valid driver’s license.
• Demonstrates computer literacy with office software including Yardi, Ulti, Kronos, Relias, BI tools.

Responsibilities

• Ensures timely and concise communication with communities, regional operators, VP/SVP teams.
• Ensures associates are educated about the QRS process.
• Creates an environment that allows for learning and development.

Skills

Communication skills

Regulatory knowledge

Leadership

Time management

Training/education

Travel readiness

Education

Bachelor’s degree in Business Administration, Healthcare, Hospitality, Gerontology, Nursing or related field

Tools

Yardi

Ulti

Kronos

Relias

BI tools

Job description

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

The Director of Quality Resident Services will be responsible for completing QRS reviews for each of the communities, visit challenged or at-risk communities as required, participate in due diligence, company acquisitions and/or development projects, analysis, associate education, reporting trends with-in the communities, and other tasks as assigned.Participation in the training and development of new employees and implementing initiatives that will allow the company to run more effectively and efficiently are a large part of the role. This role requires frequent travel potentially to any one of our 67 communities located in New England, New York or Virginia. The Director of Quality Resident Services reports directly to the Vice President of Quality Assurance.

Responsibilities

Communication

• Ensures timely and concise communication with communities, regional operators, VP/SVP teams
• Ensures associates are educated about the QRS process
• Creates an environment that allows for learning
• Contributes to the industry by participating in state and national associations
• Possesses excellent communication skills, both verbal and written
  
  

Compliance/Safety

• Understands state regulations of all States which Benchmark operates
• Ability to navigate and understand state survey results to improve compliance
• Assist with development and implementation of corrective action plans/plans of correction as required
• Revise, and/or develop standards and practices to align with state regulatory requirements and Benchmark best practices
• Assists communities with state regulatory survey preparedness
• Participates in the development of training programs to reflect quality improvement
  
  

Organization / Prioritization

• Effectively prioritizes using time-management skills and can multi-task multiple priorities
• Collaborates with others to execute Benchmark initiatives
• Participates in development of new systems to result in customer/resident focused environment and company profitability
• Participates in special projects as assigned to improve company outcomes (labor management, quality, etc.)
  
  

Problem Solving / Decision Making

• Takes corrective actions as required
• Identifies potential risk and presents solutions. Provides training as required
• Serves as a liaison between communities and corporate quality assurance committee to identify areas of opportunity/improvement
• Demonstrates the ability to set priorities and complete assignments in a timely manner while managing multiple duties and responsibilities
  
  

Public Relations / Marketing

• Demonstrates the ability to represent the company in a wide variety of public settings including, but not limited to, making presentations to large groups and meeting community professional and government leaders
  
  

Teamwork/Collaboration

• Demonstrates flexibility and an ability to lead that promotes teamwork and collaboration
• Works with various departments to identify areas of opportunity. Provides support to identify action steps
• Participates in development of new systems to result in customer/resident focused environment and company profitability
• Works with all departments to update and review individual requirements to ensure new initiatives, changes, etc. are captured during QRS reviews
  
  

Vision / Innovation

• Plans, implements, and evaluates the needs of the team to further assist with community success
• Demonstrates the ability to be innovative and creative and have patience, high energy, and resourcefulness in problem solving
• Explores ways to develop a strategic direction for the communities
• Collaborates with others to execute BSL initiatives
  
  

Requirements

• Bachelor’s degree in Business Administration, Healthcare, Hospitality, Gerontology, Nursing or other course of study that relates to service to the elderly, preferred
• 3-5 years of management, compliance or healthcare related experience
• Valid driver’s license
• Demonstrates computer literacy and familiarity with a variety of office software, including but not limited to word processing, spreadsheets, databases and presentation software to include Yardi, Ulti, Kronos, Relias, BI tools.
• Demonstrates ability to maintain a high level of confidentiality regarding residents, employees, staff and our communities.
• Maintains good working knowledge of all programs, guidelines, and regulations that apply to assisted living.
• Having assumed a managerial role that was responsible for multiple disciplines.
  
  

Benefits

As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:

• 10 paid holidays plus 1 floating holiday
• Vacation and Health & Wellness Paid Time Off
• Tuition Reimbursement Program
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
• 401K Retirement Plan with Company Match
• Long Term Care Insurance
• Company-provided Life Insurance & Long-Term Disabilites