Director of Quality-Operations

Barry-Wehmiller Companies Inc.; Baltimore (MD); On-site; USD 155,000 - 210,000; Full time

Job summary

BW Papersystems, a Barry-Wehmiller Group company, seeks a Director of Quality to drive the Quality Improvement Strategy across operations. You will lead a cross-functional team to build and sustain a robust quality management system, reduce defects, and improve customer satisfaction while increasing profitability in a safe environment.

The role requires 10+ years leading quality in capital equipment manufacturing, with experience in Lean, Operational Excellence, and Strategy Deployment.

Qualifications

• Requires ability to independently resolve complex problems.
• Ability to manage a skilled staff and influence senior leaders and customers.
• Experience leading a Quality Organization in capital equipment manufacturing.

Responsibilities

• Develop and lead the overall Quality Improvement Strategy.
• Create and maintain a quality management system to improve efficiency and profitability.
• Identify root causes of customer dissatisfaction and drive corrective actions.
• Establish KPIs to measure quality improvements and process discipline.
• Coach teams in standard quality improvement methodologies and standards.

Skills

Customer Focus

Instills Trust

Drives Results

Communicates Effectively

Optimizes Work Processes

Ensures Accountability

Collaborates

Decision Quality

Education

Bachelor’s degree in business, quality, continuous improvement, or related field

Job description

About Us

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description

The Director of Quality will be responsible for developing the overall Quality Improvement Strategy and lead the team in the cross-functional adoption and execution of that strategy. In this critical role, the Director of Quality will be the leader in developing and maintaining a quality management system to improve operating efficiency, quality and productivity in operations, to improve customer satisfaction, and to increase profitability in a safe working environment.

ESSENTIAL FUNCTIONS

• Develop the overall Quality Improvement Strategy and lead the management team in the cross-functional adoption and execution of that strategy.
• Develop and maintain a business/quality management system to improve operating efficiency, quality and productivity in operations, to improve customer satisfaction and increase profitability in a safe working environment within the local business.
• Continuously assess the overall Quality Management System, Quality Plan and Quality Organization to determine priorities for quality improvement.
• Establish the key improvement priorities, and using a strategy deployment approach, develop and execute a cross-functional, strategic action plan to drive improvement.
• Identify the leading sources of customer dissatisfaction.
• Determine the underlying causes and develop/execute strategies to eliminate those causes.
• Determine the true, systemic root causes of internal failure and Cost of Poor Quality (COPQ).
• Execute a strategy consisting of well-planned and executed preventive actions that reduce COPQ and other forms of waste.
• Drive improvements in process quality, production efficiency, and the elimination of the factors that drive variability and unforeseen disruptions.
• Drive a strategy that incorporates standard work, effective training, and recurring process audits to ensure process discipline.
• Establish and maintain appropriate KPIs that provide objective evidence of improvement.
• Participate in training and coaching teams in the standard quality improvement approach and quality management standard requirements to develop organizational capability.

EDUCATION & EXPERIENCE

• Bachelor’s degree in business, quality, continuous improvement, or related field.
• 10+ years of professional experience leading a Quality Organization in capital equipment manufacturing environment.
• Experience with the execution of continuous improvement methodology such as Operational Excellence, Lean Manufacturing, Strategy Deployment, etc.

KNOWLEDGE, SKILLS, ABILITIES

Requires the ability to independently resolve complex problems. Requires ability to manage a skilled and diverse staff, communicate effectively, represent the organization, act decisively, and influence decisions of senior managers and customers. Requires foresight to anticipate problems and recognize opportunities for cost-effectively improving operations.

COMPETENCIES

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Collaborates – Building partnerships and collaborating with others to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.

The approximate pay range for this position is $155,000 to $210,000 base salary. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company: BW Papersystems