DIRECTOR OF PROVIDER CAPACITY MANAGEMENT

Cooper Norcross Health; Camden (NJ); On-site; USD 150,000 - 230,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ seeks a Director of Provider Capacity Management to lead design, monitoring and optimization of provider capacity across the clinical enterprise. You will ensure patient-centric access and oversee template management for provider and ancillary schedules.

Collaborating with executive leadership and physicians, you will drive data analytics, process improvement and strategic initiatives to reduce barriers to ambulatory access and improve patient flow.

Qualifications

• Progressive management experience in healthcare with supervisory roles.
• Experience in provider scheduling, template management, and capacity management.

Responsibilities

• Design, monitor, and optimize provider capacity across the clinical enterprise.
• Ensure patient-centric access to clinical services and oversee provider/ancillary scheduling templates.
• Collaborate with executive leadership, clinicians, and operations to drive data analytics and process improvement.

Skills

Provider scheduling

Template management

Capacity management

Healthcare leadership

Education

Bachelor’s degree in healthcare/business/public health

Master’s degree preferred (MBA/MPH)

Tools

EPIC

Cadence

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

The Director of Provider Capacity Management leads organizational efforts to design, monitor, and optimize provider capacity across the clinical enterprise. This role ensures patient-centric access to clinical services, oversees template management for provider and ancillary schedules, and aligns capacity management work to strategic initiatives. The Director collaborates with executive leadership, clinical and operational leaders, and physicians to proactively mitigate barriers to ambulatory access and patient flow, leveraging data analytics, technology, and process improvement methodologies.

Experience Required

Minimum of 5–8 years of progressive management experience in healthcare, including supervisory roles. Experience in provider scheduling, template management, and capacity management required.

Education Requirements

EPIC and Cadence experience preferred

Bachelor’s degree in healthcare, business administration, public health, or related field required. Master’s degree preferred (e.g., MBA, MPH)

Special Requirements

Communication – Ability to communicate with patients, visitors and coworkers; Exceptional written, verbal, and presentation skills. Ability to convey complex information to all levels of staff and management.

Technical Skills: Strong understanding of Epic Template Management, Cadence configuration, and related scheduling workflows. Proficiency in analytics, reporting, and continuous quality improvement methodologies

Leadership Skills: Advanced leadership and managerial skills, with the ability to motivate teams, drive strategic initiatives, and foster cross-team collaboration.

Other Skills: Strong problem-solving, decision-making, and conflict management abilities. Commitment to diversity, equity, and inclusion. Ability to work independently and collaboratively in a matrixed environment