Director of Property Management

HCi Advisory Group (formerly Human Capital Initiatives); Saint Paul (MN); On-site; USD 110,000 - 133,000; Full time

Job summary

Washington County Community Development Agency (CDA) is building a property management operation from the ground up, bringing it in-house after reliance on outside firms. The Director of Property Management will shape the structure, recruit the team, and set standards for more than 1100 units across 20 properties, impacting residents and communities served.

In the initial phase, the Director advises CDA leadership on organization, staffing, systems, and policies, and manages the handoff from

Qualifications

• Experience leading or restructuring property management operations.
• Ability to design organizational structure and set performance standards.
• Commitment to residents and CDA mission.

Responsibilities

• Advise executive leadership on organizational and operational design of in-house property management.
• Lead transition from outsourced management, including vendor handoffs and staffing plans.
• Recruit, build, and lead the property management and maintenance team.
• Develop operating policies, procedures, and performance standards.
• Manage property budgets and financial performance.
• Ensure compliance with housing regulations and CDA policies.
• Oversee resident relations, lease enforcement, maintenance, and capital improvements.
• Monitor vendor performance and contribute to CDA strategic planning.

Job description

Washington County Community Development Agency (CDA)

Build a property management operation from the ground up.

The CDA is bringing property management and maintenance in house after relying on outside management firms. The Director of Property Management will help lead that transition and shape how the CDA operates its more than 1100 units in its housing portfolio of 20 properties. Few leaders get the chance to design the structure, build the team, set the standards, and see the results in the homes of the residents they serve. This role offers all four.

The Opportunity

In the first phase, the Director serves as a key advisor to CDA leadership on how the new function should be organized and run. That work covers organizational structure, staffing, systems, policies, and the handoff from current contractors. As the function matures, the Director leads daily operations and long-term stewardship of the portfolio, with responsibility for property performance, financial results, maintenance, and capital planning.

Key Responsibilities

• Advise executive leadership on the organizational and operational design of in-house property management and maintenance
• Lead the transition from outsourced management, including vendor handoffs, staffing plans, and uninterrupted service to residents
• Recruit, build, and lead the property management and maintenance team
• Develop operating policies, procedures, and performance standards
• Manage property budgets and financial performance
• Ensure compliance with housing regulations and CDA policies
• Oversee resident relations, lease enforcement, maintenance, and capital improvements
• Monitor vendor performance and contribute to CDA strategic planning

Who Will Thrive Here

This role suits an experienced property management leader who has built or restructured operations before and enjoys the work of turning a plan into a functioning organization. The ideal candidate is equally comfortable advising senior leadership on structure and walking a property with a maintenance supervisor. A commitment to residents and to the CDA’s mission will guide the work.

Why the CDA

The CDA has committed to this transition and is investing in the leadership to make it succeed. The Director will have a direct voice in decisions that shape the agency’s housing operations and the experience of the residents and communities it serves.

Hiring Range: $109,602 to $133,348 annually