Director of Project Management / Facilities

23rd; Charlotte (NC); On-site; USD 95,000 - 120,000; Full time

Job summary

23rd Group is seeking a Director of Project Management to oversee team operations related to facility maintenance for commercial clients in Charlotte, NC. The role involves developing training programs, managing team output, and ensuring customer service excellence. This position requires strong leadership skills and prior supervisory experience in facility management.

Qualifications

• Minimum 3 years of supervisory experience.
• Knowledge of facility maintenance is essential.
• Ability to handle sensitive information with discretion.

Responsibilities

• Develops and manages training programs for team objectives.
• Gather information on team performance and talent development.
• Mentors and supervises staff on facility maintenance work.

Skills

Leadership

Customer Service

Problem Solving

Negotiation

Education

High School Diploma or GED Equivalency

Job description

Director of Project Management / Facilities

Director of Project Management / Facilities

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Job Description

23rd Group is a facilities management organization that offers general maintenance, project management and construction related services to multi-location commercial Clients. 23rd Group’s commitment to improving the process for routine facility maintenance challenges, reducing costs, and always delivering superior customer service has resulted in a rapidly increasing customer base.

Job Description

23rd Group is a facilities management organization that offers general maintenance, project management and construction related services to multi-location commercial Clients. 23rd Group’s commitment to improving the process for routine facility maintenance challenges, reducing costs, and always delivering superior customer service has resulted in a rapidly increasing customer base.

23rd Group is seeking a Director of Project Management, a critical position responsible for mentoring and supervising team members who are processing facility maintenance work orders for commercial locations.

Position Responsibilities

Develops and manages training and support programs to ensure achievement of weekly, monthly, and annual objectives.

Continually gathers and monitors information on team performance, workload, talent development, and opportunities for growth.

Working alongside Human Resources with interviewing, hiring, and training employees.

Possess and maintains thorough knowledge of Construction Management industry.

Provides day-to-day guidance and oversight of team members; actively works to promote and recognize performance.

Understands and communicates information regarding company processes, procedures, and models – ensuring adherence by all team members.

Ensure good working relationship with all internal departments – accounting, vendor relations, recruitment, and projects.

Report and escalate to management as needed.

Generates weekly, monthly, and quarterly reports, tracking work as specified by manager.

Serves as an escalation point-of-contact as needed for challenging or complex work orders in which the team requires. Manages all team escalations as it related to client relationships.

Proactively evaluate current and future services and support and make recommendations for continuous improvement.

Performs other related duties as assigned by management.

Qualifications

• High School Diploma or GED Equivalency
• Minimum 3 years of experience in a supervisory role
• Knowledge of facility maintenance
• High-energy, positive attitude
• Exceptional customer service focus and skills
• Ability to prioritize work and handle multiple tasks simultaneously in a fast-paced, diverse, and growth-orientated environment
• Ability to handle sensitive information with discretion.
• Excellent attendance and punctuality
• Sense of urgency
• Ability to calculate figures with precision and accuracy
• Ability to negotiate and have tough but fair conversations with Technicians and Subordinates
  
  

Company Description

Inc. 5000 list the fastest growing privately-held companies in the US. 23rd Group has been recognized on the Inc 5000 list for the 3rd consecutive year.

23rd Group is an innovative company offering a full range of construction and facility management services to enable multi-site companies manage diverse real estate portfolios. We uniquely tailor our services to meet the evolving challenges associated with building, expanding and maintaining national facilities.

Our teams in vendor management, sourcing, dispatch management, maintenance repairs & service, and construction management leverage their relationships with more than 3,000 service providers and contractors to serve over 12,000 customer locations in retail, restaurants, medical, banking, petroleum, and other commercial sectors.

Inc. 5000 list the fastest growing privately-held companies in the US. 23rd Group has been recognized on the Inc 5000 list for the 3rd consecutive year. 23rd Group is an innovative company offering a full range of construction and facility management services to enable multi-site companies manage diverse real estate portfolios. We uniquely tailor our services to meet the evolving challenges associated with building, expanding and maintaining national facilities. Our teams in vendor management, sourcing, dispatch management, maintenance repairs & service, and construction management leverage their relationships with more than 3,000 service providers and contractors to serve over 12,000 customer locations in retail, restaurants, medical, banking, petroleum, and other commercial sectors.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Facilities Services

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