Director of Project Management / Facilities

ZipRecruiter; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

23rd Group is seeking a Director of Project Management who will oversee and mentor a team, ensuring efficient processing of facility maintenance work orders. The candidate will play a crucial role in fostering a high-performance culture focused on superior customer service, while managing projects and collaborating with Human Resources. Ideal applicants will possess both industry knowledge and leadership skills.

Qualifications

• Minimum 3 years of experience in a supervisory role.
• Knowledge of facility maintenance is crucial.
• Exceptional customer service focus and skills.

Responsibilities

• Mentor and supervise team processing facility maintenance work orders.
• Develop and manage training programs to achieve objectives.
• Generate reports on team performance and handle escalated issues.

Skills

Customer Service

Negotiation

Team Leadership

Problem Solving

Time Management

Education

High School Diploma or GED Equivalency

Job description

Job DescriptionJob Description

23rd Group is a facilities management organization that offers general maintenance, project management and construction related services to multi-location commercial Clients. 23rd Group’s commitment to improving the process for routine facility maintenance challenges, reducing costs, and always delivering superior customer service has resulted in a rapidly increasing customer base.

23rd Group is seeking a Director of Project Management, a critical position responsible for mentoring and supervising team members who are processing facility maintenance work orders for commercial locations.

Position Responsibilities

• Develops and manages training and support programs to ensure achievement of weekly, monthly, and annual objectives.
• Continually gathers and monitors information on team performance, workload, talent development, and opportunities for growth.
• Working alongside Human Resources with interviewing, hiring, and training employees.
• Possess and maintains thorough knowledge of Construction Management industry.
• Provides day-to-day guidance and oversight of team members; actively works to promote and recognize performance.
• Understands and communicates information regarding company processes, procedures, and models – ensuring adherence by all team members.
• Ensure good working relationship with all internal departments – accounting, vendor relations, recruitment, and projects.
• Report and escalate to management as needed.
• Generates weekly, monthly, and quarterly reports, tracking work as specified by manager.
• Serves as an escalation point-of-contact as needed for challenging or complex work orders in which the team requires. Manages all team escalations as it related to client relationships.
• Proactively evaluate current and future services and support and make recommendations for continuous improvement.
• Performs other related duties as assigned by management.

Qualifications

• High School Diploma or GED Equivalency
• Minimum 3 years of experience in a supervisory role
• Knowledge of facility maintenance
• High-energy, positive attitude
• Exceptional customer service focus and skills
• Ability to prioritize work and handle multiple tasks simultaneously in a fast-paced, diverse, and growth-orientated environment
• Ability to handle sensitive information with discretion.
• Excellent attendance and punctuality
• Sense of urgency
• Ability to calculate figures with precision and accuracy
• Ability to negotiate and have tough but fair conversations with Technicians and Subordinates

Company DescriptionInc. 5000 list the fastest growing privately-held companies in the US. 23rd Group has been recognized on the Inc 5000 list for the 3rd consecutive year.

23rd Group is an innovative company offering a full range of construction and facility management services to enable multi-site companies manage diverse real estate portfolios. We uniquely tailor our services to meet the evolving challenges associated with building, expanding and maintaining facilities.

Our teams in vendor management, sourcing, dispatch management, maintenance repairs & service, and construction management leverage their relationships with more than 3,000 service providers and contractors to serve over 12,000 customer locations in retail, restaurants, medical, banking, petroleum, and other commercial sectors.Company DescriptionInc. 5000 list the fastest growing privately-held companies in the US. 23rd Group has been recognized on the Inc 5000 list for the 3rd consecutive year.

23rd Group is an innovative company offering a full range of construction and facility management services to enable multi-site companies manage diverse real estate portfolios. We uniquely tailor our services to meet the evolving challenges associated with building, expanding and maintaining facilities.

Our teams in vendor management, sourcing, dispatch management, maintenance repairs & service, and construction management leverage their relationships with more than 3,000 service providers and contractors to serve over 12,000 customer locations in retail, restaurants, medical, banking, petroleum, and other commercial sectors.