Director of Programs

Child Care Aware; Richmond (VA); Hybrid; USD 72,000 - 78,000; Full time

Benefits offered by this job

Fully funded health, dental, vision, &

Life insurance

Annual retirement contribution (3%)

Remote work – one day per week

Job summary

AFOI is seeking a Director of Programs to lead and manage its program operations, staff development, and external partnerships. The role reports to the Executive Director and drives strategic growth and measurable impact across Children’s Services, Family Services, and Visitation Services.

The candidate will analyze data, support the Strategic Plan, and ensure quality assurance while serving as a key external representative of AFOI in the community.

Qualifications

• Master's Degree in Social Work or related human services field with 3-5 years leadership experience.
• Experience in program management, preferably within a nonprofit or social services environment.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce or equivalent database software; familiarity with Canva, JotForm, and Renovo/ViaPath is a plus
• Proven ability to lead and develop teams in a fast-paced, mission-driven setting.
• Excellent written and verbal communication skills.
• Availability for some evening, weekend, and travel commitments as required.
• Other duties as assigned.

Responsibilities

• Oversee day-to-day operations of three core programming areas.
• Troubleshoot programmatic challenges and implement timely, effective solutions.
• Lead and attend leadership meetings and external partner meetings.
• Maintain participant records in compliance with standards.
• Coordinate programming activities across service areas for alignment.
• Analyze program data and present findings to ED and DO.
• Support Strategic Plan and Long-Range Planning processes.
• Supervise, mentor, and evaluate program staff and volunteers.
• Lead onboarding and training for new staff with DO.

Skills

Leadership experience

Program management

Communication skills

Analytical skills

Travel availability

Education

Master's Degree in Social Work or related field

Tools

Microsoft Office Suite

Salesforce

Canva

JotForm

Renovo/ViaPath

Job description

The Director of Programs is a senior leadership role reporting directly to the Executive Director (ED). This position is integral to advancing AFOI's mission by overseeing high-quality program delivery, staff oversight and development, and organizational growth. The Director will serve as a key external representative of AFOI in the community, ensuring that all programs operate with consistency, effectiveness, and measurable impact. The ideal candidate is an experienced program leader who thrives in a collaborative, mission-driven environment. They will bring strategic thinking, strong management skills, and a passion for serving children and families impacted by incarceration.

Key Responsibilities:

• Program Management
• Oversee the day-to-day operations of AFOI's three core programming areas: Children\'s Services, Family Services, and Visitation Services including AFOI’s hallmark Transportation Services and Video Visitation Services
• Troubleshoot programmatic challenges and implement timely, effective solutions
• Lead and attend key leadership meetings, including Board Meetings, MAC & Site Meetings, Video Visitation Centers, and Partner Meetings
• Maintain organized and accurate participant records in compliance with organizational standards
• Coordinate programming activities across all service areas to ensure alignment and efficiency
• Analyze program data, identify trends, and present findings and recommendations to the ED and Director of Operations (DO)
• Support the organization\'s Strategic Plan and Long-Range Planning Process, contributing to goal-setting and future forecasting
• Program Evaluation & Quality Assurance
• Monitor program goals and objectives to ensure consistent progress and accountability
• Establish and maintain data collection tools and evaluation frameworks across all programming areas
• Provide reports with actionable insights and process improvement recommendations
• Staff Management
• Supervise, mentor, and evaluate assigned program staff, team members, and volunteers
• Manage interpersonal and performance-related matters with professionalism and fairness
• Conduct annual performance evaluations and regular one-on-one meetings with full-time staff
• Lead onboarding and training for new programming staff, in conjunction with DO
• Serve as the rotating on-call contact for program-related issues during designated months
• Community Partnerships & Outreach
• Build and maintain relationships with community agencies, referral organizations, and service partners to enhance support for children and families impacted by incarceration
• Attend and represent AFOI at community meetings, events, and networking opportunities
• Identify and map available services and events; coordinate joint programming initiatives in collaboration with the ED and DO
• Serve as a key external-facing representative of the organization, engaging supporters and promoting AFOI\'s programs and services year-round
• Collaborate with the ED and DO to develop compelling content for the website, printed materials, and organizational reports
• Board & Fundraising Support
• Collaborate with the ED, DO and board members on committee work and board meeting preparation
• Prepare clear, informative board reports highlighting program progress, key updates, and relevant vignettes
• Support resource allocation and budgetary planning across programs to ensure financial alignment
• Assist with fundraising initiatives and grant-writing efforts related to AFOI\'s programming areas, including funding identification, fundraising events, and program data for submissions
• Administrative Responsibilities
• Update and maintain organizational policies, procedures, and programming forms as needed, in conjunction with DO
• Manage and maintain documentation related to: Video Visitation Partner Meetings, Visitor Center Communications and Visits, Organizational and Program Marketing, ARPA compliance, Data Collection and Reporting, Staff Supervision records, Participant and COPPA Waivers, and Program Intake Forms
• Oversee scheduling support and planning documents
• Conduct consistent reviews of documentation processes to ensure accuracy and compliance
• Perform other administrative duties as assigned.

Required Qualifications:

• Required
• Master\'s Degree in Social Work or related human services field with 3-5 years leadership experience.
• Demonstrated experience in program management, preferably within a nonprofit or social services environment
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce or equivalent database software; familiarity with Canva, JotForm, and Renovo/ViaPath is a plus
• Proven ability to lead and develop teams in a fast-paced, mission-driven setting
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Availability for some evening, weekend, and travel commitments as required
• Other duties as assigned.

$72,000 – $78,000 / year

Current benefits include:
Fully funded health, dental, vision, and life insurance
Annual, sick, and compensatory leave
Annual retirement contribution (3% of gross salary)
Remote work - one day per week (when available/barring no meetings, needed in-office work or events).

How to Apply:

Please email cover letter and resume to [e-mail]. AFOI is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. For accommodation requests, contact [e-mail].

Job Classification:

Leadership & Executive

Connect With An Expert

We’re here to help you make an impact. Let’s connect and explore the possibilities.

The Community Foundation for a greater Richmond
P.O. Box 49044
Baltimore, MD 21297-9044

CONTACT

P: [phone]
F: [phone]
Email Us