Director of Programs

Zohorecruit; New York (NY); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision

Retirement plan

Remote work environment

Laptop provided

Generous paid time off

Flexible work arrangement

Job summary

Zohorecruit is seeking a Program Administrator to oversee multi-faceted nonprofit programs, including intake, eligibility, service delivery, and follow-up in a fully remote setting.

The role emphasizes policy refinement, workflow optimization, and strong cross-functional collaboration with leadership and partners.

Qualifications

• Excellent written and verbal communication skills.
• Experience driving program improvements and operational efficiency.
• Comfort working in a fully remote team environment.
• Ability to manage multiple tasks and supervise colleagues.
• Experience with grant-making and reporting mechanisms.

Responsibilities

• Oversee day-to-day program execution across intake, eligibility, service delivery, and follow-up.
• Refine policies and workflows; identify risks and implement efficiency improvements.
• Assess intake processes and technology platforms to replace manual workflows.
• Develop and maintain SOPs for core program functions.
• Build and maintain partnerships and serve as primary contact for Community Partners.

Skills

Written communication

Verbal communication

Remote work

Process improvement

Self-starter

Time management

Education

Bachelor's degree in public health / social work / nonprofit management

PMP certification

Job description

• Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up
• Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience
• Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows
• Develop and maintain documented SOPs for all core program functions, written for transferability
• Identify gaps in access or awareness and communicate insights to leadership
• Support the development and management of program reports and budgets for leadership and funders
• Track, analyze, and report on program outputs and outcomes

2. Community Partner Program (CPP) Administration

• Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing
• Serve as the primary point of contact for all Community Partners
• Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively

3. Community Outreach & Partnerships

• Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations
• Lead outreach meetings and presentations with referral partners
• Support outreach efforts to increase awareness and utilization of resources
• Serve as a point of contact for complex or high-priority referrals

4. Grants & Reporting

• Support grant applications by providing program data, narratives, and insights
• Track and report program outcomes for funders and internal use
• Maintain accurate and organized program documentation

5. Team & Cross-Functional Collaboration

• Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development
• Partner with the Director of Operations on administrative and operational needs
• Collaborate with Development on fundraising support including data, impact stories, and reporting
• Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials
• Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience
• Experience with grant-making and grant-distribution program model
• Minimum of 3 years of Supervisory experience
• Experience in medical advocacy, patient navigation, or public health
• Demonstrated ability to evaluate and implement technology or process improvements in a program setting
• Self-starter who thrives in a small, fast-paced environment
• Excellent written and verbal communication skills
• Comfort working in a remote team environment
• Must work EST hours 9am-5pm

Preferred

• PMP certification or equivalent project management credential
• Familiarity with referral-based or patient/client service models
• Experience with community outreach and referral network development
• Familiarity with grant-funded programs and reporting requirements

Salary

• $ 70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.
• Health, dental, vision, and retirement plan
• Work laptop and technology resources for a remote office
• Generous paid time off
• Flexible work arrangement in a fully remote environment
• A culture of learning and development
• The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector