Director of Program Operations Remote, United States

CodePath, Inc.; United States; Remote; USD 135,000 - 175,000; Full time

Job summary

An innovative organization is seeking a Director of Program Operations to lead transformative initiatives in tech education. This role is crucial for designing and scaling operational systems that support a mission-driven approach to learning. You will manage a diverse team, implement strategic improvements, and drive efficiency across global operations. By leveraging your expertise in program management and cross-functional collaboration, you will help shape the future of tech education for thousands of students. Join this dynamic team and make a lasting impact in a fast-paced, supportive environment that values your contributions.

Benefits

Medical, dental, and vision insurance

401(k) plan

Generous PTO

Paid parental leave

Professional development stipend

Student loan forgiveness

Pet wellness plans

Home/auto insurance discounts

Qualifications

• 5+ years in program operations with team management experience.
• Expertise in optimizing processes for efficiency and scalability.

Responsibilities

• Lead and manage an offshore team to ensure effective course delivery.
• Drive operational excellence through process improvement initiatives.
• Enhance student experience by identifying and resolving operational hurdles.

Skills

Program Operations Management

Cross-Functional Collaboration

Process Optimization

Team Leadership

Student Experience Improvement

Data-Driven Decision Making

Education

Bachelor's Degree

Master's Degree

Tools

Zendesk

Asana

Airtable

Notion

gSuite

Slack

Job description

CodePath is reprogramming higher education to create the first generation of AI-native engineers, CTOs, and founders.

We deliver industry-vetted courses and career support centered on the needs of first-generation and low-income students. Our students train with senior engineers, intern at top companies, and rise together to become the tech leaders of tomorrow.

With 30,000 students and alumni from 700 colleges now working at 2,000 companies, we are reshaping the tech workforce and the industries of the future.

About the Role

Location: Remote, United States

Role Type: Full Time

Reporting to: Senior Director of Learning

Compensation: $135,000 - 175,000 per year

Are you passionate about building scalable systems, driving operational excellence, and making a lasting impact on education? Do you thrive in fast-paced environments where you can shape the future of a growing organization? If so, this role is for you!

As the Director of Program Operations at CodePath, you’ll be at the heart of a mission-driven organization that is transforming the tech education landscape. This role offers an exciting opportunity to design, refine, and scale operational systems that enable CodePath to expand its reach to 100,000 students annually—ensuring they receive a seamless, high-quality learning experience.

You will architect the backbone of CodePath’s programs, driving efficiency, innovation, and student success. From staffing and onboarding to project retrospectives and cross-functional collaboration, you’ll create and optimize workflows that empower teams to deliver world-class education at scale. You’ll also develop real-time dashboards to provide critical insights into program quality, staffing, financials, and strategic adjustments—helping leadership make data-driven decisions that shape the future of tech education.

You won’t just be leading operations—you’ll be leading globally. You will oversee and provide strategic direction for an international support team based in the Philippines, ensuring seamless coordination across time zones and maximizing efficiency. You’ll cultivate a high-performing, mission-aligned team, optimizing remote collaboration to drive operational excellence.

This is a rare opportunity to play a pivotal role in a fast-growing, high-impact organization—where your expertise in scaling operations, managing global teams, and driving innovation will directly shape the future of CodePath and the thousands of students we serve.

Ready to build something that matters? Join us and be a part of a team that is redefining tech education at scale.

Key Activities

1. Strategic Leadership & Systems Development
   Lead and manage an offshore team of 11 full-time leaders, and 30+ part-time contractors.
   Understand and refine existing operational processes, rebuilding as needed, to support seamless delivery of courses at scale.
   Design and implement systems, automations, expansion, and contingency plans to address barriers to scaling operations.
   Create and maintain dashboards for real-time program insights related to staffing, financials, and overall program performance.
2. Process Improvement & Optimization
   Observe, extract, and document current operational workflows and procedures, ensuring clarity and alignment with leadership.
   Evaluate current processes to identify obstacles, inefficiencies, and opportunities to enhance quality, response time, and student experience.
   Lead initiatives to improve processes across teams, ensuring smooth and efficient course delivery and an optimized student experience.
   Work closely with cross-functional teams to align and streamline operational processes in support of CodePath’s strategic objectives.
3. Student Experience & Engagement
   Identify operational hurdles that affect student satisfaction and course completion, and develop solutions to address them.
   Continuously iterate on systems and processes to promote a high-quality, student-centered experience.
   Transform student services to be best-in-class, considering cultural needs and incorporating AI-driven solutions.
4. Stakeholder Management & Cross-Functional Collaboration
   Partner with senior leaders across Learning, Career, Local, and Revenue teams to align operational goals.
   Serve as the operational liaison between teams, establishing clear communication and effective execution of programs.
   Collaborate closely with curriculum and program teams to ensure alignment between operational processes and instructional goals.
   Support, nurture, and develop leaders within the Operations team, cultivating a culture of high performance and continuous improvement.
   Understand, represent, and champion CodePath’s ideal student experience and strategic goals in operational concerns and decisions.
   Support the team in achieving bold metrics, while also “looking beneath the metric” to determine whether ultimate goals are being met.

Key Success Metrics

1. Upleveled on and can operate as a Subject Matter Expert on the current provisioning, launch, run, and spend plans for our 50+ program instances, running across four major program types (Direct, Local, For-Credit, and Immersives).
2. Identified, deployed, and validated meaningful process gains (3-5 key improvements) in current programs systems (provisioning, launch, spend, and quality-tracking), to improve cost and time efficiency for senior and direct-service staff by 30%.
3. Effectively owning and driving operations and work streams for major initiatives (fall programs).
4. Effectively owning launch plans for all Fall programming, including new initiatives and all required cross-functional coordination.
5. Documented and actioned up to three key systems overhauls to support strategic priorities and scaling plans for 2026.

Qualifications

1. 5+ years of experience in complex program operations, including managing teams and systems.
2. Experience not only building, but reshaping existing systems using Zendesk, Asana, Airtable, Notion, gSuite and similar platforms.
3. Track record in expert-level optimization of processes and systems to improve efficiency and scalability.
4. Strong ability to work cross-functionally and build alignment with diverse stakeholders.
5. Experience in operational leadership during periods of organizational and product growth and transformation.
6. Empathy for students, with a clear vision for improving the learning experience and supporting their success in both large (10,000+) and small scale learning (30-300+) environments.
7. Ability to effectively manage, coach, and directly engage teams in alternate timezones including Philippines (GMT+8), and strategize live daily with senior leadership in US (GMT -8).
8. Ability to thrive in a fast-paced, dynamic environment.

Tools and Tech:

1. Experience not only building, but reshaping existing systems using Zendesk, Asana, Airtable, Notion, gSuite and similar platforms.
2. Experience optimizing high-engagement, learner-centered Slack Workspaces with up to 20K active users.

CodePath has standardized salaries based on the position’s level, no matter where you live. For this role, we’re hiring for a Director level position at an annual salary of $135,000 to $175,000. Salary is determined based on your relevant experience and skills as evaluated through our interview process.

Pay range: $135,000 - $175,000 USD

Full-Time Employee Benefits:

This is a 100% remote position—work from anywhere in the U.S.! CodePath prioritizes employee well-being with a competitive benefits package to support your health, financial security, and work-life balance.

Health & Wellness: Medical, dental, and vision insurance (90% employer-covered for employees and dependents), employer-funded healthcare reimbursement, FSAs, and Employee Assistance Program.

Financial Security: 401(k), employer-paid life & disability insurance, and identity theft protection.

Work-Life Balance: Generous PTO, paid holidays, 10 weeks of fully paid parental leave, and an annual year-end company closure (Dec 24 – Jan 2).

Professional Growth: $1,000 annual professional development stipend and home office setup support.

Student Loan Forgiveness: CodePath is a qualifying employer for Public Service Loan Forgiveness (PSLF), helping employees manage student loan debt.

Additional Perks: Pet wellness plans, legal services, home/auto insurance discounts, and exclusive marketplace savings.