Director of Program Operations

Homeless Children's Network; San Francisco (CA); Hybrid; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Commuter stipend

Job summary

Homeless Children's Network is seeking a Director of Program Operations in San Francisco to oversee day-to-day operations of clinical and community programs. This full-time role involves ensuring compliance with contractual deliverables and quality expectations.

The ideal candidate will lead program departments, implement effective systems, and ensure high-quality service delivery while collaborating with program directors and supervisors.

Qualifications

• Proven experience in program operations management.
• Strong analytical skills to monitor program performance.
• Excellent leadership and communication abilities.

Responsibilities

• Oversee daily operations to ensure high-quality service delivery.
• Monitor program goals and performance metrics.
• Develop systems for tracking progress and corrective actions.

Skills

Operational leadership

Program management

Data analysis

Compliance monitoring

Cross-program collaboration

Education

Bachelor’s degree or higher

Job description

Homeless Children’s Network

Position Title: Director of Program Operations

Salary: $145,000 - $165,000

Schedule: Full-time position. Onsite/Hybrid

Benefits: Health, Dental, and Vision insurance; Commuter stipend

Homeless Children’s Network Mission Statement

Homeless Children’s Network’s (HCN) mission is to decrease the trauma of homelessness and domestic violence for children, youth, and families; to empower families; and to increase the effectiveness of collaborative efforts among service providers to end homelessness and poverty.

Since 1992, HCN has empowered San Francisco’s underserved and historically marginalized communities citywide toward a brighter future with love, wholeness, and healing.

About Homeless Children’s Network (HCN)

Since 1992, HCN has been San Francisco’s leading nonprofit agency for comprehensive early intervention and mental health support for underserved and historically marginalized children, youth, and families experiencing homelessness, housing instability, or living in intergenerational poverty.

Our mobile therapeutic model is both accessible and scalable, enabling clinicians to meet clients directly in the community.

As the hub of a Collaborative of 60+ service agencies and community-based organizations, we serve over 2,500 clients each year, reaching those most reluctant to trust conventional mental health systems.

Central to our work is our Afri-centric mental health and wellness model.

This community-defined approach addresses health inequities and the persistent cycle of racism and trauma over generations.

This model not only uplifts the Black/African American communities but also strengthens the behavioral health outcomes of all San Franciscans, fostering resilience, healing, and lasting change.

Position Summary

The Director of Program Operations is responsible for overseeing the day-to-day operational performance of Homeless Children's Network's clinical and community programs. This role ensures that all programs consistently meet contractual deliverables, operational standards, compliance requirements, and quality expectations.

Working under the direction of the Chief Executive Officer, the Director of Program Operations partners closely with Program Directors and Clinical Supervisors to ensure effective program implementation, operational consistency, strong staff performance, and measurable outcomes.

The Director serves as the operational leader for all program departments, translating organizational priorities into efficient systems, accountability structures, and high-quality service delivery.

Duties and Responsibilities

Program Operations Alignment

• Oversee the daily operations of all HCN programs to ensure high-quality, efficient, and consistent service delivery.
• Monitor program goals, objectives, contractual deliverables, and performance metrics to ensure successful execution.
• Develop systems to track program progress, identify operational challenges, and implement timely corrective actions.
• Support Program Directors in maintaining consistent operational practices across all programs.
• Ensure programs maintain readiness for audits, monitoring visits, and contract compliance reviews.
• Coordinate cross-program collaboration to improve efficiency, communication, and client outcomes.
• Identify opportunities for continuous quality improvement and operational innovation.

Program Performance & Accountability

• Monitor program performance using established data dashboards and performance indicators.
• Review operational reports and program data to identify trends, risks, and opportunities for improvement.